Senior Enterprise Customer Success Manager – SaaS Solutions, Client Relationship Leadership, Remote (Delhi) – Drive Growth & Adoption

About brighthush

brighthush is a forward‑thinking, innovation‑driven technology company that empowers businesses worldwide with cutting‑edge SaaS solutions. Our mission is to transform how organizations collaborate, automate, and scale by delivering intuitive, high‑performance products that solve real‑world challenges. With a culture rooted in empathy, curiosity, and continuous learning, brighthush has rapidly grown into a trusted partner for enterprises across finance, healthcare, retail, and technology sectors.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll be part of a vibrant, global team that values creativity, collaboration, and a customer‑first mindset. We celebrate diversity, encourage experimentation, and reward bold ideas that drive measurable impact. Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers:

• Remote work flexibility with a focus on work‑life balance.
• Competitive salary and equity packages that reflect your contributions.
• Comprehensive health, dental, and vision plans for you and your dependents.
• Unlimited learning budget for courses, certifications, and conferences.
• Annual wellness stipend, mental health support, and on‑site fitness options.
• Inclusive, supportive culture that champions empathy, transparency, and continuous growth.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner and trusted advisor for our enterprise clients. You’ll own the end‑to‑end customer journey—from onboarding and adoption to expansion and renewal—ensuring that every client realizes maximum value from our platform. Your deep technical acumen, consultative mindset, and passion for customer advocacy will drive long‑term partnerships and help shape the future of our product roadmap.

Key Responsibilities

• Client Champion: Serve as the primary point of contact for all client inquiries, concerns, and strategic discussions. Build trust and credibility by delivering timely, thoughtful, and proactive support.
• Relationship Builder: Cultivate strong, long‑lasting relationships with C‑suite executives, product owners, and technical leads. Understand their business objectives and align brighthush solutions to achieve measurable outcomes.
• Onboarding & Adoption: Lead the technical implementation of new products and integrations for large organizations. Design and execute onboarding plans that accelerate time‑to‑value and reduce churn.
• Strategic Consulting: Identify key technical strategies that unlock business value. Partner with customers to co‑create roadmaps, propose enhancements, and recommend best practices.
• Internal Advocacy: Act as the voice of the customer within brighthush. Collaborate with product, engineering, and marketing teams to translate client feedback into actionable product improvements.
• Training & Enablement: Deliver engaging product training sessions, webinars, and workshops. Create training materials that empower customers to fully leverage new features and use cases.
• Feedback Loop: Analyze customer feedback on product features and releases. Provide data‑driven insights to the product team to guide future development.
• Cross‑Functional Collaboration: Work closely with sales, marketing, support, and engineering to ensure seamless handoffs and consistent customer experience across all touchpoints.
• Metrics & Reporting: Track and report on key success metrics such as NPS, CSAT, adoption rates, and renewal probabilities. Use data to drive continuous improvement and demonstrate ROI to stakeholders.
• Thought Leadership: Represent brighthush at industry events, webinars, and client conferences. Share insights on best practices, industry trends, and product innovations.

Essential Qualifications

• 3–5 years of experience in a technical, consultative role within a SaaS organization.
• Proven track record of managing complex implementations, integrations, and API/SSO configurations.
• Strong understanding of industry‑standard practices for API design, authentication, and data security.
• Experience with Learning Management Systems (LMS) or similar SaaS products is a plus.
• Exceptional written and verbal communication skills; ability to translate technical concepts for diverse audiences.
• Active listening skills and empathy to understand and anticipate client needs.
• Rapid learning ability and adaptability to evolving product features and market dynamics.
• Problem‑solving mindset across technical and interpersonal domains.
• Proficiency in MS Office, CRM tools (e.g., brighthush), and customer success platforms (e.g., brighthush).
• Strong presentation skills and confidence in delivering to executive audiences.

Preferred Qualifications

• Background in Learning & Development (L&D) with experience in LMS implementation.
• Experience working in matrixed, cross‑functional project teams.
• Knowledge of cloud platforms (brighthush, brighthush, brighthush) and containerization (brighthush, brighthush).
• Certifications in Customer Success Management (CSM), Project Management (brighthush, brighthush), or relevant technical domains.
• Fluency in multiple languages, especially Hindi and English, to support a diverse client base.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Strategic thinking and business acumen to align technology solutions with client goals.
• Technical proficiency in API integration, SSO, data migration, and security best practices.
• Project management skills: planning, execution, risk mitigation, and stakeholder communication.
• Data analysis: ability to interpret usage metrics, identify trends, and recommend actions.
• Collaboration: thrive in cross‑functional teams and build consensus across diverse groups.
• Adaptability: navigate ambiguity, pivot quickly, and embrace change.
• Leadership: mentor junior team members and influence senior stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Senior Customer Success Manager, you will:

• Progress to Customer Success Leadership roles (Director, VP) overseeing larger portfolios and teams.
• Take ownership of product strategy, contributing to roadmap decisions and feature prioritization.
• Lead cross‑functional initiatives such as global customer success frameworks, partner enablement, and community building.
• Access a robust learning ecosystem: internal knowledge hubs, mentorship programs, and external conferences.
• Earn certifications in customer success, project management, and technology domains.

Work Environment & Culture

brighthush fosters a culture of compassionate leadership and empathy‑driven management. We believe that a supportive environment fuels creativity, innovation, and high performance. Our core values include:

• Customer First: Every decision is guided by the goal of delivering value to our clients.
• Collaboration: We break down silos and work together to solve complex problems.
• Innovation: Continuous experimentation and learning are embedded in our DNA.
• Positivity: We celebrate successes, learn from failures, and maintain a can‑do attitude.
• Fun & Creativity: We blend hard work with playful initiatives, hackathons, and team outings.

Compensation & Perks

While specific figures vary based on experience, brighthush offers:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity options.
• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible working hours.
• Annual wellness stipend and mental health resources.
• On‑site fitness center access and team‑building retreats.
• Annual learning budget for courses, certifications, and conferences.
• Employee referral program with attractive rewards.

How to Apply

If you are a strategic, customer‑obsessed professional ready to make a tangible impact, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us in shaping the future of enterprise SaaS and delivering unparalleled success to our clients.

Ready to elevate your career? and become a pivotal part of brighthush’s growth story.