Senior Founding Customer Success Lead – Driving Scalable Growth, Customer Delight, Strategic Partnerships, and Product Adoption for a Next‑Gen SaaS Platform at brighthush

About brighthush – Empowering Developers to Build the Future

brighthush is a developer‑first SaaS company that is redefining how engineering teams build, deploy, and scale software. Our platform unifies infrastructure, automation, and collaboration into a single, intuitive experience, allowing teams to focus on what they do best: creating great products. With a rapid growth trajectory and a mission to empower developers worldwide, brighthush is at the forefront of the next wave of cloud‑native technology.

Why This Role Matters – Your Opportunity to Shape the Customer Experience

As a founding member of the Customer Success organization, you will be the architect of every interaction that developers and product leaders have with brighthush. You will translate technical conversations into strategic growth opportunities, ensuring that each user feels empowered, supported, and delighted. Your work will directly influence revenue, product adoption, and the long‑term success of our platform.

Key Responsibilities – Your Impact, Your Canvas

• Build and nurture strategic relationships with developers, product leaders, and executive decision‑makers across our most valuable accounts, becoming the trusted advisor they rely on.
• Own the end‑to‑end renewal and expansion lifecycle – from renewal planning to close – ensuring a data‑driven, seamless process that minimizes churn and maximizes revenue.
• Identify and champion new use cases, integrations, and expansion opportunities that unlock additional value for customers and drive incremental revenue streams.
• Detect adoption gaps and churn risks early through proactive outreach, usage analytics, and customer health scoring.
• Collaborate with Engineering and Product to resolve technical blockers, translate customer feedback into roadmap priorities, and advocate for the customer voice.
• Develop scalable playbooks, outreach strategies, and onboarding frameworks that support a growing customer base, from first touch to upsell.
• Track, analyze, and report on customer health, retention, and growth metrics while establishing foundational customer success operations and reporting.
• Mentor and grow a high‑performing Customer Success team as we scale, hiring, training, and setting a culture of continuous improvement.

Essential Qualifications – What You Bring to the Table

• 5+ years of experience growing customer relationships within developer tools, infrastructure, or technical SaaS environments.
• Proven track record of owning renewals and account expansion with measurable results (e.g., NRR > 120%).
• Comfort discussing APIs, integrations, and technical use cases directly with software developers.
• Strong ability to build trust and credibility with both hands‑on technical users and executive buyers.
• Demonstrated ability to connect customer technical goals with product adoption and commercial opportunities.
• Excellent organizational skills and a proactive approach to managing time and priorities.
• Experience building and defining operational playbooks from the ground up.

Preferred Qualifications – The Extra Edge

• Background in a startup or high‑growth tech company, with a deep understanding of the challenges and opportunities in scaling customer success.
• Experience working closely with product and engineering teams to influence roadmap decisions.
• Strong analytical mindset with proficiency in data analysis tools (SQL, Looker, Tableau, etc.).
• Fluency in English; additional languages are a plus.

Skills & Competencies – The DNA of Success

• Customer‑centric mindset – always putting the customer’s success first.
• Technical fluency – comfortable with APIs, SDKs, and cloud infrastructure.
• Strategic thinking – turning customer insights into growth opportunities.
• Communication excellence – clear, concise, and persuasive in both written and verbal interactions.
• Problem‑solving agility – quickly diagnosing issues and collaborating across teams to resolve them.
• Data‑driven decision making – using metrics to inform strategy and measure success.

Career Growth & Learning Opportunities – Your Path to Impact

At brighthush, you’ll be part of a founding team that shapes the company’s trajectory. You’ll have the chance to:

• Lead the design and execution of the entire Customer Success organization, from hiring to process development.
• Influence product strategy by providing frontline insights that drive feature development.
• Mentor and grow a high‑performing team as you scale the function.
• Participate in cross‑functional initiatives, including marketing, sales, and engineering, to align on customer value.
• Attend industry conferences, workshops, and training programs to stay ahead of trends in SaaS and developer tools.
• Own a portfolio of high‑impact projects that directly influence revenue growth and customer satisfaction.

Work Environment & Culture at brighthush – Where Innovation Meets Inclusion

We’re a remote‑first company that values flexibility, autonomy, and collaboration. Our culture is built on:

• Transparency – open communication across all levels.
• Innovation – encouraging experimentation and learning from failure.
• Inclusivity – celebrating diverse perspectives and fostering belonging.
• Regular team rituals such as weekly all‑hands, hack days, and virtual coffee chats.
• Support for mental and physical well‑being through wellness programs, flexible schedules, and generous time‑off policies.
• Access to a global network of peers, mentors, and industry experts.

Compensation, Perks, and Benefits – Rewarding Your Impact

While specific figures may vary, we offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based equity that aligns your success with the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Professional development budget for courses, certifications, and conferences.
• Monthly wellness stipend and access to virtual fitness classes.
• Flexible work hours and a fully remote work setup.
• Access to cutting‑edge tools and technology to support your work.

Why Join brighthush? – Your Opportunity to Shape the Future

As a founding member of the Customer Success team, you’ll have an unprecedented opportunity to shape the customer experience from the ground up. You’ll work alongside visionary founders, collaborate with world‑class engineers, and directly influence the product roadmap. Your work will have a tangible impact on the success of thousands of developers and product teams worldwide.

We’re looking for a proactive, customer‑obsessed leader who can thrive in a startup environment, drive measurable growth, and build processes that scale. If you’re ready to take ownership of customer success at brighthush and help us build a platform that developers love, we’d love to hear from you.

Ready to Make a Difference?

Apply now and become a key architect of brighthush’s future. Join us in building a platform that empowers the next generation of developers and product leaders.