Senior Enterprise Customer Success Manager – Strategic Partner & Growth Champion Driving Adoption, Expansion, and ROI for High‑Impact SaaS Compliance & Safety Solutions at brighthush

Why brighthush?

In today’s fast‑evolving business landscape, safety and compliance are no longer optional add‑ons; they are the bedrock of operational excellence and brand integrity. brighthush is at the vanguard of this transformation, delivering an AI‑ready, all‑in‑one SaaS platform that empowers organizations across transportation, construction, distribution, and utility sectors to hire, stay compliant, and manage risk faster, smarter, and safer than ever before.

Our platform marries cutting‑edge technology with a relentless focus on data‑driven decision‑making and customer‑centric product development. This unique blend has positioned brighthush as the trusted partner for some of the world’s most complex enterprises, helping them navigate regulatory labyrinths while unlocking new efficiencies and growth opportunities.

We are a remote‑first, high‑growth company built on three core values: Teammateship, Grit, and Innovation. Whether collaborating across product, sales, or support, we approach every challenge with optimism, humor, and a shared commitment to delivering measurable outcomes for our customers. If you thrive in a fast‑moving environment, love solving intricate problems, and want to make a tangible impact on safety and compliance across multiple industries, brighthush is the place to accelerate your career.

Role Overview

We are seeking an experienced Enterprise Customer Success Manager to serve as a strategic partner for our largest and most complex accounts. In this high‑visibility role you will combine deep industry expertise with a consultative, data‑driven approach to drive retention, expansion, and value realization for brighthush’s enterprise customers. You will be the voice of the customer inside brighthush, influencing product roadmaps, shaping service delivery, and ensuring that every interaction translates into measurable business outcomes.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of enterprise accounts, developing long‑term relationships with senior stakeholders across HR, Compliance, Safety, Procurement, and Operations.
• Adoption & Growth: Design and execute detailed account plans that align brighthush’s solutions with each customer’s strategic goals, driving product adoption, renewal, and expansion opportunities.
• Cross‑Functional Collaboration: Partner closely with Sales, Product Management, Marketing, Implementation, and Support teams to influence roadmap priorities, resolve escalations, and deliver a seamless customer experience.
• Executive Business Reviews (EBRs): Conduct quarterly and ad‑hoc EBRs with C‑level executives, presenting data‑backed ROI analyses, health metrics, and recommendations for next‑step initiatives.
• Risk Management: Continuously monitor account health indicators, proactively identify churn risks, and develop mitigation plans that keep customers on a trajectory of success.
• Scaling & Process Improvement: Contribute to the evolution of brighthush’s Customer Success playbooks, tools, and automation initiatives, ensuring the organization scales efficiently as we add new enterprise clients.
• Thought Leadership: Serve as a trusted advisor on DOT compliance (FMCSA, PHMSA, etc.), helping customers translate regulatory requirements into technology‑enabled workflows.
• Data‑Driven Decision Making: Leverage analytics dashboards, usage data, and customer feedback to surface insights that drive product enhancements and service improvements.

Essential Qualifications

• 5–7 years of proven experience in Customer Success, Account Management, or a related SaaS role, preferably serving compliance, logistics, or transportation clients.
• Demonstrated success managing enterprise‑level portfolios, delivering measurable outcomes such as increased adoption rates, net‑revenue retention (NRR) above 120%, and expansion revenue.
• Strong ability to build trust and credibility with senior stakeholders (VP, Director, C‑suite) across multiple functional areas.
• Exceptional analytical skills with a track record of using data to influence strategy, forecast health, and demonstrate ROI.
• Excellent communication and presentation skills, capable of translating complex technical concepts into clear business value.
• Self‑starter mindset with a proactive, resourceful approach to solving ambiguous, high‑stakes challenges.
• Ability to work remotely across the United States while occasionally traveling to brighthush offices for team events, training, or on‑site customer engagements.

Preferred Qualifications & Knowledge

• Hands‑on experience with DOT compliance frameworks (FMCSA, PHMSA, etc.) and a solid understanding of how these regulations intersect with SaaS technology adoption.
• Background in safety‑critical industries such as transportation, construction, utilities, or distribution.
• Familiarity with AI‑enabled platforms, data integration, and workflow automation tools.
• Experience leading or contributing to large‑scale Customer Success initiatives, such as renewal automation, health scoring models, or customer advocacy programs.
• Professional certifications in Customer Success (e.g., CSAT, SuccessHACKER) or relevant industry credentials.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s product roadmap, and craft multi‑year success plans.
• Relationship Management: Skilled at nurturing long‑term partnerships, handling executive‑level negotiations, and influencing without authority.
• Analytical Acumen: Proficiency with CRM (Salesforce), CS platforms (Gainsight), and data visualization tools (Tableau, Power BI).
• Problem Solving: Comfortable dissecting complex workflows, identifying bottlenecks, and recommending technology‑driven solutions.
• Collaboration: Proven ability to work cross‑functionally, champion customer needs, and drive consensus across product, engineering, and sales teams.
• Communication: Clear, concise, and persuasive written and verbal communication, tailored to both technical and non‑technical audiences.
• Adaptability: Thrives in a fast‑changing SaaS environment, quickly assimilating new product features and regulatory updates.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As an Enterprise Customer Success Manager you will:

• Gain deep exposure to cutting‑edge compliance technology and AI‑driven analytics.
• Work directly with senior leadership, influencing product strategy and market positioning.
• Access a robust learning budget for certifications, conferences, and advanced training in Customer Success, data analytics, and industry regulations.
• Participate in a mentorship program that pairs you with seasoned executives to accelerate your leadership trajectory.
• Have a clear path to senior roles such as Director of Enterprise Success, VP of Customer Success, or Product Strategy leadership.

Work Environment & Culture at brighthush

We are a remote‑first organization with a distributed workforce across the United States. Our culture is built on:

• Teammateship: Collaborative spirit where every voice matters and cross‑functional teams celebrate shared wins.
• Grit: Resilience and determination to overcome complex challenges and deliver results under pressure.
• Innovation: Continuous experimentation, rapid iteration, and a willingness to explore bold ideas.
• Regular virtual coffee chats, quarterly in‑person meet‑ups, and annual company retreats to strengthen bonds.
• Inclusive policies that champion diversity, equity, and belonging – we believe diverse perspectives fuel better outcomes.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, successful candidates can expect a competitive total‑reward package that includes:

• Base salary aligned with market benchmarks for enterprise‑level Customer Success roles.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer health metrics.
• Equity participation – share ownership in a high‑growth SaaS company.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with generous company match.
• Paid time off, holidays, and flexible work schedules to support work‑life harmony.
• Wellness stipend, employee assistance program, and mental‑health resources.
• Professional development budget for certifications, courses, and industry conferences.
• Home office allowance to set up an ergonomic remote workspace.

How to Apply

If you are ready to partner with brighthush’s most strategic customers, drive measurable business outcomes, and shape the future of compliance technology, we want to hear from you. Please submit your resume, a cover letter highlighting relevant enterprise success stories, and any supporting materials through our online portal.

Apply Now – Join the brighthush Team

Equal Opportunity & Inclusion

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations

If you require a reasonable accommodation during the application or interview process, please contact us at [email protected]. We will work with you to ensure a fair and accessible experience.

Employment At‑Will

Employment with brighthush is on an at‑will basis. Nothing in this posting or any future communications shall be construed as a contract of employment.

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