Senior Enterprise Customer Success Manager – SaaS & CRM Implementation Lead (Remote) – Accelerating Adoption, Retention, and Revenue Growth for brighthush’s Global Enterprise Clients

About brighthush

brighthush is a trailblazer in the enterprise software arena, delivering next‑generation solutions that empower organizations across finance, healthcare, manufacturing, and retail to streamline operations, elevate customer engagement, and accelerate sustainable growth. With a portfolio of award‑winning products and an unwavering commitment to innovation, brighthush has earned a reputation for excellence, reliability, and a customer‑first philosophy that sets the industry standard.

Our mission is simple: to help businesses unlock their full potential through technology that is intuitive, scalable, and future‑proof. We achieve this by combining deep industry expertise with a culture that values collaboration, continuous learning, and a relentless focus on delivering measurable results for our clients.

Why brighthush is a Great Place to Work

At brighthush, we believe that the best solutions are built by people who are passionate, curious, and dedicated to making a difference. Our remote‑first culture means you can work from anywhere in the United States or Canada while staying connected to a high‑performing, diverse, and inclusive team. We celebrate wins, encourage innovation, and support personal growth through:

• Weekly virtual town halls with executive leadership to keep everyone aligned.
• Monthly hackathons and cross‑departmental innovation challenges that spark creativity.
• Regular “Lunch & Learn” sessions featuring industry experts and thought leaders.
• A vibrant internal community platform where ideas, resources, and celebrations are shared.
• Commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.

Position Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the linchpin between our clients and our product teams. You will own the end‑to‑end customer journey, ensuring that every client receives the support, guidance, and insights needed to achieve their business objectives. Your role blends technical acumen, strategic thinking, and exceptional communication skills to drive adoption, retention, and expansion.

Your Impact

In this role, you will:

• Serve as the primary advocate for our most valuable enterprise accounts, building trust and fostering long‑term partnerships.
• Lead cross‑functional teams to deliver seamless onboarding experiences, ensuring clients achieve quick wins and realize ROI.
• Provide expert guidance on product usage, troubleshoot complex issues, and coordinate with engineering to expedite fixes.
• Analyze usage metrics, create health scores, and develop tailored success plans that align with client goals.
• Identify upsell and cross‑sell opportunities, collaborate with sales to secure renewals, and contribute to revenue growth.
• Champion user needs in product roadmaps, influencing feature prioritization and driving continuous improvement.
• Mentor junior success managers, share best practices, and contribute to the continuous improvement of processes.
• Ensure all customer interactions comply with data privacy regulations and internal security standards.

Key Responsibilities

• Customer Advocacy & Relationship Management – Act as the primary point of contact for a portfolio of high‑value enterprise accounts, building trust and fostering long‑term partnerships.
• Onboarding & Implementation Leadership – Lead cross‑functional teams to deliver seamless onboarding experiences, ensuring clients achieve quick wins and realize ROI.
• Technical Support & Issue Resolution – Provide expert guidance on product usage, troubleshoot complex issues, and coordinate with engineering to expedite fixes.
• Data‑Driven Success Planning – Analyze usage metrics, create health scores, and develop tailored success plans that align with client goals.
• Renewal & Expansion Strategy – Identify upsell and cross‑sell opportunities, collaborate with sales to secure renewals, and contribute to revenue growth.
• Product Feedback & Advocacy – Capture client insights, champion user needs in product roadmaps, and influence feature prioritization.
• Team Collaboration & Knowledge Sharing – Mentor junior success managers, share best practices, and contribute to the continuous improvement of processes.
• Compliance & Risk Management – Ensure all customer interactions comply with data privacy regulations and internal security standards.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, English, Computer Science, or a related field.
• Minimum of 5 years of experience in customer success, account management, or technical support within a SaaS or enterprise software environment.
• Proven track record of managing complex, multi‑tenant implementations and driving adoption across large organizations.
• Deep familiarity with CRM platforms and support tools, including internal ticketing systems.
• Strong analytical mindset: ability to interpret usage data, generate actionable insights, and present findings to stakeholders.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts into business value.
• Experience working in a remote, distributed team environment across the United States or Canada.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced setting.

Preferred Qualifications

• Advanced certifications in relevant platforms (Administrator, Advanced Administrator, or Consultant) or related technologies.
• Experience with customer success platforms such as internal success hubs or third‑party tools.
• Background in data visualization tools or SQL for deeper data analysis.
• Knowledge of industry‑specific regulations (HIPAA, GDPR, PCI‑DSS) relevant to enterprise clients.
• Previous leadership role managing a team of customer success professionals.

Core Skills & Competencies

• Strategic Thinking – Align customer goals with product capabilities and business outcomes.
• Problem Solving – Quickly and creatively resolve technical and business challenges.
• Relationship Building – Establish rapport with C‑suite executives, product owners, and technical leads.
• Project Management – Coordinate cross‑functional initiatives, set timelines, and ensure deliverables.
• Data Literacy – Interpret dashboards, KPIs, and usage patterns to inform strategy.
• Adaptability – Thrive in a rapidly evolving product landscape and shifting client needs.
• Collaboration – Work seamlessly with sales, product, engineering, and marketing teams.
• Customer‑Centric Mindset – Prioritize client success above all else.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the customer experience strategy.
• Transition into Product Management or Business Development, leveraging your deep customer insights.
• Earn industry certifications and attend leading conferences such as SaaStr Annual, Dreamforce, and ProductCon.
• Participate in internal “Innovation Labs,” where you can experiment with new tools, processes, and customer engagement models.
• Receive mentorship from senior leaders and access to a structured leadership development program.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote‑first approach means you’ll work from anywhere in the United States or Canada, supported by:

• Weekly virtual town halls with executive leadership.
• Monthly hackathons and cross‑departmental innovation challenges.
• Regular “Lunch & Learn” sessions featuring industry experts.
• A vibrant internal community platform where ideas, resources, and celebrations are shared.
• Commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.

Compensation & Benefits

While specific figures vary based on experience and location, the total compensation package typically includes:

• Base salary range: $95,000 – $125,000 per year.
• Performance‑based bonus potential up to 15% of base.
• Equity options as part of the long‑term incentive plan.
• Health, dental, and vision coverage for you and your dependents.
• Flexible work schedule and unlimited paid time off.
• 401(k) plan with company match.
• Professional development stipend and tuition reimbursement.
• Wellness program, including gym memberships and mental health resources.

How to Apply

Ready to take the next step in your career and help shape the future of enterprise software? Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we believe that the best solutions are built by people who are passionate, curious, and dedicated to making a difference. If you’re a seasoned Customer Success professional who thrives in a fast‑moving, customer‑centric environment, we want to hear from you. Join us and help our clients unlock the full potential of their business through technology that works for them.