Senior Enterprise Customer Success Manager – Precision Agriculture Solutions, Adoption & ROI Champion for Large‑Scale Farm Networks at brighthush

About brighthush and the Future of Precision Agriculture

At brighthush, we are redefining the way farms and agribusinesses harness data. Our mission is simple yet powerful: transform raw environmental and operational data into actionable insights that drive healthier livestock, higher yields, and sustainable practices. By weaving together rugged gateways, wireless sensors, and intuitive mobile and web applications, we give growers real‑time visibility into the variables that matter most—temperature, humidity, water, power, and feed. With a footprint that spans more than 7,000 growers and 10,000 sites across North America, brighthush powers the data backbone for thousands of active sensors in the field, enabling producers to make informed decisions faster than ever before.

Founded by producers who understand the cost of unreliable alarms and the need for dependable tools, brighthush builds solutions that are practical, easy to use, and designed with the caretaker in mind. We serve individual growers, large enterprise integrators, and production systems that span entire networks of barns and bins. Our remote‑friendly culture, rooted in teamwork and trust, empowers every team member to make a tangible impact on the industry that feeds the world.

Why This Role Matters

As a Senior Enterprise Customer Success Manager, you will be the linchpin that connects our enterprise customers with the product and engineering teams that bring brighthush’s vision to life. You will own the full post‑sale lifecycle for a portfolio of strategic accounts, ensuring that each customer not only adopts our technology but also realizes measurable ROI and drives expansion within their organization. Your work will directly influence the health of the farms we serve, the sustainability of the food supply chain, and the growth trajectory of brighthush.

Key Responsibilities

• Account Ownership & Growth – Serve as the primary point of contact for a named set of enterprise customers, managing the full post‑sale lifecycle against business outcomes and identifying growth opportunities within those accounts.
• Enterprise Deployments – Lead the customer side of pilot‑to‑rollout programs across large grower networks in the US and Canada, prioritizing critical moments, defining success metrics, and partnering with sales to convert pilots into broader adoption.
• Training & Enablement – Design, schedule, and deliver comprehensive training for operations staff—including service technicians, flock supervisors, feed mill managers, and production personnel—on hardware, the brighthush mobile app, and the web portal, both virtually and on‑site.
• Adoption & Engagement – Monitor alert configuration, call tree population, and app usage; intervene proactively where adoption stalls, ensuring that hardware is not just installed but actively used to drive operational excellence.
• Product Advocacy – Act as the voice of enterprise customers within brighthush, gathering feedback, prioritizing feature requests, and participating in beta testing and new functionality rollouts.
• Documentation & Knowledge Sharing – Keep HubSpot current, publish standardized internal call summaries, and contribute to the Help Center and internal knowledge base to raise the floor for the entire CS team.
• Executive Engagement – Conduct executive‑level business reviews that translate customer spend into tangible metrics, demonstrating the value of brighthush’s solutions in the language of business leaders.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, Marketing, and Support to align on customer priorities, release schedules, and go‑to‑market strategies.
• Data‑Driven Insight Generation – Leverage usage analytics, NPS scores, and ROI calculations to surface trends, forecast churn risk, and recommend proactive actions that keep customers ahead of their operational challenges.
• Strategic Planning & Forecasting – Develop account plans that outline quarterly milestones, revenue targets, and expansion roadmaps, ensuring alignment with both customer goals and brighthush’s growth strategy.
• Continuous Improvement – Identify gaps in onboarding, training, or support processes and champion initiatives that streamline the customer journey and elevate satisfaction.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, Consulting, or Solution Engineering with a strong focus on communication, consulting, influencing, and project management.
• Proven track record of owning enterprise or strategic accounts, managing multi‑stakeholder organizations where the buyer, operator, and end‑user are distinct.
• Demonstrated ability to run structured implementation or rollout programs to a defined date, coordinating cross‑functional teams without direct authority.
• Excellent communication and presentation skills, comfortable delivering consultative recommendations to executives and management teams via video and in person.
• Technical aptitude to discuss connectivity, sensor data, alert logic, and integrations confidently, without always deferring to engineering.
• Self‑starter mindset with strong time‑management skills, capable of prioritizing competing demands in a remote environment.
• Stable internet connection and a quiet workspace suitable for remote collaboration.
• Experience with SaaS and hardware integration, including installation, configuration, and ongoing subscription management.
• Proficiency with modern CS tooling such as HubSpot, Slack, Asana, and knowledge‑base platforms.

