Senior Enterprise Customer Success & Value Management Lead – Driving Global Logistics Innovation, ROI Maximization, Strategic Partnerships, and Data‑Driven Asset Management at brighthush

Welcome to brighthush – Where Data Meets Logistics

In a world where supply chains are becoming increasingly complex, brighthush stands at the forefront of transforming raw data into strategic advantage. Our cloud‑native platform marries real‑time sensor feeds, AI‑powered analytics, and seamless integration to deliver end‑to‑end visibility across every leg of the logistics journey. From heavy‑industrial fleets to satellite‑based maritime operations, we empower Fortune 500 leaders, mid‑market innovators, and emerging enterprises to reduce downtime, trim operating costs, and elevate service levels—all while staying compliant with ever‑evolving regulatory landscapes.

Why brighthush is a Game Changer

Logistics is no longer a cost center; it’s a competitive differentiator. At brighthush, we deliver a unique, cloud‑native solution that provides real‑time visibility, predictive analytics, and seamless integration across the entire supply chain. By partnering with global leaders, we help them:

• Reduce equipment downtime by up to 30%
• Cut operating costs by 15–20%
• Improve on‑time delivery rates by 10–12%
• Enhance compliance with GDPR, ISO 28000, and other industry standards

Our distributed, remote‑first model empowers employees to work from anywhere in the UK, Ireland, or across Europe, fostering a healthy work‑life balance without sacrificing collaboration or innovation. We invest heavily in cutting‑edge tools, AI‑powered analytics, and a culture that thrives on experimentation and rapid iteration.

Your Impact as Senior Enterprise Customer Success & Value Management Lead

As the strategic partner for our most critical accounts, you will be the linchpin that ensures our clients realize maximum ROI from brighthush’s solutions. Your influence will shape the future of asset management worldwide, driving tangible outcomes for global leaders while accelerating your own career trajectory.

Key Responsibilities

• Customer Value Management: Own the entire customer journey—from seamless onboarding to proactive renewal—ensuring every interaction delivers measurable value.
• Expansion & Upsell Strategy: Identify and execute on opportunities for product expansion, cross‑sell, and upsell across the enterprise portfolio, driving revenue growth.
• Strategic Reviews & Forecasting: Lead quarterly business reviews (QBRs) with C‑suite stakeholders, presenting data‑driven insights, growth plans, and risk mitigation strategies.
• Account Health Monitoring: Leverage CRM analytics and AI tools to track usage, adoption, and satisfaction metrics, proactively addressing any gaps.
• Cross‑Functional Leadership: Collaborate with Sales, Product, Engineering, and Support teams to align on roadmap priorities, feature requests, and customer feedback loops.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor in logistics and transportation.
• Data‑Driven Decision Making: Translate complex data sets into actionable business insights that inform strategy and operational improvements.
• Team Mentorship: Coach and mentor junior customer success managers, fostering a culture of continuous improvement and high performance.
• Contract Negotiation & Renewal: Lead renewal negotiations, ensuring alignment of value propositions with client objectives and securing long‑term partnership agreements.
• Risk Management: Identify potential churn risks and develop mitigation plans, collaborating with support and product teams to resolve issues swiftly.
• Performance Reporting: Build and maintain dashboards that track key performance indicators (KPIs) such as NPS, churn, upsell revenue, and customer health scores.

Essential Qualifications

• 7+ years of progressive experience in strategic customer success, enterprise account management, solution consulting, or complex customer‑facing roles.
• Proven track record in B2B enterprise environments, ideally within transportation, logistics, or related industrial sectors.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Exceptional communication and presentation skills, comfortable engaging with C‑level executives and technical stakeholders alike.
• Experience managing multi‑million‑pound accounts and driving revenue growth through expansion and renewal.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot), AI/automation tools, and data visualization suites.
• Fluency in English; additional European languages are a plus.

Preferred Qualifications

• Background in IoT, asset management, or predictive analytics.
• Experience with subscription‑based SaaS business models and recurring revenue forecasting.
• Knowledge of regulatory frameworks affecting transportation and logistics (e.g., GDPR, ISO 28000).
• Leadership experience managing cross‑functional teams or projects.
• Certifications in Customer Success (CSM), Account Management (CCMA), or Project Management (PMP).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Data‑Driven Decision Making: Comfortable working with large datasets, deriving insights, and presenting findings.
• Relationship Building: Proven skill in building trust with senior stakeholders and fostering long‑term partnerships.
• Problem Solving: Creative, solution‑oriented mindset to tackle complex customer challenges.
• Collaboration: Strong teamwork skills, working seamlessly with Sales, Product, Engineering, and Support.
• Adaptability: Thrives in a fast‑paced, evolving technology landscape.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Ability to manage multiple initiatives simultaneously with strong organizational skills.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders who guide your career path.
• Internal training modules covering advanced analytics, AI, and industry best practices.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Global mobility options for those interested in international assignments.
• Annual learning stipend to attend conferences, workshops, or pursue certifications.
• Access to a curated library of industry research, whitepapers, and case studies.
• Regular performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in the UK, Ireland, or across Europe. We maintain a culture of trust, transparency, and continuous improvement. Regular virtual town halls, hackathons, and informal “coffee chat” sessions keep the team connected and energized. Diversity and inclusion are not just buzzwords at brighthush—they’re embedded in our hiring practices, decision‑making processes, and day‑to‑day interactions.

We celebrate innovation through hackathons, internal competitions, and a “fail fast, learn fast” mindset. Our teams collaborate across disciplines, ensuring that every voice is heard and every idea has the chance to flourish.

Compensation & Benefits

• Base Salary: Competitive, commensurate with experience.
• Performance Bonus: Up to 20% of base, tied to individual and company metrics.
• Equity: Stock options as part of the long‑term incentive plan.
• Health & Well‑being: Comprehensive medical, dental, and vision coverage; mental health support.
• Retirement: Company‑matched pension scheme.
• Paid Time Off: Generous vacation policy, plus public holidays and additional personal days.
• Remote Work Allowance: Home office stipend and flexible work hours.
• Professional Development: Annual learning budget and access to industry conferences.
• Wellness Programs: Gym membership discounts, mindfulness sessions, and wellness challenges.

How to Apply

If you’re ready to lead enterprise customer success at a company that’s redefining the logistics and transportation landscape, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can help brighthush’s clients unlock unprecedented value.

Apply to this role at brighthush

Join brighthush Today

Be part of a forward‑thinking team that’s shaping the future of asset management. Your expertise will drive tangible outcomes for global leaders while you grow your career in an environment that values innovation, collaboration, and impact. Apply now and help us turn data into decisive action—one customer at a time.