Senior Enterprise Customer Success Manager – Revenue Lifecycle & Strategic Retention Lead – Champion Growth & Retention for Global Enterprises at brighthush

About brighthush

brighthush is a trailblazing, fast‑growing SaaS company that delivers an award‑winning, cloud‑based revenue lifecycle management platform. Our solution is trusted by leading global enterprises to automate and streamline the entire quote‑to‑cash process, driving operational efficiency, compliance, and profitability. Backed by prominent private equity investors, we have consistently earned industry recognition for our rapid growth, innovation, and market leadership. At brighthush, we empower our customers to unlock the full value of their investment through proactive engagement, data‑driven insights, and a relentless focus on outcomes.

Why Join brighthush?

When you become part of brighthush, you’ll be working in a culture that celebrates curiosity, collaboration, and continuous learning. Our team is composed of passionate professionals who thrive on solving complex business challenges and delivering measurable impact. We offer a flexible, fully remote environment that supports work‑life balance, while providing the resources and mentorship needed to accelerate your career. Whether you’re a seasoned customer success leader or an ambitious professional looking to scale your impact, brighthush is the place to grow, innovate, and make a difference.

Key Responsibilities

As a Senior Enterprise Customer Success Manager, you will own a portfolio of high‑value enterprise customers and be responsible for their overall health, retention, and expansion. Your role will be a blend of strategic partnership, data‑driven analysis, and cross‑functional collaboration. Below are the core responsibilities you’ll manage:

• Customer Portfolio Management: Own a defined set of enterprise accounts, ensuring their success and satisfaction throughout the customer lifecycle.
• Strategic Relationship Building: Develop deep, trusted relationships with senior stakeholders such as CFOs, Controllers, and Revenue Operations leaders.
• Success Planning: Design and execute customized success plans that align with each customer’s business objectives and key performance indicators.
• Executive Business Reviews: Lead quarterly business reviews with executive sponsors, showcasing value, operational improvements, and future opportunities.
• Revenue Retention & Growth: Drive gross revenue retention (GRR) and net revenue retention (NRR) across your portfolio, identifying upsell and cross‑sell opportunities.
• Risk Management: Proactively identify churn risks, develop recovery strategies, and maintain accurate renewal forecasts.
• Adoption & Enablement: Champion adoption of purchased capabilities, ensuring customers realize maximum ROI from the platform.
• Expansion & Renewal Leadership: Identify expansion opportunities, collaborate with Sales on growth strategies, and lead renewal negotiations, including pricing and contract discussions.
• Cross‑Functional Collaboration: Partner with Professional Services, Support, Product, and Engineering to resolve escalations and protect customer relationships.
• Data & Analytics: Maintain accurate customer health data, account plans, and renewal forecasts in brighthush’s CRM and customer success platform.

Essential Qualifications

• 4+ years of customer‑facing experience in B2B SaaS, with at least 2 years in Customer Success or Account Management roles that include direct renewal accountability.
• Proven track record of achieving retention, renewal, and expansion targets across an assigned customer portfolio.
• Strong commercial acumen, including experience with SaaS contracts, renewal processes, pricing, and negotiation.
• Demonstrated ability to manage complex enterprise relationships and engage executive stakeholders.
• Financial fluency and a solid understanding of order‑to‑cash processes, enabling effective communication with CFOs, Controllers, and Revenue Operations leaders.
• Experience developing strategic success plans and delivering executive business reviews focused on measurable outcomes.
• Excellent communication, negotiation, problem‑solving, and stakeholder management skills.
• Proficiency with CRM and customer success platforms such as brighthush, brighthush, or similar solutions.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience with billing, revenue management, ERP, CPQ, or financial systems such as brighthush, brighthush, brighthush, brighthush, or brighthush.
• Knowledge of subscription and usage‑based billing, revenue recognition, or complex financial workflows.
• Willingness to travel up to 20% to meet with key customers and internal stakeholders.
• Experience working in a high‑growth, fast‑paced SaaS environment.

Key Skills & Competencies

• Strategic Thinking & Execution
• Customer Advocacy & Relationship Management
• Data‑Driven Decision Making
• Financial & Commercial Insight
• Negotiation & Influence
• Cross‑Functional Collaboration
• Project Management & Prioritization
• Adaptability & Resilience
• Continuous Learning & Curiosity

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. You’ll have access to:

• Structured mentorship programs with senior leaders across the organization.
• Regular learning sessions, workshops, and certifications in customer success, SaaS finance, and product management.
• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Opportunities to lead cross‑functional initiatives, product enhancements, and global customer programs.
• Recognition programs that celebrate high performers and innovative ideas.

Work Environment & Culture

brighthush embraces a fully remote, flexible work model that empowers employees to work from anywhere while staying connected through virtual collaboration tools. Our culture is built on:

• Transparency: Open communication channels, regular town halls, and data‑driven decision making.
• Inclusivity: A diverse workforce that values different perspectives and experiences.
• Well‑being: Comprehensive wellness programs, virtual mental health counseling, and generous paid time off.
• Innovation: A culture that encourages experimentation, learning from failure, and celebrating successes.
• Community: Regular virtual social events, hackathons, and volunteer opportunities.

Compensation & Benefits

We offer a competitive base salary range of $100,000–$140,000 per year, plus performance‑based bonuses. In addition, you’ll receive:

• Health, dental, and vision insurance effective on the first day of employment.
• Long‑term disability (LTD) coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) plan with a 100% match, immediately vested.
• Discretionary and charitable time off program.
• Home office setup allowance for fully remote employees.
• Free virtual mental health counseling and wellness perks.
• Travel allowance for up to 20% travel.

How to Apply

Ready to take the next step in your career and help enterprise customers unlock the full value of their investment? Click the link below to submit your application and join the brighthush team.

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Conclusion

At brighthush, you’ll be part of a mission‑driven organization that is redefining how enterprises manage revenue. Your expertise will directly influence customer success, revenue growth, and the long‑term partnership between our customers and brighthush. If you are a strategic thinker, a data‑driven problem solver, and a passionate advocate for customer outcomes, we invite you to apply today and help shape the future of revenue lifecycle management.