Senior Enterprise SaaS & API Integration Champion – Technical Customer Success Manager – Accelerating Customer Success, Innovation, and Revenue Growth at brighthush

Welcome to brighthush – Where Enterprise SaaS Meets Unmatched Customer Success

brighthush is not just another technology provider; we are a catalyst for digital transformation across industries. Our mission is to empower enterprises with a unified, cloud‑native platform that seamlessly integrates with existing systems, accelerates time‑to‑value, and unlocks new revenue streams. With a relentless focus on customer outcomes, we build products that evolve in tandem with our clients’ ambitions. If you thrive on solving complex problems, delighting customers, and driving measurable business impact, brighthush is the place where your expertise will shape the future of enterprise software.

Why brighthush is the Ideal Stage for Your Next Career Milestone

• Strategic Impact: You’ll partner with C‑suite executives, influence product direction, and directly contribute to the success of high‑profile enterprise accounts.
• Rapid Growth Trajectory: Our expansion into new verticals and geographies means you’ll have the chance to lead initiatives that scale globally.
• Innovation‑First Culture: Work alongside world‑class product, engineering, and R&D teams that are constantly pushing the boundaries of SaaS, APIs, and integration technology.
• Competitive Total Compensation: Base salary ranging from $112,300 to $143,600, performance bonuses, equity, and a comprehensive benefits package.
• Work‑Life Harmony: Flexible remote options, generous paid time off, and a culture that values personal well‑being.

Key Responsibilities – Your Role as the Bridge Between Technology and Business

As the Senior Enterprise SaaS & API Integration Champion, you will own a portfolio of strategic customers and guide them through every stage of the customer lifecycle. Your blend of technical acumen, business insight, and leadership will ensure that each client realizes maximum value from the brighthush platform.

• Customer Relationship Ownership: Build and nurture end‑to‑end relationships with large, complex accounts, aligning technical roadmaps with business objectives.
• Strategic Advisory: Serve as the primary point of contact for both business and technical stakeholders, translating complex technical concepts into clear, actionable business outcomes.
• Adoption & Value Realization: Design and execute adoption plans that drive measurable value, including usage metrics, ROI, and renewal readiness.
• Regular Engagements: Lead quarterly business reviews, technical deep dives, roadmap discussions, and success planning sessions.
• Risk & Opportunity Management: Proactively identify churn risks, upsell opportunities, and integration challenges, and develop mitigation plans.
• Technical Expertise: Master the brighthush platform architecture, APIs, integrations, and data flows; guide customers through complex technical discussions.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Support, Operations, and Sales to resolve technical issues and influence product direction.
• Escalation Leadership: Own and resolve high‑impact escalations, ensuring clear communication, ownership, and timely resolution.
• Training & Enablement: Deliver technical and functional training to customer teams, create best‑practice documentation, and continuously improve enablement materials.
• Product Feedback Loop: Translate customer requirements and feedback into actionable insights for Product and R&D, driving continuous improvement.
• Industry Thought Leadership: Become a subject‑matter expert on brighthush solutions and the broader SaaS ecosystem, positioning yourself as a trusted advisor.

Essential Qualifications – What We Expect from You

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer‑facing technical role within a SaaS or technology company.
• Proven track record of owning and growing large enterprise accounts with significant ARR.
• Strong customer orientation with the ability to build trusted relationships across technical, operational, and executive stakeholders.
• Deep technical aptitude: hands‑on experience with REST APIs, complex integrations, and multi‑system architectures.
• Excellent communication and presentation skills, capable of explaining complex technical topics to both technical and non‑technical audiences.
• Demonstrated ownership mentality: independently manage multiple strategic customers, priorities, and escalations.
• Experience collaborating with Product, Engineering, Support, Sales, and other cross‑functional teams.
• Strong analytical skills: ability to interpret usage data, identify trends, and recommend actionable improvements.

Preferred Qualifications – Bonus Points for Your Profile

• Experience in the transportation, logistics, or energy sector, particularly with EV charging or fleet management solutions.
• Background in data analytics or data engineering, with familiarity in data pipelines, ETL processes, and cloud platforms.
• Certifications in cloud technologies (AWS, Azure, GCP) or API management.
• Previous experience leading customer workshops, training sessions, or technical enablement programs.
• Fluency in multiple languages is a plus for global account management.

Skills & Competencies – The DNA of a Successful Technical Customer Success Manager

• Strategic Thinking & Business Acumen
• Technical Troubleshooting & Systems Integration
• Relationship Building & Stakeholder Management
• Project Management & Prioritization
• Data‑Driven Decision Making
• Effective Communication & Storytelling
• Adaptability & Continuous Learning
• Leadership & Mentoring

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Enterprise SaaS & API Integration Champion, you will:

• Advance to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and roadmap.
• Participate in executive‑level customer engagements, gaining exposure to C‑suite decision makers.
• Access internal training programs, certifications, and industry conferences.
• Mentor junior team members, building a high‑performing customer success culture.

Work Environment & Culture – A Remote‑First, Transparent, and Collaborative Community

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Monthly town‑hall meetings with leadership.
• Access to a digital knowledge hub and community forums.
• Regular hackathons and innovation challenges.

Compensation & Benefits – A Comprehensive Package That Rewards Your Impact

Base salary range: $112,300 – $143,600 per annum, commensurate with experience and qualifications. In addition to competitive base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in brighthush’s growth.
• Comprehensive health, dental, vision, and life insurance plans.
• Flexible paid time off, paid holidays, and paid parental leave.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including mental health resources and fitness stipends.
• Employee referral bonuses and recognition programs.

How to Apply – Take the Next Step in Your Career Journey

If you’re ready to elevate your career and help enterprise customers unlock the full potential of brighthush’s platform, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the process.

Apply to brighthush

Join the brighthush Team – Build the Future of Enterprise SaaS Together

At brighthush, we’re not just building technology; we’re building a community of innovators who are passionate about creating lasting impact. If you’re driven by customer success, thrive in a fast‑paced environment, and want to shape the future of enterprise SaaS, we invite you to apply today. Together, we’ll power the way the world moves forward.