Senior Front‑End Customer Experience Leader & Loyalty Program Champion – Spearheading Retail Excellence, Customer Delight, and Sustainable Growth at brighthush

About brighthush

brighthush is more than a retailer; it’s a global lifestyle movement that redefines how people experience fashion, value, and sustainability. With flagship stores in the world’s most vibrant cities, a cutting‑edge e‑commerce platform, and a resilient distribution network, brighthush delivers an unrivaled shopping experience to millions of customers worldwide. Our mission is simple yet powerful: to make high‑quality fashion accessible without compromising on quality or environmental stewardship. At the heart of this mission lies a culture built on collaboration, integrity, and an unwavering focus on customer delight.

As we expand into new markets and deepen our digital footprint, we’re looking for passionate, customer‑centric professionals who want to shape the future of retail and leave a lasting impact on the lives of our shoppers. If you thrive in a fast‑paced environment, love turning data into action, and are eager to lead a high‑performing team, brighthush offers you the platform to grow, innovate, and make a difference.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, diverse team that values creativity, initiative, and continuous learning. We empower our employees with:

• Competitive hourly wages that reflect your experience and performance.
• A comprehensive benefits package that includes health, dental, vision, and wellness programs.
• Exclusive employee discounts, referral bonuses, and a supportive learning environment.
• Clear career pathways from associate to leadership roles, supported by mentorship and structured training.
• A culture that celebrates achievements, encourages innovation, and promotes work‑life balance.

Position Overview

As the Senior Front‑End Customer Experience Leader & Loyalty Program Champion at brighthush, you will be the face of our brand in the store. You’ll lead a dynamic team of Associates, ensuring every customer receives a seamless, personalized shopping journey. Your role blends people management, operational excellence, and strategic customer engagement to drive loyalty, sales, and store performance.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming, efficient, and engaging environment for shoppers, embodying brighthush’s commitment to service excellence.
• Team Management: Oversee a dynamic group of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor and coach front‑end staff on best practices, product knowledge, and loyalty program promotion.
• Operational Oversight: Maintain store cleanliness, visual merchandising standards, and compliance with safety protocols.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for loyalty and satisfaction.
• Performance Metrics: Monitor key performance indicators such as sales per square foot, average transaction value, and customer satisfaction scores.
• Collaboration with Management: Partner with store leadership to align training needs, staffing plans, and store objectives.
• Compliance & Policies: Enforce labor laws, company policies, and ethical standards across all front‑end operations.
• Program Promotion: Champion credit and loyalty programs, ensuring Associates effectively communicate benefits to shoppers.
• Shrink & Loss Prevention: Support initiatives to reduce shrinkage and protect inventory integrity.
• Safety & Security: Promote a safe environment for customers and staff, adhering to all safety guidelines.
• Continuous Improvement: Identify process gaps and recommend solutions to enhance operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and interpersonal skills, with a keen eye for detail.
• Ability to multitask, prioritize, and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to customer service excellence and team collaboration.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in loyalty program management or sales promotion.
• Knowledge of safety and loss prevention protocols.
• Leadership training or certification.
• Proficiency in multiple languages is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership & Coaching: Ability to inspire, develop, and motivate a diverse team.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Resolve issues swiftly while maintaining composure.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work effectively across departments and with senior leadership.
• Integrity & Ethics: Uphold company values and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Front‑End Customer Experience Leader, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory management, and e‑commerce.
• Mentorship from seasoned leaders who share insights and best practices.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Regular performance reviews that align your growth with brighthush’s strategic goals.

Work Environment & Culture

Our stores are more than just retail spaces; they’re hubs of community engagement and innovation. At brighthush, you’ll experience:

• A collaborative, inclusive culture that values diverse perspectives.
• Open communication channels, from daily huddles to town‑hall meetings.
• Employee resource groups that support professional development and personal well‑being.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Regular team‑building events, wellness programs, and recognition ceremonies.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50 (subject to experience and qualifications), you’ll also enjoy a host of benefits that support your health, finances, and future:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Employee assistance program (EAP) and wellness resources.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise and partner services.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Credit union membership and financial planning tools.
• Scholarship and adoption assistance programs.
• Short‑ and long‑term disability coverage.
• Paid parental leave and flexible work arrangements.

How to Apply

If you’re ready to elevate your career, lead a high‑performing team, and create unforgettable shopping moments, we want to hear from you. Submit your application through the link below and join the brighthush family where your passion meets purpose.

Apply to this job

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.