Senior Front‑Line Customer Experience Specialist – Leadership & Loyalty Program Champion – Retail Operations & Customer Engagement Lead at brighthush

Welcome to brighthush – Where Retail Meets Revolution

At brighthush, we’re not just selling fashion; we’re curating moments, building communities, and redefining the way people shop. Our stores are vibrant, inclusive spaces where high‑fashion meets off‑price accessibility, and every customer interaction is an opportunity to create lasting memories. Whether you’re stepping into one of our bustling distribution centers, flagship retail locations, or dynamic home offices, you’ll find a culture that nurtures talent, rewards excellence, and empowers every team member to make a real impact.

Why brighthush Is the Destination for Ambitious Retail Leaders

Exceptional customer service is the cornerstone of our success. As a Senior Front‑Line Customer Experience Specialist, you will be the face of brighthush, leading a team of associates to deliver memorable interactions, drive loyalty program adoption, and maintain a pristine store environment. This role offers:

• Hands‑on leadership experience in a fast‑paced, high‑traffic retail setting.
• Opportunities to mentor and develop high‑performing teams.
• Clear career pathways from associate to store manager, district manager, and beyond.
• Access to a comprehensive learning and development program.
• A culture that values integrity, teamwork, and customer obsession.

About brighthush – A Retail Revolution

Founded on the belief that style should be accessible to everyone, brighthush has grown from a single boutique to a nationwide network of over 200 stores. We blend the excitement of runway trends with the practicality of everyday wear, offering a curated selection of designer pieces at a fraction of the price. Our mission is simple: to empower shoppers with confidence, creativity, and community. Every store is a hub of inspiration, where customers can discover new looks, connect with like‑minded peers, and experience service that feels personal and genuine.

Key Responsibilities – Your Impact in Action

As a Senior Front‑Line Customer Experience Specialist, you will be responsible for creating a welcoming, efficient, and engaging environment for every shopper. Your day‑to‑day duties will include:

• Team Leadership: Oversee a front‑of‑store team of 8–12 associates, ensuring they are motivated, well‑trained, and aligned with store objectives.
• Customer Engagement: Lead by example, greeting customers, answering inquiries, and promoting loyalty programs such as the brighthush Rewards Club.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized, and safe store layout.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements.
• Training & Development: Mentor associates on front‑end best practices, merchandising techniques, and personalized customer service.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Business Goals: Support shrink reduction initiatives, inventory accuracy, and sales targets.
• Collaboration: Partner with store management to identify training needs and operational improvements.
• Data & Analytics: Review daily sales reports, inventory metrics, and customer feedback to inform strategy.
• Community Outreach: Represent brighthush at local events, fostering brand visibility and community engagement.

Essential Qualifications – What We’re Looking For

We’re seeking individuals who bring a blend of experience, passion, and a customer‑first mindset:

• Minimum 1 year of retail experience in a high‑traffic environment.
• At least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising principles and visual display standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proactive team player who thrives in a collaborative setting.
• Commitment to maintaining confidentiality and upholding brand integrity.
• Flexibility to work evenings, weekends, and holidays as required.
• Basic proficiency in POS systems and data entry.

Preferred Qualifications – Bonus Points

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program promotion and customer retention strategies.
• Background in training or coaching retail associates.
• Knowledge of inventory management software and basic analytics.
• Experience in a fast‑moving retail environment with a focus on customer satisfaction.
• Previous exposure to sustainability initiatives or community outreach programs.

Core Competencies & Skills – The DNA of Success

Success in this role hinges on a blend of soft and hard skills:

• Leadership & Influence: Inspire teams, drive performance, and foster a positive culture.
• Customer Focus: Anticipate needs, personalize interactions, and exceed expectations.
• Problem Solving: Resolve issues swiftly while maintaining composure.
• Communication: Convey information clearly to associates, customers, and management.
• Attention to Detail: Ensure store presentation, inventory accuracy, and compliance.
• Adaptability: Thrive in a dynamic, fast‑paced environment.
• Technology Proficiency: Comfortable using POS, inventory, and customer relationship tools.
• Strategic Thinking: Translate business goals into actionable plans.
• Emotional Intelligence: Build rapport with diverse customers and team members.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest in your professional development:

• Structured onboarding and continuous training programs that cover product knowledge, customer service excellence, and leadership fundamentals.
• Mentorship from seasoned leaders across the organization, providing guidance and real‑world insights.
• Clear progression paths from associate to store manager, district manager, and regional leadership roles.
• Access to internal job boards and cross‑functional projects that broaden your skill set.
• Leadership development workshops, certifications, and tuition reimbursement for relevant courses.
• Annual leadership retreats and innovation summits to spark creativity and strategic thinking.

Work Environment & Culture – Thrive in a Supportive Community

Our stores are more than just retail spaces—they’re community hubs where teamwork, respect, and innovation thrive. You’ll experience:

• A supportive, inclusive culture that values every voice and encourages open dialogue.
• Regular team meetings, recognition events, and open‑door communication with senior leadership.
• Collaborative problem‑solving and shared success, with a focus on continuous improvement.
• Employee resource groups, community outreach initiatives, and volunteer opportunities.
• Flexible scheduling to support work‑life balance, with a focus on employee well‑being.
• Access to wellness programs, mental health resources, and a supportive employee assistance program.

Compensation & Benefits – Rewarding Your Hard Work

While the starting hourly rate for this position ranges from $14.75 to $15.25, your total compensation package includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount on merchandise, allowing you to stay stylish while saving.
• Health, dental, and vision insurance options, with coverage for you and your family.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off, holidays, and paid parental leave to support life’s milestones.
• Employee assistance program (EAP) and wellness resources, including fitness and mental health support.
• Discounts on childcare, cell phone plans, pet insurance, and more.
• Access to a credit union and financial planning tools to manage your finances.
• Scholarship and adoption assistance programs for personal growth and family planning.
• Regular team outings, holiday parties, and community events to build camaraderie.

How to Apply – Join the brighthush Family

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions, supports your growth, and celebrates your successes.

Location

Midlothian, VA – brighthush Store 0144