Senior Front‑Line Customer Experience Coordinator – Loyalty Program Champion & Retail Journey Leader – Drive Shopper Satisfaction & Engagement at brighthush

About brighthush

In the ever‑evolving world of retail, brighthush stands out as a beacon of innovation, value, and unforgettable customer moments. As a Fortune 100 leader in the off‑price sector, we blend deep‑market expertise with a relentless focus on the shopper’s journey. From flagship stores that span the nation to state‑of‑the‑art distribution centers and a growing network of home‑office hubs, we create environments where customers feel seen, heard, and rewarded.

Our culture is built on diversity, collaboration, and continuous growth. Every team member is empowered to innovate, learn, and make a tangible impact on the lives of millions of shoppers worldwide. If you are passionate about elevating customer interactions, fostering loyalty, and leading by example, brighthush invites you to join our vibrant family.

Why This Role Matters

As the frontline of our in‑store experience, the Front‑Line Customer Experience Coordinator is the heartbeat that keeps our stores humming. You will not only manage day‑to‑day operations but also shape the emotional connection between shoppers and the brighthush brand. Your leadership will directly influence customer satisfaction scores, loyalty enrollment, and ultimately, the bottom line.

Key Responsibilities

• Lead Front‑Line Excellence: Supervise a high‑performing team of associates at the front of the store, ensuring prompt, courteous service and a seamless checkout experience.
• Champion Loyalty Programs: Promote and educate customers on brighthush’s loyalty initiatives, driving enrollment and repeat visits.
• Model Outstanding Service: Engage with every customer, demonstrating empathy, product knowledge, and a genuine desire to help.
• Maintain Store Standards: Keep the front‑of‑store area clean, organized, and visually appealing, reflecting brighthush’s brand promise.
• Train & Mentor: Develop and coach associates on front‑end principles, customer personalization techniques, and POS proficiency.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain optimal staffing levels.
• Resolve Customer Issues: Address concerns swiftly, turning potential challenges into opportunities for positive outcomes.
• Align with Store Plans: Ensure associates execute tasks in line with the store’s operational plan, prioritizing effectively during high‑traffic periods.
• Communicate Effectively: Provide clear, timely updates to management and associates, fostering transparency and shared goals.
• Drive Safety & Compliance: Promote a culture of safety, uphold all labor laws, and maintain a secure environment for staff and shoppers alike.
• Support Shrink Reduction: Participate in initiatives that reduce inventory loss and protect the bottom line.
• Continuous Improvement: Collaborate with store leadership to refine training programs, enhance customer touchpoints, and elevate overall performance.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated ability to train and develop others, fostering a culture of continuous learning.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing high‑volume retail environments and driving customer satisfaction metrics.
• Knowledge of POS systems and data analytics to inform staffing and sales strategies.
• Background in promoting loyalty or rewards programs, with measurable results.
• Leadership training or certification in customer service excellence.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into loyal advocates.
• Leadership Presence: Ability to inspire, motivate, and hold a team accountable while maintaining a positive atmosphere.
• Analytical Thinking: Use data and feedback to identify trends, troubleshoot issues, and implement improvements.
• Problem‑Solving: Resolve conflicts and challenges efficiently, ensuring minimal impact on the customer journey.
• Adaptability: Thrive in a fast‑paced, ever‑evolving retail environment.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. By excelling in this role, you’ll unlock a range of advancement possibilities, including:

• Store Manager or Assistant Manager positions, overseeing larger teams and broader operational responsibilities.
• Regional or district leadership roles, shaping strategy across multiple stores.
• Specialized tracks in merchandising, operations, or customer experience innovation.
• Access to internal training programs, mentorship, and leadership development workshops.
• Opportunities to contribute to cross‑functional projects that influence brand strategy and customer engagement.

Work Environment & Culture at brighthush

We cultivate a workplace where every voice matters, and collaboration fuels success. Our core values—diversity, integrity, and continuous improvement—are woven into every interaction, from the front‑of‑store to the boardroom.

• Inclusive Culture: We celebrate differences and empower employees to bring their authentic selves to work.
• Open Communication: Transparent dialogue between staff and leadership ensures everyone is informed and engaged.
• Employee Recognition: Regular shout‑outs, awards, and performance bonuses celebrate achievements and milestones.
• Community Engagement: We support local charities, volunteer initiatives, and sustainability efforts.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs help you thrive both professionally and personally.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.75 to $15.25, your compensation will reflect your skills, experience, and contributions. In addition to competitive pay, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings with company match.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on brighthush merchandise.
• Professional development and tuition assistance programs.
• Employee assistance program (EAP) for mental health support.
• Auto and home insurance discounts through partner providers.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate the customer experience and lead a high‑performing team at brighthush? Submit your application today and join a company that values innovation, integrity, and impact. Click the link below to start your journey with us.