Senior Enterprise Customer Success Manager – Strategic Portfolio Leadership, Data‑Driven Growth, AI‑Enabled SaaS Compliance & Safety Solutions, Driving Impact and Innovation at brighthush

Welcome to brighthush – Where Safety Meets Innovation

At brighthush, we’re redefining how safety‑critical industries operate in a world where regulations evolve faster than ever and operational budgets are under constant scrutiny. Our AI‑ready SaaS platform unifies compliance, risk management, and operational efficiency into a single, intuitive experience. From transportation fleets and construction sites to distribution hubs and utility grids, our customers rely on brighthush to stay ahead of regulatory mandates, reduce incident rates, and unlock measurable business value.

Why This Role Is a Game‑Changer

Safety regulations are tightening, operational budgets are shrinking, and the pressure to demonstrate tangible ROI is higher than ever. As a Senior Enterprise Customer Success Manager, you will be the linchpin that connects our technology, our customers, and the broader market. Your strategic vision will shape how enterprises adopt, expand, and derive lasting value from brighthush, directly influencing our growth trajectory and the safety outcomes of thousands of workers worldwide.

About brighthush

brighthush is a remote‑first, high‑growth SaaS company that empowers safety professionals to harness the power of AI and data analytics. Our mission is simple: make safety smarter, faster, and more cost‑effective. We partner with industry leaders across transportation, logistics, construction, and utilities to deliver real‑time insights, automated compliance workflows, and predictive risk mitigation. Our culture is built on three core pillars: Teammateship, Grit, and Innovation. We empower our people to think boldly, act decisively, and collaborate across boundaries.

Role Overview

You will serve as the primary advocate for our high‑value enterprise accounts, owning a portfolio of senior stakeholders across HR, Compliance, Safety, and Procurement. Your mission is to ensure that each customer not only meets regulatory requirements but also realizes tangible business outcomes—reduced downtime, lower insurance premiums, and higher employee engagement. You will partner with cross‑functional teams to influence product direction, drive adoption, and secure long‑term retention.

Key Responsibilities

• Strategic Portfolio Management – Own a portfolio of high‑value enterprise accounts, acting as the primary point of contact for senior stakeholders across HR, Compliance, Safety, and Procurement.
• Account Planning & Execution – Develop and execute comprehensive account plans that align with each customer’s business goals, compliance mandates, and technology adoption roadmap.
• Cross‑Functional Collaboration – Partner with Sales, Product, Marketing, Implementation, and Support teams to influence product roadmap priorities, deliver tailored solutions, and ensure a seamless customer experience.
• Executive Business Reviews – Conduct regular executive business reviews (EBRs) to assess progress, demonstrate ROI, and surface expansion opportunities.
• Risk Management & Health Monitoring – Proactively monitor account health, identify risk indicators, and develop targeted engagement and mitigation plans to safeguard retention.
• Process & Tool Enhancement – Contribute to scaling initiatives that improve customer success processes, tools, and programs, driving operational excellence across the organization.
• Thought Leadership – Serve as a trusted advisor on DOT compliance (FMCSA, PHMSA, etc.) and how technology can streamline workflows and reduce risk.
• Data‑Driven Insight Generation – Leverage analytics to translate customer objectives into measurable business outcomes, presenting insights to both internal stakeholders and customers.
• Mentorship & Team Leadership – Coach junior Customer Success Associates, fostering a culture of continuous learning and high performance.

Essential Qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Proven track record managing enterprise portfolios and delivering measurable results.
• Strong relationship‑building skills with senior stakeholders across multiple functional areas.
• Data‑driven mindset: ability to translate customer objectives into tangible business outcomes using metrics and analytics.
• Excellent communication, negotiation, and presentation skills.
• Self‑motivated, proactive, and resourceful with a passion for solving complex customer challenges.
• Experience with SaaS metrics such as NPS, CSAT, churn, expansion revenue, and adoption KPIs.
• Comfortable presenting to C‑suite executives and cross‑functional leadership teams.

Preferred Qualifications

• Experience supporting compliance, logistics, or transportation clients.
• Deep understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it intersects with technology adoption.
• Background in AI‑enabled SaaS platforms or experience with AI/ML product roadmaps.
• Prior experience in a high‑growth, fast‑paced startup environment.
• Certifications in compliance, safety, or customer success (e.g., Certified Safety Professional, CSPO).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen – Comfortable working with data dashboards, KPI tracking, and ROI calculations.
• Influence & Persuasion – Skilled at influencing cross‑functional teams and senior executives.
• Customer‑Centric Mindset – Passion for delivering value and ensuring customer success.
• Adaptability – Thrive in a dynamic environment with evolving priorities.
• Collaboration – Work seamlessly with product, engineering, sales, and support to create a unified customer experience.
• Project Management – Lead initiatives, set timelines, and deliver results on schedule.
• Communication – Articulate complex ideas clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career progression. As an Enterprise Customer Success Manager, you’ll:

• Lead high‑impact initiatives that shape the future of compliance technology.
• Gain exposure to product strategy, market research, and executive leadership.
• Participate in mentorship programs and leadership development workshops.
• Earn certifications in compliance, SaaS metrics, and customer success best practices.
• Advance to senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.
• Attend industry conferences, hackathons, and cross‑departmental learning sessions.
• Receive a dedicated learning budget for courses, certifications, and professional development.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization with a flexible, inclusive culture. You’ll work with a diverse, high‑performing team that values:

• Open communication and transparency.
• Humor and optimism, even in challenging situations.
• Continuous feedback and recognition.
• Work‑life balance, with flexible hours and a generous paid time off policy.
• Regular virtual team events, hackathons, and cross‑departmental learning sessions.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Access to cutting‑edge collaboration tools and a culture that encourages experimentation.

Compensation & Benefits

While the exact compensation will be tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options to share in the company’s growth.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Wellness programs, mental health resources, and an employee assistance program.
• Professional development budget for conferences, courses, and certifications.
• Access to a global network of industry experts and thought leaders.

How to Apply

Ready to make a tangible impact on safety‑critical industries? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to Join brighthush Today

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic.