Senior Front‑End Customer Experience Coordinator – Loyalty Program Champion, Team Leadership Specialist & Retail Excellence Advocate at brighthush

Welcome to brighthush – Where Value Meets Experience

At brighthush, we’re not just a retailer; we’re a movement that redefines how people shop for style and savings. With a global footprint that spans flagship stores, high‑speed distribution centers, and a cutting‑edge e‑commerce platform, we bring the thrill of discovery to every customer. Our mission is simple: deliver unbeatable value while crafting unforgettable moments that keep shoppers coming back. If you’re passionate about creating seamless, customer‑centric experiences and thrive in a fast‑paced, innovation‑driven environment, brighthush is the place to grow, lead, and make an impact.

Why brighthush is the Ideal Place to Accelerate Your Career

As a Fortune 100 leader in the off‑price retail sector, brighthush offers a culture that blends collaboration, integrity, and continuous learning. Whether you’re stationed in a bustling store, a high‑speed distribution hub, or a forward‑thinking corporate office, you’ll find:

• Clear Career Pathways: Structured programs that move you from front‑end roles to store management, regional operations, and corporate leadership.
• Competitive Compensation: Market‑aligned pay, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture: A workplace that celebrates diversity, encourages authentic voices, and supports work‑life balance.
• Innovation at Scale: Opportunities to influence retail strategy, technology adoption, and customer engagement across a global network.

Role Overview – The Pulse of Every Customer’s First Impression

As the Senior Front‑End Customer Experience Coordinator, you’ll be the linchpin that transforms a casual shopper into a loyal advocate. Your responsibilities blend people‑management, operational oversight, and strategic thinking to create a seamless, customer‑centric environment that drives repeat business and brand advocacy. You’ll lead a high‑performing team, champion loyalty initiatives, and ensure every customer walks out with a smile.

Key Responsibilities – What You’ll Do Every Day

• Customer Experience Leadership: Guide a front‑end team to deliver prompt, courteous service while actively promoting brighthush’s loyalty programs.
• Role Modeling Excellence: Engage with customers, maintain a pristine store environment, and embody brighthush’s core values of honesty, integrity, and service.
• Training & Mentorship: Design and deliver engaging training modules that empower associates to personalize interactions, upsell loyalty benefits, and adhere to front‑end best practices.
• Operational Oversight: Allocate registers, support POS coverage, coordinate breaks, and manage staffing to meet daily operational demands.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for loyalty reinforcement.
• Performance Management: Communicate priorities clearly, provide constructive feedback, and recognize achievements to cultivate a high‑performance team.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols while actively participating in shrink‑reduction initiatives.
• Collaboration with Management: Partner with store leadership to identify training needs, set performance goals, and drive continuous improvement.
• Data‑Driven Insights: Analyze sales and customer feedback to identify trends, recommend process improvements, and support strategic decision‑making.
• Additional Duties: Execute any other responsibilities assigned to support store success and customer satisfaction.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Flexibility to work a variety of shifts, including nights and weekends.
• Track record of training and developing team members.
• Commitment to upholding brighthush’s standards of customer service, safety, and compliance.

Preferred Qualifications – What Gives You an Edge

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of POS systems and basic data analysis to drive sales insights.
• Leadership training or certification in retail management.
• Proficiency in multiple languages to serve a diverse customer base.
• Background in inventory management and loss prevention.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership Presence: Ability to inspire, coach, and motivate a team while maintaining a positive work environment.
• Analytical Thinking: Use data and customer feedback to identify trends, set goals, and refine strategies.
• Adaptability: Thrive in a dynamic setting, quickly adjusting to changing priorities and unexpected situations.
• Collaboration: Work effectively with peers, supervisors, and cross‑functional teams to achieve shared objectives.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we believe in nurturing talent from within. As a Senior Front‑End Customer Experience Coordinator, you’ll have access to a suite of development programs designed to accelerate your career trajectory:

• Leadership Academy: A structured curriculum that builds managerial skills and prepares you for higher roles.
• Mentorship Programs: Pairing you with seasoned leaders who provide guidance and career advice.
• Cross‑Functional Projects: Opportunities to collaborate with merchandising, marketing, and e‑commerce teams.
• Continuous Learning: Access to online courses, workshops, and certifications in retail management, customer service, and data analytics.
• Performance‑Based Advancement: Transparent promotion pipeline that rewards initiative, results, and alignment with brighthush values.

Many senior leaders at brighthush began their journey in front‑end roles, and your performance, initiative, and commitment to our values will open doors to store management, regional operations, and corporate leadership positions.

Work Environment & Company Culture – Where Innovation Meets Community

brighthush’s culture is defined by collaboration, respect, and a shared passion for customer delight. We celebrate diversity and encourage every team member to bring their authentic self to work. Our stores are vibrant, energetic spaces where creativity meets efficiency. We provide a supportive environment that values work‑life balance, offers flexible scheduling, and promotes open communication across all levels.

Compensation, Perks, and Benefits – Your Total Rewards Package

While the starting hourly rate for this role is $17.90–$18.40, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive base salary, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Life and disability insurance options.
• Auto and home insurance discounts through our partner credit union.
• Flexible spending accounts (HSA, FSA) and a wellness stipend.
• Employee referral bonuses and recognition programs.

Location & Schedule – Where You’ll Make an Impact

5895 Lincoln Avenue, Buena Park, CA – a vibrant retail hub that serves a diverse community. The role requires a flexible schedule, including nights, weekends, and occasional holidays, to meet the needs of our customers and store operations.

How to Apply – Take the Next Step in Your Career

Ready to elevate your career and make a real difference in the lives of our customers? Submit your application through our career portal or click the link below to explore this opportunity and join the brighthush family.

Apply to this Job

Our Commitment to Diversity & Inclusion – A Culture of Belonging

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Next Steps – Join the brighthush Journey

Thank you for considering a career with brighthush. We look forward to reviewing your application and exploring how your talents can help us continue to deliver outstanding customer experiences worldwide.