Senior Enterprise Customer Success Manager – Strategic Partnerships, Renewal Excellence, and Revenue Expansion Champion for brighthush

Welcome to brighthush – Where Cybersecurity Meets Innovation

brighthush is not just another cybersecurity vendor; it is a movement that reimagines how organizations defend their most valuable digital assets. By marrying open‑source intelligence with cutting‑edge agentic AI, we turn raw threat data into actionable insights that empower security teams to detect, investigate, and neutralize sophisticated attacks faster and more accurately than ever before. Our mission is simple yet profound: to safeguard the world’s critical infrastructures—from global commerce to national security—so that businesses can thrive in an ever‑evolving threat landscape.

Founded on the principles of transparency, collaboration, and relentless innovation, brighthush has rapidly become the go‑to platform for enterprises that demand proactive, data‑driven defense. With a global customer base spanning Fortune 500s, government agencies, and high‑growth tech firms, we are committed to delivering the most reliable, scalable, and user‑friendly threat intelligence solutions available.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the linchpin between brighthush’s cutting‑edge technology and our high‑profile clients. You will champion strategic partnerships, drive renewal success, and unlock new revenue opportunities by ensuring our customers achieve maximum value from their investment. This role is ideal for a seasoned customer success professional who thrives in a fast‑paced, tech‑centric environment and is passionate about building lasting relationships with C‑suite leaders and security architects.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of enterprise and commercial accounts, serving as the primary point of contact for all strategic initiatives, including product adoption, roadmap alignment, and business outcomes.
• Renewal & Expansion Management: Lead the end‑to‑end renewal process, ensuring high renewal rates and identifying upsell and cross‑sell opportunities that align with each customer’s evolving security needs.
• Customer Advocacy & Success Planning: Develop and execute comprehensive success plans that map customer objectives to brighthush capabilities, driving measurable ROI and fostering long‑term loyalty.
• Cross‑Functional Collaboration: Partner closely with Sales, Product, Engineering, and Marketing to relay customer feedback, influence product enhancements, and create joint value propositions.
• Data‑Driven Insights: Leverage usage analytics, threat reports, and performance metrics to provide actionable insights that help customers optimize their security posture.
• Thought Leadership & Thought Partnering: Represent brighthush at industry events, webinars, and executive roundtables, positioning the company as a trusted advisor in the cybersecurity ecosystem.
• Team Mentorship & Knowledge Sharing: Mentor junior CS managers and share best practices across the customer success organization to elevate overall performance.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or enterprise sales within the cybersecurity or technology sector.
• Proven track record of managing large, complex enterprise accounts with a focus on renewals, upsells, and expansion.
• Deep understanding of security operations, threat intelligence, and network defense concepts.
• Exceptional communication skills—both written and verbal—capable of articulating technical value to C‑suite executives.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable strategies.
• Demonstrated ability to collaborate cross‑functionally and influence stakeholders at all levels.
• Experience using CRM and CS tools (e.g., Salesforce, Gainsight, HubSpot) to manage pipelines and track customer health.

Preferred Qualifications

• Background in a SaaS or cloud‑based security platform with a focus on threat intelligence or network defense.
• Experience working with government or regulated industries (e.g., finance, healthcare, defense).
• Knowledge of compliance frameworks such as NIST, ISO 27001, SOC 2, or GDPR.
• Previous involvement in product roadmap discussions or beta program management.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s long‑term vision.
• Relationship Building: Proven skill in cultivating trust and rapport with technical and business stakeholders.
• Problem Solving: Strong analytical and troubleshooting skills to resolve complex customer challenges.
• Project Management: Experience managing multiple initiatives simultaneously while meeting deadlines.
• Adaptability: Comfortable navigating a rapidly evolving technology landscape and adjusting strategies accordingly.
• Data Literacy: Proficiency in interpreting dashboards, KPIs, and performance metrics to drive decisions.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Enterprise Customer Success Manager, you will:

• Progress into leadership roles such as Director of Customer Success or VP of Customer Experience.
• Participate in executive‑level strategy sessions, gaining exposure to high‑impact decision making.
• Access continuous learning programs, including certifications in cybersecurity, data analytics, and leadership.
• Lead cross‑functional initiatives that shape product development and market positioning.
• Receive mentorship from seasoned industry veterans and a culture that rewards innovation and initiative.

Culture & Values at brighthush

Our culture is built on four core pillars:

• Innovation: We encourage curiosity and experimentation, rewarding bold ideas that push the boundaries of threat intelligence.
• Collaboration: Teams work cross‑functionally, sharing knowledge and celebrating collective successes.
• Integrity: Transparency, honesty, and ethical conduct guide every interaction with customers and colleagues.
• Impact: Every team member is empowered to make a tangible difference in protecting critical infrastructure worldwide.

Our remote‑first environment offers flexibility, a diverse community, and a supportive network that values work‑life balance. We celebrate milestones, host virtual hackathons, and provide platforms for continuous feedback and growth.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage, along with mental‑health resources.
• Generous paid time off, flexible working hours, and a fully remote work model.
• Professional development stipend, conference attendance, and access to industry‑leading training platforms.

Apply Now

Ready to lead the next wave of customer success at a company that is redefining cybersecurity? brighthush invites you to bring your expertise, passion, and vision to our dynamic team. Join us in protecting the world’s most critical infrastructures and shaping the future of threat intelligence.