Senior Founding Customer Training Manager – France – AI‑Powered Healthcare Enablement Architect & Clinical Adoption Champion Driving Digital Transformation – Lead Training Innovation & User Adoption at brighthush

About brighthush

brighthush is at the forefront of a healthcare revolution, seamlessly weaving artificial intelligence into the everyday tools that clinicians, nurses, and support staff rely on—Electronic Health Records, scheduling systems, secure messaging platforms, and beyond. By turning routine administrative tasks into intelligent, context‑aware workflows, we free frontline professionals from the tangle of paperwork, allowing them to focus on what matters most: patient care.

Since our inception, we have secured a $50 M Series A round led by our own venture arm, with backing from top‑tier venture capital. Today, brighthush powers over 2,000 facilities and 200,000 users worldwide, spanning hospitals, community health centers, and outpatient clinics. Our mission is simple yet profound: make every healthcare professional’s day more efficient, more focused, and more rewarding.

As we expand into new markets, we’re looking for passionate, results‑driven individuals who can help shape the future of healthcare technology. If you thrive in a fast‑moving, high‑impact environment and want to be part of a team that is redefining the way care is delivered, we want to hear from you.

The Opportunity

We are seeking a visionary Senior Founding Customer Training Manager for our French operations. In this inaugural role, you will be the architect and champion of the training experience for all new deployments across France. You will inherit a proven training methodology from our German market, adapt it to the unique regulatory and cultural landscape of French healthcare, and scale it to meet the needs of a growing customer base.

Working closely with Customer Success, Product, and the German training team, you will design and deliver engaging, effective learning experiences that accelerate adoption, drive user satisfaction, and ultimately help our clients achieve better care outcomes. Your influence will shape how clinicians interact with AI, how they perceive the technology, and how quickly they can realize its benefits.

Key Responsibilities

• Design & Deliver In‑Person Training: Lead dynamic, hands‑on training sessions for groups of 10‑15 caregivers, ensuring they feel confident using our AI companion in their daily workflow.
• Localise Training Materials: Adapt playbooks, slide decks, and e‑learning modules to French language, cultural nuances, and local regulations (GDPR, French healthcare standards).
• On‑Site Support & Go‑Live: Travel to customer sites 2‑3 weeks per month to provide on‑site training, troubleshoot issues, and support go‑live activities.
• Cross‑Functional Collaboration: Partner with Customer Success, Product, and the German training team to refine content, share best practices, and align training with product roadmaps.
• Measure & Report Effectiveness: Use adoption metrics, post‑training surveys, and usage data to assess training impact, identify gaps, and iterate on the program.
• Ensure Regulatory Compliance: Verify that all training content and delivery methods comply with French healthcare regulations, data protection laws, and internal quality standards.
• Develop Training Playbooks: Create reusable frameworks and templates that can be deployed across multiple sites, ensuring consistency and scalability.
• Mentor Emerging Trainers: Identify and nurture talent within the team, providing coaching and guidance to build a high‑performing training squad.
• Champion Continuous Improvement: Stay abreast of industry trends, emerging AI capabilities, and best‑practice training methodologies to keep brighthush at the cutting edge.
• Lead Knowledge Sharing Initiatives: Organise internal workshops, webinars, and knowledge‑exchange sessions to disseminate insights from the field to the broader organization.
• Support Product Feedback Loops: Capture frontline user insights during training and feed them back to Product and Engineering to influence future releases.
• Drive Community Building: Foster a community of practice among French customers, encouraging peer‑to‑peer learning and collaboration.

Essential Qualifications

• 3+ years of experience in training, onboarding, or customer enablement in a B2B environment, preferably within healthcare or another highly technical domain.
• Demonstrated ability to build a training program from the ground up, not just deliver existing content.
• Business‑level fluency in French (C2 or bilingual) with a deep understanding of regional dialects and cultural context.
• Proficiency in English to collaborate with the international team.
• Strong analytical mindset: use adoption metrics and feedback loops to continuously improve training effectiveness.
• Comfortable working with legacy Electronic Health Record (EHR) systems and limited IT infrastructure.
• Experience designing adult learning curricula, including blended learning, micro‑learning, and AI‑driven coaching.
• Excellent facilitation skills, able to engage audiences of varying technical proficiency.
• Project management experience, with a track record of delivering complex, cross‑functional initiatives on time and within budget.