Preferred Qualifications

• Background in swine or poultry production, or a demonstrated willingness to learn the industry to the depth required for this role.
• Knowledge of biosecurity practices and how they intersect with technology solutions.
• Experience with enterprise integrations or data exchange between platforms.
• Certifications in Customer Success, Project Management, or related disciplines.
• Undergraduate degree or equivalent combination of education and experience, with preference for Agriculture, Business, or Management Information Systems.
• Experience with data analytics tools (e.g., Tableau, Power BI) to derive actionable insights from sensor data.
• Fluency in English; additional language skills (e.g., Spanish, French) are a plus.

Skills & Competencies for Success

• Compassionate Curiosity – Ask thoughtful discovery questions, respectfully challenge assumptions, and translate insights back to product and engineering.
• Data‑Driven Decision Making – Use adoption and alerting data to anticipate account needs and intervene before issues arise.
• Clear Documentation – Write concise, actionable documentation that enables colleagues to pick up an account without a phone call.
• Resilience & Problem Solving – Stay steady under pressure, turning setbacks into opportunities for improvement.
• Strategic Vision – Align customer success initiatives with broader business goals and growth plans.
• Collaboration & Influence – Work effectively across departments—sales, marketing, product, engineering—to deliver a seamless customer experience.
• Customer‑Centric Mindset – Prioritize the customer’s success above all, turning challenges into opportunities for partnership.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities as new data or market dynamics emerge.
• Technical Fluency – Comfortable discussing IoT, cloud connectivity, data pipelines, and API integrations with both technical and non‑technical stakeholders.

Career Growth & Learning Opportunities

At brighthush, your impact is visible from day one. We champion a culture of continuous learning, offering access to industry conferences, advanced training programs, and cross‑functional mentorship. As you demonstrate results, you’ll open doors to senior leadership roles, product strategy positions, or enterprise sales leadership—where your deep understanding of customer needs and technical expertise can shape the future of precision agriculture.

We also provide a clear career ladder for Customer Success professionals: from Senior CS Manager to CS Director, VP of Customer Success, and beyond. Each step comes with increased responsibility, strategic influence, and the opportunity to shape company‑wide initiatives such as global expansion, new product lines, and partnership ecosystems.

Work Environment & Company Culture

Our remote‑friendly model means you can work from anywhere in the United States, supported by a $500 home‑office stipend and a company‑provided laptop. When you prefer in‑person collaboration, our headquarters in Urbandale, Iowa, welcomes you. We value transparency, autonomy, and a results‑driven approach—advancement is earned through performance, not politics.

Key cultural pillars at brighthush include:

• Transparency – Open communication across all levels, from executive updates to daily stand‑ups.
• Autonomy – Trust in your judgment and the freedom to own your work.
• Collaboration – Cross‑functional teams that break down silos and celebrate shared wins.
• Innovation – A culture that encourages experimentation, rapid iteration, and learning from failure.
• Diversity & Inclusion – Commitment to building a workforce that reflects the communities we serve.

Compensation, Perks, and Benefits

While specific figures vary by experience, brighthush offers a competitive base salary, eligibility for an employee bonus pool, and potential equity participation. In addition to the base and variable compensation, we provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance (including telehealth options).
• 401(k) plan with company match.
• Generous paid time off (PTO), sick leave, and paid parental leave.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including gym membership discounts and mental health resources.
• Annual company retreats and team‑building events.
• Flexible work hours and a results‑oriented performance model.
• Travel allowance for client visits (10–20% of the year).

We also support sustainability initiatives, encouraging employees to adopt eco‑friendly practices both at home and in the workplace.

Join the brighthush Team

If you are passionate about leveraging technology to transform agriculture, thrive in a fast‑paced, customer‑centric environment, and want to make a real difference in the world’s food supply chain, we want to hear from you. Bring your expertise, curiosity, and drive to brighthush, and help us empower growers to achieve unprecedented levels of efficiency, sustainability, and profitability.

Ready to take the next step? Apply now and become a key player in shaping the future of precision agriculture.