Senior Enterprise Treasury & Cash Management Customer Success Lead – Global Growth Champion, Adoption & Customer Excellence Strategist – brighthush

About brighthush

In today’s hyper‑connected financial ecosystem, the speed, security, and clarity with which a company moves capital can be the difference between seizing a market opportunity and watching it slip away. brighthush is not just a platform; it is a catalyst that redefines how enterprises orchestrate liquidity, investments, and payments in real time. By blending programmable liquidity, stable‑coin technology, and AI‑driven workflow automation, we deliver a single, intuitive interface that replaces legacy bank portals and cumbersome treasury management systems (TMS). Our solution empowers CFOs, controllers, and finance teams to make data‑rich decisions in milliseconds, unlocking speed, security, and transparency at scale.

Founded by a seasoned Controller‑CFO and built by engineers who have worked at the world’s leading banks, brighthush has rapidly become the go‑to partner for mid‑market and enterprise organizations that demand agility and insight. Our platform is already adopted by companies that need to navigate complex cash flows, regulatory requirements, and global market dynamics with confidence. Backed by a syndicate of banks and fintech innovators, we share a vision for the future of corporate finance—one where cash is a strategic asset, not a bottleneck.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity, mission‑driven team that is reshaping how corporations manage cash. We value curiosity, collaboration, and a relentless focus on customer success. As a Senior Enterprise Treasury & Cash Management Customer Success Lead, you will own the entire customer journey—from onboarding to renewal—while working closely with product, engineering, sales, and operations to unlock value and drive growth.

What sets us apart:

• Impact‑oriented culture – Your work directly influences the success of our clients and the evolution of our platform.
• Innovation at scale – You’ll collaborate with world‑class engineers to shape the next generation of treasury technology.
• Career acceleration – We invest heavily in professional development, mentorship, and cross‑functional exposure.
• Inclusive environment – Diversity of thought, background, and experience is celebrated and nurtured.

Key Responsibilities

As the primary advocate for our enterprise customers, you will:

• Own the end‑to‑end customer relationship for a defined book of business, ensuring seamless onboarding, adoption, and renewal.
• Collaborate cross‑functionally with CS, Sales, Operations, Product, Engineering, and brighthush leadership to identify and realize revenue opportunities.
• Engage daily with customers, monitoring performance metrics and leveraging data platforms (brighthush analytics) to drive proactive engagement.
• Lead structured engagements—cadence calls, quarterly business reviews (QBRs), and executive briefings—complete with clear agendas, outcomes, and follow‑through.
• Deliver on commitments and timelines for both customer‑facing and internal workstreams.
• Deeply understand brighthush’s platform and translate its features into tangible business value for each customer.
• Act as a trusted advisor on best practices for cash management, reporting, and forecasting.
• Build and nurture relationships within each customer organization, working with stakeholders across finance, IT, and operations.
• Identify and mitigate risk by proactively flagging potential churn and collaborating with internal teams to develop retention plans.
• Champion mutual accountability between brighthush and its customers, driving continuous improvement in product, service models, and delivery.

What Success Looks Like

We measure success through a blend of quantitative and qualitative metrics:

• Consistently meet or exceed renewal and expansion targets for your book of business.
• Maintain high customer satisfaction scores (CSAT) and Net Promoter Score (NPS).
• Drive adoption of new platform features, evidenced by usage analytics and customer feedback.
• Proactively identify risks and implement churn‑mitigation plans that reduce attrition.
• Deliver compelling, data‑rich executive briefings that reinforce the strategic value of brighthush.

Essential Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS.
• Proven ability to manage multiple customers across various verticals while maintaining meticulous attention to detail.
• Track record of driving customer outcomes and owning renewal or expansion conversations.
• Exceptional communication skills and the ability to build positive relationships with senior executives and C‑suite leaders.
• Strong technical aptitude—becoming a product expert on brighthush’s platform is essential.
• Accountability, organizational excellence, and a proactive mindset.
• Educational or professional background in treasury, accounting, or finance.

Preferred Qualifications

• Experience working with cash management, treasury management systems (TMS), or accounting systems.
• Familiarity with sales and customer success tools such as brighthush CRM, project management, and analytics platforms.
• Experience in a fast‑moving fintech or financial technology environment.
• Knowledge of AI‑driven workflow automation and stable‑coin technology.

Skills & Competencies

• Strategic thinking and analytical problem‑solving.
• Excellent written and verbal communication.
• Strong stakeholder management and influence skills.
• Data‑driven decision making and comfort with analytics tools.
• Project management and execution excellence.
• Adaptability and resilience in a rapidly evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Enterprise Treasury & Cash Management Customer Success Lead, you will:

• Progress to a Director of Customer Success role, overseeing a broader portfolio and shaping strategy.
• Transition into product management or strategy, leveraging your deep customer insights.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Participate in leadership development programs, mentorship, and industry conferences.
• Access continuous learning resources—online courses, certifications, and internal knowledge bases.

Work Environment & Company Culture

Our culture is built on:

• Transparency – Open communication channels at all levels.
• Collaboration – Cross‑functional teams that break down silos.
• Innovation – A safe space to experiment, fail fast, and iterate.
• Work‑Life Balance – Flexible work arrangements, generous PTO, and wellness programs.
• Diversity & Inclusion – A community where every voice is heard and valued.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible work schedules.
• Professional development stipend and conference travel support.
• Wellness initiatives, including gym memberships, mental health resources, and on‑site fitness classes.

How to Apply

If you are passionate about transforming corporate treasury, thrive in a fast‑paced environment, and want to make a tangible impact on our customers’ success, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role.

Ready to join the brighthush team? and help us redefine the future of cash management.