Senior French Customer Support Specialist – Remote, Global Digital Community & Safety Champion – Empowering Safe Online Experiences at brighthush

About brighthush – Pioneering Digital Safety for a Connected World

brighthush is a trailblazer in the digital safety arena, dedicated to building a safer, more inclusive online ecosystem for millions of users worldwide. Our mission is simple yet profound: empower every individual to connect, share, and grow without fear. By combining cutting‑edge technology with a culture rooted in empathy, curiosity, and continuous learning, we create products that not only meet the needs of today’s digital communities but also anticipate the challenges of tomorrow.

As a global leader, brighthush thrives on collaboration across continents, bringing together diverse minds to solve complex problems. We believe that every voice matters, and we’re committed to fostering an environment where innovation, integrity, and impact go hand in hand. If you’re passionate about making a tangible difference while advancing your own career, brighthush offers the platform to turn that passion into reality.

Why This Role Is a Game‑Changer

In the fast‑evolving world of online interaction, the role of a Customer Support Specialist is more than just troubleshooting; it’s about safeguarding community well‑being. As a Senior French Customer Support Specialist, you will be the frontline guardian for our French‑speaking users, ensuring that every interaction reflects the highest standards of safety, respect, and empathy. Your work will directly influence product design, policy refinement, and the overall user experience, giving you a unique opportunity to shape the future of digital communication.

Key differentiators of this position:

• Remote Flexibility: Work from any location worldwide, with the autonomy to design a schedule that balances productivity and personal life.
• Relocation Support: For those ready to move, brighthush offers comprehensive assistance with paperwork, housing, and cultural integration.
• Global Collaboration: Join a vibrant, multicultural team of experts from every corner of the globe, sharing insights and best practices.
• Career Growth: Accelerate your professional journey through mentorship, targeted training, and clear advancement pathways.
• Impactful Work: Your daily actions protect millions of users and shape the digital experience for future generations.

Key Responsibilities

As a Senior French Customer Support Specialist, you will manage a broad spectrum of tasks that keep our community safe, engaged, and satisfied. Your day‑to‑day activities will include:

• Customer Advocacy: Deliver empathetic, culturally sensitive support to French‑speaking users, resolving issues ranging from account inquiries to content concerns.
• Policy Enforcement: Apply brighthush’s community standards and content moderation guidelines to maintain a safe environment for all users.
• Content Review: Examine user‑generated content for compliance, flag violations, and elevate complex cases to the appropriate teams.
• Trend Analysis: Identify emerging patterns in user behavior or content, collaborating with product and policy teams to propose improvements.
• Knowledge Sharing: Maintain and update internal knowledge bases, FAQs, and training materials to keep the team informed and aligned.
• Cross‑Functional Collaboration: Work closely with engineering, product, and legal departments to resolve high‑impact incidents and refine safety protocols.
• Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and user satisfaction scores.
• Continuous Learning: Stay current on industry trends, new technologies, and evolving community standards to bring fresh insights to the team.

Essential Qualifications

• Fluency in French (C1 level or higher) and strong written and verbal English skills.
• Excellent communication and problem‑solving abilities, with a proven track record of delivering high‑quality customer service.
• Strong cultural awareness and sensitivity, especially when interacting with users from diverse backgrounds.
• Experience in a customer support or moderation role (up to 1 year) is a plus, but not mandatory.
• Passion for creating a safer online environment and a genuine desire to help others.
• Ability to work independently, manage time effectively, and thrive in a fast‑paced, remote setting.

Preferred Qualifications

• Prior experience with content moderation, policy enforcement, or digital safety initiatives.
• Knowledge of brighthush’s product suite and community guidelines.
• Experience using ticketing systems, knowledge bases, and collaboration tools (e.g., Zendesk, Confluence).
• Background in data analysis or reporting, with proficiency in Excel or similar tools.
• Experience working in a multicultural or international team environment.

Skills & Competencies

• Empathy & Emotional Intelligence: Understand user frustrations and respond with genuine care.
• Analytical Thinking: Break down complex issues, identify root causes, and propose actionable solutions.
• Attention to Detail: Spot nuances in content and policy that others might miss.
• Adaptability: Adjust quickly to new policies, tools, and user needs.
• Collaboration: Work effectively with cross‑functional teams and share insights openly.
• Time Management: Prioritize tasks and meet deadlines in a remote, distributed environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with senior leaders.
• Regular training sessions on policy updates, product features, and industry best practices.
• Opportunities to transition into specialized roles such as Policy Analyst, Product Manager, or Community Lead.
• Conferences, webinars, and workshops that keep you at the forefront of digital safety and customer experience.
• Internal mobility programs that allow you to explore different teams and functions within brighthush.

Work Environment & Company Culture

brighthush is built on a foundation of trust, respect, and innovation. Our culture is defined by:

• Inclusivity: We celebrate diversity and create an environment where every voice is heard.
• Transparency: Open communication channels keep everyone informed and aligned.
• Flexibility: We recognize that work‑life balance is essential for sustained performance.
• Collaboration: Cross‑functional teams work together to solve complex problems and deliver value.
• Continuous Improvement: Feedback loops and data‑driven decision making drive our success.

Compensation & Benefits

While the base salary for this role starts at €1,045 gross per month, you’ll also enjoy:

• Performance‑based bonuses up to €160 per month, rewarding exceptional service and impact.
• Health and wellness benefits, including medical coverage and mental health resources.
• Generous paid time off and flexible vacation policies to support your personal growth.
• Remote work stipend to help set up a productive home office.
• Professional development budget for courses, certifications, and conferences.
• Access to brighthush’s employee resource groups and community events.

How to Apply

If you’re ready to join a forward‑thinking team that values empathy, innovation, and impact, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Join brighthush Today

Become part of a global movement that’s redefining digital safety and customer experience. Your expertise, compassion, and curiosity will help shape the future of online communities. Apply now and start building a brighter, safer digital world—together.