Senior Front‑End Customer Experience Lead & Loyalty Program Champion – Elevating Store Operations, Amplifying Customer Delight, and Driving Retail Innovation at brighthush

About brighthush – A Sustainable Fashion Trailblazer

brighthush is more than a retailer; it is a movement that blends high‑fashion aesthetics with an unwavering commitment to sustainability. From ethically sourced fabrics to circular fashion initiatives, every product tells a story of responsible craftsmanship. Our flagship stores serve as vibrant community hubs where shoppers experience curated designer collections, home décor, and accessories—all priced to empower a beautiful, conscious lifestyle. By marrying cutting‑edge technology with a human‑centered approach, brighthush is redefining what it means to shop with purpose.

Why brighthush is the Future of Retail

In an era where consumers demand transparency, brighthush leads with data‑driven insights, AI‑powered inventory management, and immersive in‑store experiences. Our culture is built on three core pillars: innovation, inclusion, and impact. We empower employees to experiment, learn, and grow—whether that means piloting a new point‑of‑sale feature, spearheading a sustainability initiative, or shaping the next generation of retail talent. Join a company that is not only keeping pace with industry trends but setting them.

Role Overview: Your Impact as a Senior Front‑End Customer Experience Lead

As the heartbeat of our store’s daily operations, you will lead a team of Associates to deliver seamless, personalized customer interactions that reflect brighthush’s high standards. Your role blends people management, operational excellence, and strategic execution of loyalty programs—all while fostering a culture of continuous improvement. You will collaborate closely with store leadership, merchandising, and corporate teams to translate brand strategy into tangible customer experiences, turning casual visits into memorable moments that drive repeat business and brand advocacy.

Key Responsibilities

• Team Leadership & Development – Oversee daily operations of front‑end Associates, assign registers, schedule breaks, and ensure coverage during peak periods. Mentor and coach team members to exceed performance metrics.
• Customer Service Excellence – Model courteous, proactive service; engage with shoppers, address concerns, and resolve issues swiftly to maintain a positive experience.
• Loyalty Program Champion – Promote brighthush’s loyalty and credit programs, guiding Associates on enrollment, benefits, and upselling opportunities. Drive enrollment metrics and analyze program ROI.
• Store Presentation & Safety – Maintain a clean, organized, and safe environment; enforce visual merchandising standards and safety protocols.
• Performance Management – Conduct regular coaching sessions, provide constructive feedback, and recognize outstanding performance through awards and incentives.
• Operational Compliance – Ensure adherence to labor laws, company policies, and POS procedures; coordinate with management on staffing and inventory needs.
• Shrink & Loss Prevention – Participate in shrink reduction initiatives, monitor loss prevention metrics, and implement corrective actions.
• Continuous Improvement – Collaborate with store leadership to refine processes, enhance customer touchpoints, and drive operational efficiencies.
• Reporting & Analytics – Prepare and present performance reports to senior management, highlighting trends, challenges, and opportunities.
• Technology Integration – Work with IT and analytics teams to troubleshoot POS issues, implement new features, and ensure data integrity.
• Community Engagement – Represent brighthush at local events, partner with community organizations, and promote brand initiatives that resonate with our customer base.

Essential Qualifications

• Minimum 1 year of retail experience in a fast‑paced environment.
• At least 6 months of supervisory or leadership experience (e.g., team lead, shift supervisor).
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to multi‑task and adapt to changing priorities.
• Proficiency with POS systems and basic data entry.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.
• Strong customer‑centric mindset with a passion for creating memorable shopping experiences.
• Proactive problem‑solving skills and a data‑driven approach to decision making.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty.
• Background in loss prevention or shrink management.
• Knowledge of labor regulations and compliance standards.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Previous experience with store analytics tools (e.g., sales dashboards).
• Experience with CRM platforms and loyalty program management.
• Understanding of sustainability practices within retail operations.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Data Analysis & Reporting
• Adaptability & Resilience
• Conflict Resolution & Negotiation
• Technology Savvy (POS, CRM, Inventory Systems)
• Strategic Thinking & Execution
• Cross‑Functional Collaboration

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Front‑End Customer Experience Lead, you’ll have access to:

• Leadership Development Programs – Structured training modules, mentorship, and rotational assignments across departments.
• Cross‑Functional Projects – Collaborate with merchandising, supply chain, and marketing teams to drive store performance.
• Professional Certifications – Support for certifications in retail management, customer service, or loss prevention.
• Career Pathways – Potential progression to Store Manager, Regional Manager, or corporate roles in operations, strategy, or sustainability.
• Innovation Labs – Opportunities to pilot new technologies, test emerging retail concepts, and influence product development.
• Global Exposure – Work with international teams, attend global conferences, and contribute to worldwide initiatives.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they’re community hubs where creativity, teamwork, and customer delight converge. You’ll find:

• Inclusive Teams – Diverse backgrounds, shared values, and a collaborative spirit.
• Open Communication – Transparent dialogue between staff and leadership.
• Employee Recognition – Regular awards, shout‑outs, and performance bonuses.
• Wellness Initiatives – On‑site fitness classes, mindfulness sessions, and health resources.
• Sustainability Practices – Recycling programs, energy‑efficient lighting, and eco‑friendly packaging.
• Community Engagement – Volunteer days, local partnerships, and brand‑aligned social impact projects.
• Dynamic Workflows – Fast‑paced, customer‑centric environment that rewards agility and innovation.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your total compensation package includes:

• Competitive Base Pay – Market‑aligned wages and performance‑based incentives.
• Health & Wellness – Medical, dental, vision, and mental health coverage.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Holidays, vacation, sick leave, and parental leave.
• Employee Discounts – Significant savings on brighthush merchandise.
• Professional Development – Tuition reimbursement, training programs, and conference allowances.
• Additional Perks – Childcare support, pet insurance, legal assistance, and credit union access.
• Flexible Work Arrangements – Hybrid schedules and remote options where applicable.
• Wellness Programs – Gym memberships, wellness stipends, and health coaching.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Submit your application through the link below and join a team that values innovation, integrity, and inclusion.

Apply to this job

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush welcomes applicants of all backgrounds, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.