Preferred Qualifications

• Experience working in the French healthcare sector, including familiarity with local regulations and standards.
• Background in instructional design or learning technology, with a portfolio of training materials.
• Experience with virtual training platforms and remote learning solutions.
• Previous exposure to AI or digital health products.
• Project management certification (PMP, PRINCE2, or equivalent) or proven track record managing complex, cross‑functional initiatives.
• Knowledge of data privacy laws (GDPR, French data protection regulations) and how they impact training delivery.
• Experience with learning management systems (LMS) and authoring tools such as Articulate, Captivate, or similar.

Core Skills & Competencies

• Exceptional communication and facilitation skills, able to engage audiences of varying technical proficiency.
• Strong organizational and project management abilities, with a knack for juggling multiple training cohorts and deadlines.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Customer‑centric mindset: always looking for ways to enhance the user experience.
• Data‑driven decision making: comfortable interpreting usage data, adoption rates, and survey results.
• Team player who thrives in a collaborative, cross‑functional setting.
• Proficiency with learning management systems (LMS), authoring tools, and analytics dashboards.
• Strategic thinking: able to align training initiatives with broader business goals and product roadmaps.
• Creative problem‑solving: find innovative ways to overcome training challenges and resource constraints.

Career Growth & Learning Opportunities

At brighthush, you’ll be part of the founding team for a high‑growth function. Your contributions will shape the future of our training program and directly influence the success of our customers. As the program matures, you’ll have the opportunity to:

• Lead a growing team of trainers and enablement specialists.
• Drive the development of new learning products, such as micro‑learning modules and AI‑powered coaching tools.
• Influence product strategy by providing frontline insights from training sessions.
• Participate in industry conferences, webinars, and thought‑leadership initiatives.
• Earn virtual stock options that align your success with the company’s growth.
• Access a dedicated learning budget for courses, certifications, and conferences.
• Mentor junior team members and foster a culture of continuous improvement.
• Take on leadership roles in cross‑functional projects, expanding your impact beyond training.

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation. At brighthush, you’ll experience:

• Flexible Working Hours: We trust you to manage your time effectively, whether you’re in the office, at a client site, or working remotely.
• Remote‑First, Yet Connected: While you’ll be based in France, you’ll have the freedom to work from anywhere in the country, with occasional travel to client sites.
• Collaborative Spirit: Regular team huddles, cross‑functional workshops, and an open feedback culture keep everyone aligned and engaged.
• Learning‑First Mindset: We invest in continuous learning through courses, certifications, and internal knowledge sharing.
• Impact‑Driven Mission: Your work will directly reduce the administrative burden on healthcare professionals, improving patient care.
• Diverse & Inclusive Team: We celebrate differences and encourage every voice to be heard.
• Innovation Labs: Dedicated time and resources for experimentation, allowing you to prototype new training approaches.
• Community Engagement: Opportunities to participate in local health tech meetups, hackathons, and volunteer initiatives.

Compensation & Benefits

While specific figures are tailored to experience and role, we offer a competitive salary package that reflects the high impact of this position. In addition, you’ll enjoy:

• 25 days of paid vacation per year, plus all French public holidays.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off and flexible work arrangements.
• Virtual stock options to share in the company’s long‑term success.
• Professional development budget for courses, certifications, and conferences.
• Access to cutting‑edge AI tools and a collaborative, supportive team environment.
• Employee wellness programs, including mental health resources and fitness stipends.
• Regular team‑building events and community outreach initiatives.
• Comprehensive onboarding program to ensure a smooth transition into your role.

How to Apply

If you’re ready to shape the future of healthcare training, help frontline workers reclaim their time, and grow with a high‑growth AI company, we’d love to hear from you. Please submit your résumé and a brief cover letter explaining why you’re the perfect fit for this role.

For any questions, feel free to reach out to our Head of Training & Onboarding, Brian Gallagher, at [email protected].

Closing Statement

At brighthush, we’re not just building technology; we’re building a better future for healthcare professionals and the patients they serve. If you’re passionate about learning, technology, and making a tangible difference, join us as we expand into France and beyond. Your expertise will help us empower caregivers, streamline workflows, and ultimately improve the quality of care.

We look forward to welcoming you to the brighthush family!