Senior Enterprise Customer Success & Technical Enablement Lead – Championing Innovation in Connected Vehicle Cybersecurity Solutions at brighthush (Remote Sweden)

About brighthush

brighthush is a trailblazing, cloud‑native cybersecurity and analytics platform that empowers connected vehicles and smart mobility providers to stay ahead of ever‑evolving threats. By seamlessly blending real‑time data analytics, AI‑driven threat detection, and robust API integrations, we give our partners the confidence to deliver safer, more reliable transportation experiences worldwide. Our mission is simple yet ambitious: to make every connected journey secure, efficient, and future‑proof.

Founded by industry veterans and tech visionaries, brighthush has rapidly evolved from a niche startup to a global leader in automotive cybersecurity. With a culture that prizes curiosity, collaboration, and continuous learning, we thrive on solving complex problems and turning bold ideas into tangible solutions. If you’re passionate about technology, security, and customer success, and you want to be part of a team that’s redefining the future of mobility, brighthush is the place for you.

Industry Landscape & Why It Matters

The automotive sector is undergoing a seismic shift. Connected vehicles are no longer just cars; they are sophisticated, software‑driven ecosystems that communicate with cloud services, roadside infrastructure, and other vehicles. This connectivity brings unparalleled convenience but also opens new attack vectors. Cybersecurity is no longer a nice‑to‑have; it’s a critical component of vehicle safety, regulatory compliance, and brand reputation. At brighthush, we’re at the forefront of this transformation, providing the tools that enable OEMs, fleet operators, and mobility service providers to secure their digital assets while accelerating innovation.

Your Impact as a Senior Enterprise Customer Success & Technical Enablement Lead

In this role, you will be the technical bridge between our platform and our enterprise customers. You will shape how our solutions are adopted, integrated, and evolved to meet the most demanding security requirements. Your influence will be felt across the entire customer journey—from initial discovery to long‑term partnership—ensuring that every interaction delivers measurable value and drives customer advocacy.

Key Responsibilities

• Technical Discovery & Solution Design: Lead in‑depth discovery workshops with customers to understand their security challenges, business objectives, and technical constraints. Translate these insights into tailored solution architectures that leverage brighthush cloud platforms and API capabilities.
• Customer Relationship Management: Serve as the primary point of contact for key enterprise accounts. Build trust, manage expectations, and ensure a seamless onboarding and adoption journey.
• Project Execution & Delivery: Own the end‑to‑end delivery of technical projects, coordinating cross‑functional teams (engineering, product, support, and sales) to meet milestones and deliver high‑quality outcomes.
• Performance Monitoring & Optimization: Track customer success metrics (NPS, adoption rates, churn risk) and proactively recommend improvements to enhance platform value.
• Thought Leadership & Evangelism: Represent brighthush at industry events, webinars, and customer conferences. Share best practices, case studies, and emerging trends in automotive cybersecurity.
• Feedback Loop & Product Advocacy: Capture customer insights and collaborate with product teams to influence roadmap decisions and feature enhancements.
• Mentorship & Team Development: Coach junior team members, share knowledge, and foster a culture of continuous improvement.

Essential Qualifications

• Minimum 5+ years of experience in Solution Architecture, Customer Success, Technical Account Management, or Sales Engineering roles.
• Proven track record managing complex enterprise accounts in the automotive, mobility, or related technology sectors.
• Deep technical knowledge of brighthush cloud platforms, API design, and cybersecurity fundamentals.
• Strong project management skills: ability to create project plans, manage timelines, and deliver on commitments.
• Fluent in English; Swedish language proficiency is mandatory for this role.
• Experience working in a fast‑paced startup environment is highly desirable.
• Excellent communication, negotiation, and stakeholder management abilities.

Preferred Qualifications & Skills

• Hands‑on experience with automotive cybersecurity standards such as ISO 26262 and AUTOSAR.
• Background in data analytics or AI/ML applied to security use cases.
• Certifications such as brighthush Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), or similar.
• Experience with DevOps practices and CI/CD pipelines.
• Demonstrated ability to mentor junior team members and lead cross‑functional initiatives.

Core Competencies for Success

• Strategic Thinking: Ability to align technical solutions with business outcomes.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building lasting relationships.
• Analytical Acumen: Skilled at interpreting data to drive decisions and optimize performance.
• Adaptability: Comfortable navigating ambiguity and rapidly evolving priorities.
• Collaboration: Strong teamwork skills, with a knack for influencing without authority.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Enterprise Customer Success & Technical Enablement Lead, you will have the opportunity to:

• Progress to a Director of Customer Success or Head of Enterprise Solutions role.
• Lead global initiatives, such as launching new product lines or expanding into emerging markets.
• Participate in leadership development programs, including executive coaching and strategic management workshops.
• Earn industry certifications and attend conferences to stay at the forefront of automotive cybersecurity.
• Contribute to internal knowledge bases, mentor peers, and shape the company’s customer success framework.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. We provide:

• State‑of‑the‑art collaboration tools (brighthush collaboration tools).
• Regular virtual town halls, hackathons, and cross‑departmental learning sessions.
• Flexible working hours to accommodate time zones and personal commitments.
• A vibrant community of engineers, product managers, and customer success professionals who thrive on shared success.
• Annual retreats in Gothenburg and other inspiring locations to strengthen team bonds.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a comprehensive package that includes:

• Competitive base salary aligned with industry standards for senior technical roles.
• Performance‑based bonuses and equity options to share in the company’s growth.
• Full health, dental, and vision coverage for employees and dependents.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including gym memberships, mental health resources, and flexible workspaces.

How to Apply

If you’re ready to take your career to the next level and help shape the future of connected mobility, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your impact in customer success or solution architecture.

Join brighthush and become part of a team that’s redefining security for the next generation of vehicles. Your expertise will help protect millions of drivers and transform the way the world moves.