Senior Finance Customer Support Analyst – Global Order‑to‑Cash Champion & Revenue Operations Specialist Driving FinTech Growth & Customer Success at brighthush
Welcome to brighthush – Where Finance Meets Innovation
At brighthush, we’re not just a fintech platform; we’re a movement that empowers businesses worldwide to master the art of revenue operations. With a presence in North America, Europe, Asia, and beyond, we help our clients transform complex invoicing, collections, and credit processes into streamlined, data‑driven workflows that accelerate cash flow and fuel sustainable growth. If you thrive on solving puzzles, delighting customers, and driving measurable impact, you’ll find a home here.
Why brighthush? A Culture Built on Purpose, Passion, and Progress
Our people are the heart of everything we do. We cultivate an environment where curiosity is rewarded, ideas are shared freely, and every voice matters. At brighthush, you’ll experience:
- Transparent leadership that invites open dialogue and real‑time feedback.
- A commitment to continuous learning through mentorship, workshops, and a curated library of courses.
- Flexibility that respects work‑life balance, whether you’re in the office, working remotely, or a hybrid model.
- Inclusive teams that celebrate diverse perspectives and drive innovation through collaboration.
- Regular hackathons, community service days, and annual retreats that strengthen bonds and spark fresh ideas.
Role Overview: Your Impact as a Senior Finance Customer Support Analyst
In this pivotal role, you will be the linchpin between our global customer base and the revenue accounting function. You’ll own the end‑to‑end order‑to‑cash journey, ensuring accuracy, speed, and exceptional service. Your day‑to‑day responsibilities will include:
- Global B2B Cash Collections & Order Management: Process, reconcile, and audit high‑volume transactions across multiple currencies and regions, maintaining 99.9% accuracy.
- Ticket Resolution & SLA Management: Serve as the subject‑matter expert for all collections‑related tickets, guaranteeing response and resolution times that exceed SLA targets.
- Dispute Escalation & Resolution: Identify complex disputes, collaborate with cross‑functional stakeholders, and close issues swiftly to protect cash flow.
- Process Improvement & Automation: Analyze workflows, recommend system enhancements, and lead automation initiatives that reduce manual effort and error rates.
- Ad‑hoc Projects & Cross‑Functional Initiatives: Drive system migrations, data quality audits, and new product rollouts that shape the future of our platform.
- Reporting & Analytics: Build and maintain dashboards, generate daily, weekly, and monthly reports on collections performance, aging, and key metrics for senior leadership.
- Stakeholder Collaboration: Partner with Sales, Customer Success, Product, and Engineering to surface recurring issues and elevate the overall customer experience.
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