Senior Executive Assistant & Calendar Maestro – Global High‑Profile Event Coordinator & Executive Support Specialist for VP of Customer Experience – Remote Full‑Time Leadership Role at brighthush

About brighthush – Pioneering the Future of Customer Experience

At brighthush, we don’t just build software; we craft transformative customer journeys that blend cloud scalability, artificial intelligence, and enterprise‑grade security into a single, seamless platform. Our mission is simple yet ambitious: empower businesses worldwide to create resilient, customer‑centric ecosystems that delight, retain, and grow. Whether you’re a seasoned professional or an emerging talent, brighthush offers a culture where curiosity, collaboration, and impact converge to shape the next generation of customer engagement.

Why brighthush is the Place to Accelerate Your Career

Joining brighthush means stepping into a mission‑driven environment that rewards initiative, innovation, and measurable impact. We invest heavily in our people through:

• Continuous Learning: Bite‑size micro‑learning modules, executive development programs, and access to industry‑leading courses keep you ahead of the curve.
• Mentorship: Pairing with senior leaders across product, engineering, and customer success accelerates your career trajectory.
• Clear Career Tracks: Structured pathways reward initiative, impact, and innovation, ensuring your growth aligns with brighthush’s strategic goals.
• Diversity, Equity & Inclusion: A culture that celebrates authenticity and encourages every team member to bring their whole self to work.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on mental and physical well‑being keep you energized.

Our remote‑first model means you can work from anywhere while staying connected through a suite of digital collaboration tools, quarterly virtual town halls, and occasional in‑person retreats that reinforce our shared purpose.

Position Overview

We are seeking a highly organized, proactive, and forward‑thinking Senior Executive Assistant to support the Vice President of Customer Experience. In this pivotal role, you will be the linchpin that ensures the VP’s time is maximized, engagements are flawlessly executed, and strategic initiatives receive the attention they deserve. Your ability to anticipate needs, manage complex calendars, and coordinate high‑profile events will directly influence the success of our customer‑experience strategy.

Key Attributes for Success

• Exceptional organizational acumen and a knack for prioritizing competing demands.
• Strategic thinking that aligns the VP’s schedule with broader business objectives.
• Strong communication skills—both written and verbal—across all stakeholder levels.
• Proficiency with brighthush Office Suite, brighthush Workspace, and a variety of travel and expense platforms.
• Discretion and professionalism when handling confidential information.

This is a fully remote, full‑time position. Candidates who can work during Central or Eastern Standard Time hours are preferred, but we welcome applicants from any time zone who can demonstrate flexibility and reliability.

Key Responsibilities

• Calendar & Prioritization: Own the VP’s calendar, triage meetings, and determine optimal scheduling to align with business priorities. Use data‑driven insights to forecast and mitigate scheduling conflicts.
• Event & Speaking Engagement Coordination: Manage a dynamic list of speaking opportunities, collaborate with communications to craft content, and ensure the VP is fully prepared for each appearance. Coordinate logistics, travel, and media kits.
• Meeting Planning & Logistics: Design agendas, secure venues (virtual or in‑person), set up technology, and produce briefing documents and post‑meeting action items. Serve as the primary point of contact for all meeting participants.
• Travel & Expense Management: Arrange complex domestic and international itineraries, negotiate best rates, and handle expense reporting with precision. Maintain a deep understanding of travel policies and compliance requirements.
• Correspondence & Approvals: Serve as the VP’s proxy for routine approvals, draft communications, and resolve issues within policy guidelines. Ensure all correspondence reflects the brand voice and tone.
• Special Projects & Analysis: Conduct research, compile data, and produce reports that inform executive decision‑making. Own project timelines and deliverables for cross‑functional initiatives.
• Large Corporate Events: Prepare itineraries, brief the VP, and accompany them to high‑profile events such as GSX, industry conferences, and partner summits. Manage on‑site logistics and post‑event debriefs.
• Confidentiality & Discretion: Handle sensitive information with the utmost integrity and professionalism. Maintain strict adherence to data‑privacy policies.
• Process Improvement: Identify opportunities to streamline administrative workflows, implement new tools, and reduce friction in the VP’s day‑to‑day operations.
• Stakeholder Management: Build strong relationships with internal teams (Marketing, Product, Engineering, Finance) and external partners (vendors, media, event organizers).

Essential Qualifications

• Minimum 4 years of executive‑level administrative experience, with at least 2 years supporting a director or higher.
• Expert proficiency in brighthush Office Suite (Outlook, Word, Excel, PowerPoint) and Windows desktop environments.
• Demonstrated ability to manage complex calendars, coordinate multi‑location meetings, and arrange global travel.
• Exceptional verbal and written communication skills, capable of engaging stakeholders at all levels.
• Strong analytical mindset, with a track record of producing clear, actionable reports.
• High attention to detail, organizational excellence, and the ability to maintain confidentiality.

Preferred Qualifications

• Experience in a high‑growth SaaS or technology company, preferably within customer experience or product management.
• Proficiency with project management tools such as Asana, Trello, or Monday.com.
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive information.
• Fluency in a second language, especially Spanish or Mandarin, to support global engagements.
• Previous experience coordinating large‑scale virtual events or webinars for executive audiences.

Skills & Competencies

• Advanced calendar management and scheduling optimization.
• Exceptional written and verbal communication, with a polished brand voice.
• Strong analytical and problem‑solving abilities.
• High emotional intelligence and stakeholder‑centric mindset.
• Tech‑savvy with a knack for learning new tools quickly.
• Resilience under pressure and ability to adapt to shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Executive Assistant, you will have the opportunity to:

• Lead cross‑functional projects that influence product strategy and customer success.
• Transition into roles such as Director of Executive Support, Program Manager, or Customer Experience Lead.
• Participate in leadership development programs that cover strategic planning, negotiation, and influence.
• Attend industry conferences, both virtually and in‑person, to build a robust professional network.
• Receive mentorship from senior leaders across product, engineering, and finance.
• Contribute to the creation of internal knowledge bases, ensuring best practices are captured and shared.
• Take ownership of process improvement initiatives that directly impact executive productivity.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model is supported by:

• Daily stand‑ups and weekly check‑ins to keep teams aligned.
• Quarterly virtual town halls where executives share updates and celebrate wins.
• Annual in‑person retreats that foster team bonding and strategic planning.
• A digital “watercooler” channel for informal chats and knowledge sharing.
• Access to a curated library of books, podcasts, and webinars to fuel personal growth.
• Regular hackathon‑style sessions where employees can pitch and prototype new ideas.
• Inclusive decision‑making processes that value input from all levels.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and industry benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to support long‑term financial planning.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and the ability to work from any location.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Equity options for eligible employees, aligning personal success with company growth.

How to Apply

If you are a seasoned professional who thrives in a fast‑paced, high‑impact environment and is ready to support a visionary VP of Customer Experience, we want to hear from you. Please submit your resume and a cover letter that highlights your experience in strategic calendar management, event coordination, and executive support. Let us know why you are the perfect fit for brighthush and how you can contribute to our mission of redefining customer experience.

Join brighthush Today

At brighthush, we believe that the right people, empowered with the right tools and culture, can transform the way businesses engage with their customers. If you are ready to take your executive support career to the next level, apply now and become part of a team that is shaping the future of technology and customer experience.