Senior Federal Customer Account Manager – Strategic Account Leadership & Revenue Stewardship for Public Sector Partnerships
About brighthush
brighthush is a global leader in delivering mission‑critical bandwidth and digital infrastructure solutions that empower the world’s most influential organizations. With a sprawling 141,000‑mile network that spans North America and Europe, brighthush connects thousands of buildings, data centers, and enterprise campuses through a mix of dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Our portfolio serves a diverse set of industries—including wireless and wireline carriers, media, technology, content, finance, healthcare, and large enterprises—providing the reliable, high‑performance connectivity that fuels innovation and drives societal progress.
Why brighthush?
At brighthush, we believe that connectivity is the backbone of modern society. Our culture is built on a foundation of innovation, integrity, and impact. We empower our people to solve complex challenges, collaborate across disciplines, and deliver world‑class service to our customers. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible difference in the public sector, brighthush is the place for you.
Position Overview
We are seeking an experienced Senior Federal Customer Account Manager to lead the post‑implementation relationship for large, complex Public Sector Federal accounts. In this role, you will act as the strategic partner and revenue steward for U.S. Federal Civilian departments, institutions, and related public‑sector organizations. You will own renewals, retention, churn risk, expansion opportunities, and the full spectrum of customer requirements across brighthush’s services.
Key Responsibilities
- Build and nurture operational, commercial, and executive relationships with Federal customers and their account teams.
- Develop multi‑year account, renewal, and network plans that align with customer priorities, service needs, contract position, funding cycles, procurement timelines, competitive risk, and financial exposure.
- Own revenue protection, churn management, renewal execution, and expansion strategy for assigned accounts.
- Lead complex, multi‑service, multi‑location, or multi‑year renewals, RFP/RFQ responses, and executive business reviews.
- Craft and execute customer strategies that dovetail with agency missions, technology roadmaps, budgets, acquisition plans, and brighthush capabilities.
- Identify and advance growth opportunities in partnership with Sales by understanding customer infrastructure needs, funding availability, upcoming procurements, technology initiatives, and service expansion opportunities.
- Navigate and leverage Federal contract vehicles, cooperative purchasing programs, Federal consortiums, and other public‑sector procurement mechanisms to support renewals and growth.
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