Senior Enterprise Customer Success Partner – Strategic Account Management & Revenue Growth Specialist at brighthush

About brighthush

brighthush stands at the forefront of the background screening industry, delivering mission‑critical solutions that empower Fortune 100 and Global 500 organizations to make confident, data‑driven hiring decisions. With a global footprint and a relentless focus on innovation, we combine cutting‑edge AI analytics, scalable cloud platforms, and a deep understanding of compliance to protect people, reputations, and business continuity. Our culture is built on empathy, integrity, and continuous learning, fostering a diverse, inclusive workforce that thrives on collaboration, curiosity, and a shared commitment to excellence.

Why brighthush?

At brighthush, you’ll be part of a technology‑driven transformation that is redefining talent acquisition. We invest heavily in next‑generation platforms, AI‑powered insights, and cloud‑native solutions that deliver unparalleled user experiences. Our people are our greatest asset, and we nurture them through mentorship, structured learning pathways, and a flexible work environment that balances autonomy with teamwork. Whether you’re a seasoned professional or an emerging leader, brighthush offers a platform where your ideas can shape the future of background screening.

Role Overview

The Senior Enterprise Customer Success Partner is a pivotal member of our Account Management team, responsible for the retention, expansion, and overall growth of brighthush’s enterprise accounts. This role blends consultative sales, account strategy, and cross‑functional collaboration to drive revenue and deepen customer relationships. You will partner with customers, operations, and technology teams to ensure service excellence and exceed expectations, while championing a culture of continuous improvement and customer advocacy.

Key Responsibilities

Program Management & Strategic Planning

• Account Planning & Forecasting: Develop comprehensive sales account plans that capture customer profiles, industry dynamics, risk histories, and revenue opportunities. Track trends, forecast revenue, and analyze competitive threats to meet or exceed monthly and annual targets.
• Solution Expansion & Upsell: Identify and champion the adoption of additional brighthush products and solutions that align with customer needs, driving cross‑sell and upsell initiatives that increase account value.
• Cross‑Functional Collaboration: Engage internal resources—sales, operations, technology, finance, and legal—to unlock revenue opportunities and penetrate new markets with brighthush offerings.
• Product Advocacy & Thought Leadership: Articulate brighthush pricing, administrative processes, and organizational value in a way that resonates with customers, answering questions and implementing solutions swiftly.
• Competitive Intelligence: Maintain up‑to‑date knowledge of competitor offerings and effectively position brighthush’s advantages in pricing, product, and service.
• Business Reviews & Performance Analysis: Prepare and deliver quarterly and annual customer business reviews, highlighting performance, ROI, and strategic insights that reinforce partnership value.
• Issue Resolution & Root Cause Analysis: Analyze trends, recommend program adjustments, intervene to ensure satisfaction, and resolve root causes of business challenges.
• Program Knowledge & Compliance: Stay current on all aspects of customer risk and compliance programs, including scopes, configurations, pricing, and adjudication matrices.
• Best‑Practice Sharing: Continuously seek, share, and implement best practices through ongoing consultation and thought leadership.
• Relationship Management: Build and maintain strong relationships at all levels, providing superior service and solutions while managing multiple cross‑functional resources in a matrixed environment.
• Performance Review & Continuous Improvement: Partner with internal account teams to review program performance and identify improvement opportunities, driving operational excellence.

Administrative & Contractual Excellence

• Contract Management: Oversee customer contractual documentation—MSAs, Schedules, Statements of Work, SLAs, SOPs—and manage renewals, collaborating with the RFP team on proposal responses.
• Renewal Proposals & Value Articulation: Develop and deliver unsolicited renewal proposals that articulate clear value propositions, aiming to secure retention and expand scope.
• Compliance Monitoring & Reporting: Manage program compliance, develop impactful reporting programs that demonstrate value and partnership to customers.
• Continuous Improvement Initiatives: Perform other responsibilities as assigned, contributing to continuous improvement and operational excellence across the organization.

What You’ll Need to Be Successful

• Bachelor’s Degree or equivalent experience.
• 3–5 years of proven experience in sales account management, managing complex solutions for strategic national or global accounts, with executive relationship experience.
• Professional sales environment experience preferred.
• Proficiency with MS Office applications—Word, PowerPoint, Excel.
• Strong oral and written communication and interpersonal skills.
• Outstanding multi‑tasking and time‑management abilities.
• Excellent organizational, analytical, problem‑analysis, and problem‑solving skills.
• 30% travel required.
• Demonstrated consultative sales capabilities, exhibiting a professional demeanor and business maturity.

Preferred Qualifications

• Experience in the background screening or compliance industry.
• Knowledge of SaaS sales cycles and enterprise contract negotiations.
• Familiarity with data analytics and AI‑driven solutions.
• Leadership experience in cross‑functional teams.
• Certifications in account management or sales (e.g., Certified Professional Sales Person).

Skills & Competencies

• Strategic Thinking & Account Planning
• Consultative Selling & Solution Selling
• Customer Relationship Management (CRM) Proficiency
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Project Management & Execution
• Adaptability & Resilience
• Team Collaboration & Leadership
• Communication & Presentation Excellence

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You’ll have access to:

• On‑the‑job training with seasoned account leaders.
• Mentorship programs that pair you with senior executives.
• Continuous learning through webinars, workshops, and industry conferences.
• Cross‑departmental projects that broaden your skill set.
• Clear promotion pathways from Associate to Senior Customer Success Partner, and beyond into leadership roles.

Work Environment & Company Culture

Our culture is built on transparency, collaboration, and a shared passion for innovation. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Remote work is the norm, with occasional travel (up to 25%) to meet clients and attend industry events. We foster a supportive environment where ideas are valued, and success is measured by impact, not just output.

Compensation, Perks & Benefits

While specific figures may vary, the base salary range for this role is approximately $65,000–$75,000 annually, with additional performance‑based bonuses. We offer a comprehensive benefits package that includes:

• Medical, Vision, Dental, and supplemental plans.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive Paid Time Off (PTO) and 9 paid company holidays.
• Flexible work arrangements and remote work options.
• Access to cutting‑edge technology and continuous learning resources.
• Employee wellness programs and mental health support.
• Team‑building events, both virtual and in‑person.

How to Apply

If you’re ready to elevate your career, contribute to transformative solutions, and thrive in a culture that values growth and innovation, we encourage you to apply today. Submit your resume and a cover letter that highlights your relevant experience and why you’re excited about the opportunity at brighthush.

Closing Statement

At brighthush, we believe that the right people can change the world of talent acquisition. We’re looking for driven, customer‑centric professionals who are eager to make a tangible impact. Join us and help shape the future of background screening while advancing your own career in a supportive, forward‑thinking environment.

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Equal Employment Opportunities at brighthush

brighthush is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at brighthush are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Originally posted on Himalayas