Senior Front‑End Customer Experience Leader & Loyalty Program Champion – Store Operations Specialist – Driving Retail Excellence, Customer Delight, and Store Performance at brighthush

About brighthush – A Global Retail Trailblazer

brighthush is more than a retailer; it is a worldwide movement that redefines the way people shop. With a presence in over 30 countries, we deliver high‑quality, trend‑setting apparel and accessories to millions of customers at prices that feel like a personal invitation. Our stores are vibrant community hubs where shoppers discover the latest fashion, seasonal favorites, and timeless classics while enjoying a welcoming, personalized environment.

Our mission is simple: create an unforgettable customer experience that turns first‑time shoppers into lifelong brand advocates. By blending innovation, customer focus, and a relentless commitment to rewarding hard work and creativity, we empower every team member to shape the customer journey, lead by example, and drive results that matter.

Why This Role Matters

In the fast‑paced world of off‑price retail, the front‑end experience is the first touchpoint that determines customer loyalty, repeat visits, and overall store performance. As a seasoned Customer Experience Leader, you will be the face of brighthush, ensuring that every shopper feels welcomed, valued, and empowered to make the best purchase decisions. Your leadership will influence not only day‑to‑day operations but also the long‑term success of the store and the satisfaction of the team you manage.

Key Responsibilities

• Front‑End Leadership: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and the promotion of loyalty programs.
• Customer Experience Champion: Lead by example by engaging with all customers, maintaining a clean and organized store environment, and modeling outstanding service standards.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized customer interactions, and loyalty program benefits. Mentor Associates to elevate their performance and confidence.
• Operational Excellence: Assign registers, support POS coverage, and coordinate breaks to maintain optimal staffing levels. Ensure Associates execute tasks in line with the store plan and prioritize effectively.
• Issue Resolution: Address customer concerns and issues promptly, turning potential complaints into positive experiences that reinforce brand loyalty.
• Communication & Collaboration: Communicate accurately and effectively with management and Associates, setting priorities, providing progress updates, and fostering a culture of open feedback.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety procedures. Promote a safe environment for both customers and staff.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support the store’s revenue goals.
• Store Performance: Partner with management on associate training needs, shrink reduction initiatives, and overall store performance metrics.
• Additional Duties: Perform any other tasks as assigned to support the store’s success and the brighthush mission.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and the ability to translate them into actionable front‑end strategies.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proficiency in using POS systems and basic data entry.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Commitment to upholding the highest standards of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail environment with a proven track record of improving customer satisfaction scores.
• Knowledge of loyalty program structures and the ability to drive enrollment and usage.
• Previous experience in training or coaching Associates, with measurable improvements in performance metrics.
• Understanding of labor laws, safety regulations, and compliance requirements in a retail setting.
• Proficiency in multiple languages, enhancing the ability to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, develop, and hold Associates accountable for high performance.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Data‑Driven Decision Making: Use of sales data, customer feedback, and performance metrics to guide actions.
• Adaptability: Flexibility to thrive in a dynamic retail environment with shifting priorities.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee has the potential to grow. As a seasoned Customer Experience Leader, you will have access to a range of development pathways:

• Leadership Development Programs: Structured training that prepares you for higher supervisory roles, including Store Manager or District Manager positions.
• Cross‑Functional Rotations: Opportunities to work in merchandising, inventory management, or corporate functions to broaden your skill set.
• Mentorship & Coaching: Pairing with senior leaders who provide guidance, feedback, and career advice.
• Continuous Learning: Access to online courses, workshops, and certifications in retail management, customer experience, and leadership.
• Performance Recognition: Regular recognition programs that reward outstanding contributions and encourage professional growth.

Work Environment & Company Culture

brighthush fosters a culture that values diversity, inclusion, and collaboration. Our employees enjoy:

• A supportive, open‑door environment where ideas are welcomed and feedback is constructive.
• Team‑building events, community service initiatives, and employee appreciation celebrations.
• Flexible work arrangements and a focus on work‑life balance.
• Access to internal communication platforms that keep everyone connected and informed.
• Recognition of achievements through awards, spot bonuses, and public acknowledgment.

Compensation, Perks & Benefits

We offer a competitive starting pay range of $13.75 to $14.25 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that may include:

• Health, dental, and vision insurance (including options for dependents).
• 401(k) retirement plan with company match.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Legal and pet insurance options.
• Employee assistance programs (EAP) and wellness resources.
• Scholarship and adoption assistance programs.
• Short‑term and long‑term disability coverage.
• Auto and home insurance discounts.
• Additional perks such as paid parental leave and a supportive work environment.

All benefits are subject to eligibility criteria and may change over time. For the most current information, please consult the brighthush benefits portal or contact your local HR representative.

Location & Contact Information

Store Address: 119 Rolling Hills Circle, Easley, SC, USA

To learn more about this opportunity or to discuss your fit with the brighthush team, please reach out to your brighthush representative. We are committed to an inclusive hiring process and welcome applicants from all backgrounds.

How to Apply

Ready to take the next step in your retail career? Click the link below to submit your application and join a company that values your talent, supports your growth, and celebrates your successes.

Apply to This Job

Our Commitment to Diversity and Inclusion

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Closing Statement

As a seasoned Customer Experience Leader at brighthush, you will be at the heart of our customer experience, leading a dedicated team, and driving the success of one of the world’s most dynamic retail brands. If you are passionate about service, eager to grow, and ready to make a tangible impact, we invite you to apply today and become part of the brighthush family.