Senior Enterprise Customer Success Strategist – Championing Adoption, Retention, and Revenue Growth for Global TravelTech Leaders at brighthush

About brighthush

brighthush is a trailblazer in the travel technology arena, redefining how hospitality and travel brands connect, collaborate, and thrive in an ever‑evolving marketplace. With a global footprint that spans over 300,000 hotels, 60,000 high‑value travel partners, and 140 source markets, we empower brands to deliver seamless, end‑to‑end experiences—from accommodation and activities to transport and payments—all powered by a single, unified platform.

Our mission is simple yet bold: combine cutting‑edge technology, data intelligence, and passionate people to create a travel ecosystem that is both globally scalable and locally intimate. Headquartered in Palma, Mallorca, brighthush employs more than 3,500 professionals worldwide, each driven by a culture of innovation, agility, and inclusivity. We encourage every team member to move fast, dream big, and make a difference. Our tech‑driven, customer‑first philosophy has positioned us as the trusted partner for travel brands looking to accelerate growth, reduce friction, and unlock new revenue streams.

Why brighthush?

• Impact at Scale: Work with enterprise clients and high‑value accounts that shape the future of travel.
• Career Growth: Access to continuous learning, mentorship, and global mobility opportunities.
• Inclusive Culture: A workplace that celebrates diversity, fosters belonging, and drives innovation.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Work‑Life Harmony: Flexible working arrangements, generous PTO, and wellness programs.

Role Overview

We are seeking a proactive, customer‑centric Senior Enterprise Customer Success Strategist to join our brighthush team. In this role, you will manage a portfolio of strategic and high‑value accounts, building long‑term relationships that drive product adoption, customer satisfaction, and revenue growth. You will act as a trusted advisor, collaborating across sales, product, and support to ensure our clients achieve maximum value from our solutions.

Key Responsibilities

• Own and nurture a portfolio of enterprise and high‑value customer accounts, ensuring alignment with their business objectives.
• Build and maintain trusted relationships with key stakeholders, becoming the primary point of contact for strategic initiatives.
• Lead end‑to‑end onboarding, implementation, and adoption programs, ensuring a seamless experience from day one.
• Proactively identify risks, address concerns, and implement retention strategies to minimize churn.
• Serve as an escalation point for complex customer issues, collaborating with cross‑functional teams to deliver timely resolutions.
• Analyze customer engagement data, usage trends, and health metrics to provide actionable insights and best‑practice recommendations.
• Identify and execute cross‑sell, upsell, and expansion opportunities that align with customer goals and brighthush’s growth strategy.
• Collect and synthesize customer feedback, partnering with Product, Sales, and Engineering to drive continuous improvement.
• Track and report on key success metrics, including NPS, renewal rates, and adoption scores.
• Maintain accurate account documentation, health reports, and success plans in our CRM and success platform.
• Support team continuity by sharing knowledge, documenting processes, and providing leadership backup when required.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services within a SaaS or technology environment.
• Proven track record managing enterprise or high‑value accounts, driving retention, and achieving product adoption goals.
• Strong stakeholder management skills, with the ability to influence at all levels.
• Excellent verbal and written communication, capable of translating complex technical concepts into clear business value.
• Analytical mindset: adept at interpreting data, spotting trends, and making data‑driven recommendations.
• Proactive approach to risk management, with a knack for turning challenges into growth opportunities.
• Experience using CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Strong organizational and time‑management skills, able to juggle multiple high‑priority accounts simultaneously.
• Collaboration across cross‑functional teams—Sales, Product, Support, and Engineering—to deliver holistic customer outcomes.

Preferred Experience

• Background in the travel, hospitality, or travel‑tech industry.
• Experience with enterprise‑level SaaS solutions and complex implementation projects.
• Track record of identifying and executing upsell or cross‑sell opportunities that contribute to revenue growth.
• Previous role as an escalation point or team lead, demonstrating leadership and mentorship capabilities.
• Familiarity with data‑driven customer success frameworks and metrics.

Skills & Competencies

• Strategic thinking and business acumen to align customer goals with brighthush’s roadmap.
• Exceptional communication and presentation skills for executive‑level engagement.
• Problem‑solving mindset with a focus on delivering tangible outcomes.
• Project management proficiency, ensuring timely delivery of onboarding and adoption milestones.
• Customer‑centric attitude, always advocating for the client’s best interests.
• Data literacy, comfortable working with dashboards, analytics, and reporting tools.
• Adaptability to thrive in a fast‑moving, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey is as important as the work you do. As a Senior Enterprise Customer Success Strategist, you will have access to:

• Mentorship Programs: Pairing with senior leaders to accelerate skill development.
• Cross‑Functional Projects: Opportunities to work with Product, Engineering, and Sales on high‑impact initiatives.
• Global Mobility: Potential to relocate or collaborate with teams across our international offices.
• Continuous Learning: Sponsored certifications, workshops, and attendance at industry conferences.
• Leadership Pathways: Clear progression to Customer Success Manager, Director, and VP roles.

Work Environment & Company Culture

brighthush thrives on a culture that blends innovation with inclusivity. You’ll experience:

• Collaborative Spirit: Open channels for idea sharing across departments.
• Diverse Teams: A workforce that reflects the global travel community.
• Agile Methodologies: Empowering teams to iterate quickly and respond to market shifts.
• Employee Well‑Being: Wellness programs, mental health resources, and flexible work arrangements.
• Community Engagement: Volunteer opportunities and partnerships with travel‑related NGOs.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and remote‑work options.
• Wellness stipend and access to fitness resources.

How to Apply

Ready to make a lasting impact in the travel industry? Submit your application through our careers portal or click the link below. We look forward to exploring how your expertise can help brighthush continue to innovate and lead the market.

Apply to brighthush Today