Senior Enterprise Customer Success Manager – Strategic Account Leadership, AI‑Powered Engagement & Remote Growth Specialist at brighthush

About brighthush: Pioneering the Future of Higher‑Education Engagement

brighthush is more than a technology provider; it is a movement that is redefining how colleges, universities, and state systems attract, engage, and enroll students. By harnessing cutting‑edge artificial intelligence, behavioral analytics, and advanced marketing automation, our all‑in‑one Customer Relationship Management (CRM) and Admissions Marketing Platform (AMP) empowers institutions to deliver hyper‑personalized, data‑driven recruitment campaigns at scale. As the fastest‑growing CRM platform in the higher‑education vertical, brighthush is reshaping the very fabric of student‑institution connections, ensuring that every student finds the right fit and every institution achieves the enrollment success it deserves.

We’re on the lookout for a seasoned Senior Enterprise Customer Success Manager who can guide our most strategic accounts toward lasting success. If you thrive on building high‑impact relationships, translating data into actionable insights, and driving growth for enterprise clients, you’ll find a home at brighthush.

Why This Role Is a Game‑Changer

In this role, you will be the linchpin between brighthush’s technology and the institutions that rely on it. You’ll shape the future of higher‑education recruitment, influence product strategy, and champion the success of our most valuable partners. Your work will directly impact thousands of students and the financial health of universities across the country.

Key Responsibilities – Your Impact in Action

1. Strategic Client Relationship Leadership

• Serve as the primary point of contact for senior stakeholders across individual schools and entire state systems.
• Partner with client leadership to understand institutional goals, prioritize initiatives, and align brighthush solutions with their strategic vision.
• Facilitate executive‑level presentations, workshops, and strategy sessions that reinforce partnership value.
• Act as a trusted advisor, providing thought leadership on industry trends, best practices, and emerging technologies.

2. Contract & Project Stewardship

• Own the end‑to‑end lifecycle of client contracts, ensuring clarity, compliance, and mutual success.
• Lead cross‑functional project teams—including Customer Success Managers, Engagement Strategists, and technical specialists—to deliver on‑time, on‑budget implementations.
• Develop detailed project plans, resource allocations, and risk mitigation strategies that keep initiatives on track.
• Maintain rigorous documentation of scope, milestones, and deliverables to support audit readiness and continuous improvement.

3. Platform Implementation & Optimization

• Conduct discovery sessions to capture current processes, pain points, and desired outcomes.
• Translate insights into platform configurations: student journeys, communication workflows, AI‑driven outreach, and system integrations.
• Document best‑practice playbooks and continuously refine processes to maximize adoption and ROI.
• Champion a culture of experimentation, encouraging clients to test new features and iterate on messaging.

4. Strategic Planning & Continuous Improvement

• Perform comprehensive assessments of recruitment and enrollment workflows, identifying gaps and opportunities for automation.
• Present data‑rich progress reports to stakeholders, highlighting key metrics such as NPS, adoption rates, and revenue impact.
• Recommend actionable improvements that enhance the student journey and streamline admissions operations.
• Lead quarterly business reviews (QBRs) to align on goals, celebrate wins, and surface new opportunities.

5. Cross‑Functional Collaboration

• Partner with Sales, Product, and Support teams to ensure seamless service delivery and product evolution.
• Maintain an up‑to‑date resource schedule, providing leadership with real‑time visibility into project health.
• Champion a culture of knowledge sharing, mentoring junior team members, and fostering a collaborative environment.
• Advocate for client needs in product roadmaps, ensuring that the voice of the customer drives innovation.

6. Managed Services Development

• Create and refine documentation, playbooks, and frameworks for discovery, current‑state analysis, audits, and future‑state design.
• Standardize processes that enable scalable, repeatable success across all strategic accounts.
• Develop training modules for new hires and existing staff to accelerate onboarding and skill development.

Essential Qualifications – What You Bring to the Table

• Minimum 7 years of experience in customer‑facing roles, preferably within SaaS or enterprise software environments.
• Proven track record of managing and expanding high‑value, strategic accounts.
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
• Exceptional communication, presentation, and relationship‑management skills at all organizational levels.
• Experience with customer success platforms such as brighthush, brighthush, or similar tools.
• Strategic thinker who can develop and execute winning customer success plans that drive adoption, retention, and expansion.
• Passion for building trust, exceeding expectations, and delivering measurable impact for institutional partners.
• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Advanced proficiency in Excel, data visualization tools (brighthush, brighthush), and reporting frameworks.

Preferred Skills & Competencies

• Deep understanding of higher‑education admissions processes, regulatory requirements, and industry best practices.
• Experience with AI‑driven marketing automation and student engagement platforms.
• Project management certification (PMP, Prince2, or equivalent) is a plus.
• Ability to coach and mentor junior team members, fostering a culture of continuous learning.
• Fluency in data visualization tools (brighthush, brighthush) and proficiency in Excel for advanced analytics.
• Strong business acumen and the ability to translate market trends into actionable client strategies.
• Experience managing multi‑state or multi‑institution portfolios, navigating complex stakeholder ecosystems.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the solutions we deliver. You’ll have access to:

• Structured mentorship programs with senior leaders across product, sales, and engineering.
• Regular training on emerging AI technologies, higher‑education trends, and customer success methodologies.
• Opportunities to lead cross‑functional initiatives, shape product roadmaps, and influence industry standards.
• Clear pathways to senior leadership roles, including Director of Customer Success and VP of Enterprise Partnerships.
• Participation in industry panels, webinars, and conferences to showcase thought leadership.
• Access to a dedicated learning budget for certifications, courses, and workshops.

Our Culture – Where Impact Meets Innovation

brighthush thrives on a set of core values that guide every decision:

• Impactful, Not Immediate – We prioritize initiatives that deliver lasting value.
• Progress Before Perfection – Action‑oriented, empowered teams that iterate quickly.
• Learners Before Masters – Curiosity, humility, and continuous improvement are essential.
• Together, Not Alone – Collaboration and mutual support drive our success.
• Customer Success, Not Support – We solve partner goals and champion their success.

Our remote‑first environment offers flexibility, a collaborative culture, and a commitment to work‑life balance. We celebrate diversity, foster inclusion, and ensure every team member feels valued and empowered.

Compensation, Perks, and Benefits

While specific figures vary by experience, we offer a competitive salary package that includes:

• Health, dental, vision, and disability coverage.
• 401(k) plan with a 4% employer match after 3 months.
• Paid parental leave and generous paid time off (10 company holidays + 20 PTO days).
• Unlimited remote work flexibility across the United States.
• Professional development budget and access to industry conferences.
• Employee wellness programs, including mental health resources and fitness stipends.
• Performance bonuses tied to client success metrics and company growth.

Why brighthush?

Joining brighthush means becoming part of a forward‑thinking team that is reshaping higher‑education engagement. You’ll work with cutting‑edge technology, collaborate with passionate peers, and directly influence the success of institutions that shape the future of millions of students.

Ready to Make a Difference?

If you’re a strategic, data‑driven leader who thrives on building lasting partnerships and driving enterprise growth, we want to hear from you. Bring your expertise, your curiosity, and your passion for student success to brighthush and help us redefine the future of higher‑education recruitment.

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