Senior Front‑End Customer Experience Coordinator – Loyalty Program Champion & Team Leadership Specialist – Elevate Shopper Journeys, Drive Sales Growth, and Lead Retail Innovation at brighthush

About brighthush

brighthush is more than a retailer; it’s a global lifestyle movement that redefines how consumers discover, shop, and connect with premium brands at a fraction of the cost. With a presence in over 30 countries, we have built a vibrant network of in‑store hubs that blend curated selections, personalized service, and a sense of belonging. Our mission is simple yet powerful: to bring high‑quality merchandise—ranging from apparel and accessories to home goods—into the hands of shoppers who value style, value, and an unforgettable experience.

Innovation is the heartbeat of brighthush. We invest heavily in cutting‑edge technology, data analytics, and experiential design to anticipate market trends and exceed shopper expectations. From AI‑driven inventory forecasting to immersive in‑store displays, every initiative is driven by a relentless focus on customer delight. Collaboration flows seamlessly across all levels, from front‑line associates to corporate strategists, ensuring that ideas are heard, refined, and implemented. Our culture is built on integrity, inclusivity, and a shared commitment to customer satisfaction, empowering every team member to shape the future of retail.

Why brighthush is a Great Place to Work

At brighthush, we believe that the best retail experiences start with the best people. Our employees are the heart of our brand, and we invest in their growth, well‑being, and success. We celebrate diversity, foster a culture of continuous learning, and reward innovation. Whether you’re a seasoned retail veteran or a fresh talent eager to make an impact, brighthush offers a dynamic environment where your ideas can shape the future of shopping.

Role Overview

As the Senior Front‑End Customer Experience Coordinator, you will be the linchpin of our in‑store operations. You will lead a dynamic team of associates, orchestrate seamless customer interactions, and champion our loyalty initiatives—all while driving sales and fostering a culture of excellence. This role is ideal for a customer‑centric professional who thrives in a fast‑paced environment, possesses strong leadership instincts, and is eager to elevate both the shopper experience and the performance of the front‑end team.

Why This Role Matters

The front‑end is the face of brighthush. Every interaction you facilitate shapes a shopper’s perception of our brand. By mastering the art of customer engagement, operational efficiency, and loyalty promotion, you become a catalyst for revenue growth, brand advocacy, and employee satisfaction. Your leadership will directly influence store performance metrics, employee morale, and the overall success of our retail ecosystem.

Key Responsibilities

• Team Leadership & Development: Inspire, coach, and develop a high‑performing front‑end team of 10–15 associates. Conduct regular one‑on‑one meetings, provide constructive feedback, and facilitate continuous learning through on‑the‑job training and formal development programs.
• Customer Service Excellence: Model exemplary service standards by engaging shoppers, resolving concerns swiftly, and ensuring every customer feels welcomed and valued. Lead by example and set the tone for a customer‑first culture.
• Operational Oversight: Allocate registers, manage POS coverage, schedule breaks, and maintain a clean, organized front‑end environment that reflects brighthush’s brand standards. Monitor daily cash handling procedures and ensure compliance with financial controls.
• Program Promotion: Drive enrollment in brighthush loyalty and credit programs. Equip associates with the knowledge and tools to highlight program benefits, upsell, and create memorable customer journeys that translate into repeat visits.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Conduct regular safety briefings, monitor compliance, and maintain a secure store environment for both customers and staff.
• Performance Metrics: Track and report on key performance indicators such as sales per associate, customer satisfaction scores, and shrink reduction targets. Use data insights to inform coaching and operational decisions.
• Communication & Collaboration: Partner with store management, merchandising, loss prevention, and corporate teams to align priorities, share progress, and address operational challenges.
• Continuous Improvement: Identify opportunities to enhance the customer experience, streamline processes, and implement best practices across the front‑end.
• Special Projects & Events: Lead seasonal initiatives, store events, and promotional campaigns as directed by leadership, ensuring flawless execution and maximum impact.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Deep understanding of merchandising techniques and visual presentation standards that elevate the shopper experience.
• Proven ability to multitask in a high‑volume, fast‑moving environment while maintaining composure.
• Excellent verbal and written communication skills, coupled with meticulous attention to detail.
• Proficiency in POS systems and basic data entry; familiarity with loyalty program platforms is a plus.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s core values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑traffic retail setting with a proven track record of meeting or exceeding sales targets.
• Knowledge of labor regulations and experience ensuring compliance in a retail environment.
• Background in training development, with the ability to create engaging learning materials for associates.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior exposure to brighthush’s loyalty programs and promotional strategies.

Skills & Competencies

• Leadership & Coaching: Inspire, motivate, and develop a team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Analytical Thinking: Strong problem‑solving skills and the capacity to interpret sales data to drive decisions.
• Adaptability: Comfortable navigating change, handling unexpected situations, and maintaining composure under pressure.
• Collaboration: Skilled at working cross‑functionally with merchandising, loss prevention, and corporate teams.
• Time Management: Efficiently prioritizes tasks, manages multiple responsibilities, and meets deadlines.
• Technology Savvy: Comfortable using retail software, Microsoft Office Suite, and basic data analysis tools.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater leadership responsibilities. As a Customer Experience Coordinator, you will have access to a wealth of growth opportunities, including:

• Structured leadership development programs covering advanced retail operations, people management, and strategic planning.
• Mentorship from senior leaders who share insights and guide your career trajectory.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Clear pathways to transition into store management, regional operations, or corporate roles within brighthush.
• Continuous learning resources, such as online courses, workshops, and certifications in retail management and customer experience.

Work Environment & Company Culture

brighthush offers a vibrant, inclusive workplace where diversity is celebrated and every voice is heard. Our culture is defined by:

• Collaboration: Team members across all levels collaborate to solve problems and innovate solutions.
• Recognition: We celebrate achievements through peer recognition programs, performance bonuses, and public acknowledgments.
• Community Engagement: Employees are encouraged to participate in local volunteer initiatives and community events.
• Well‑Being: We prioritize mental and physical health through wellness programs, flexible scheduling, and supportive resources.
• Transparency: Open communication channels ensure that employees are informed about company goals, challenges, and successes.

Compensation & Benefits

The starting hourly rate for this position ranges from $15.50 to $16.00, with compensation influenced by experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for mental health support.
• Life and disability insurance.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Discounts on childcare, cell phone plans, and pet insurance.
• Scholarship programs and tuition reimbursement for continued education.
• Referral bonuses for bringing talented friends and family into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your career and make a lasting impact on customer experience? Submit your application through our online portal or click the link below to start your journey with brighthush today.

Apply to This Job

Join the brighthush Family

At brighthush, we believe that diversity, inclusion, and a shared commitment to excellence are the cornerstones of our success. We welcome applicants from all backgrounds and are dedicated to providing reasonable accommodations for qualified individuals with disabilities. Whether you are a seasoned retail professional or an aspiring leader, brighthush offers a dynamic environment where your talents can thrive, your ideas can shape the future, and your career can reach new heights. Take the next step—apply today and become a pivotal part of the brighthush story.