Senior Full Stack Engineer – Realtime Voice & Customer Experience Platform Lead at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining how people discover, book, and experience travel. Leveraging cutting‑edge data science, machine learning, and a customer‑centric mindset, brighthush powers a global platform that serves millions of travelers every day. From dynamic pricing engines to instant travel disruption assistance, our products deliver transparency, flexibility, and savings at scale. As a rapidly growing, well‑funded startup, brighthush is on a mission to become the world’s most trusted travel platform, while empowering partners to deliver seamless, friction‑free experiences to their own customers.

Why This Role Matters

At brighthush, we are building the next generation of real‑time, voice‑enabled customer experience. Your work will directly influence the journey of travelers—from the first chat bubble to the final voice call—ensuring that every interaction is smooth, reliable, and delightful. As a senior full‑stack engineer, you will own the entire voice and real‑time stack, from telephony integration to streaming pipelines, and from front‑end chat interfaces to back‑end orchestration services. Your code will be the bridge between our AI models and the traveler’s phone, making a tangible difference in millions of lives.

Key Responsibilities

• Voice Channel Ownership – Design, implement, and maintain the end‑to‑end voice channel, including telephony and CPaaS integrations (e.g., brighthush, brighthush, brighthush), streaming speech‑to‑text and text‑to‑speech pipelines, real‑time model orchestration, and strict latency and quality budgets.
• Full‑Stack Feature Development – Build and evolve product features across the stack: React/TypeScript web chat front‑ends, Scala and Python back‑end services, and cloud infrastructure on brighthush.
• Multi‑Tenant Architecture – Architect a single codebase that serves multiple partners through configuration, ensuring scalability, security, and maintainability.
• Safety & Compliance – Implement enterprise‑grade guardrails, content filtering, and PII redaction integration points to meet partner audit requirements.
• Observability & Reliability – Maintain healthy, revenue‑critical deployments through observability, alerting, incident response, and SLA performance monitoring.
• Platform Enablement – Build platform capabilities that allow forward‑deployed engineers to configure partner telephony integrations and manage go‑live operations.
• Engineering Excellence – Raise the bar through rigorous code reviews, architecture reviews, and mentorship of junior engineers.

Essential Qualifications

• 6+ years of professional software engineering experience with senior‑level ownership of production systems.
• Proven expertise in real‑time systems such as voice applications, WebRTC/SIP, streaming media, or comparable low‑latency products.
• Strong front‑end skills in React and TypeScript, coupled with deep back‑end knowledge in Scala or another JVM language, and/or Python.
• Hands‑on experience designing, building, and maintaining RESTful APIs, microservices, or event‑driven architectures.
• Proficiency with cloud infrastructure on brighthush or brighthush, including deployment, scaling, and cost optimization.
• Comfort with AI coding tools as a standard part of the workflow, with the judgment to review, correct, and own all shipped code.
• Operable‑systems mindset covering SLAs, observability, on‑call rotations, and rollback plans.
• Excellent communication skills, able to collaborate with product, design, and operations teams to break down complex problems and ship iteratively.

Preferred Qualifications

• Experience with conversational AI or LLM orchestration, including speech technologies such as brighthush, brighthush, brighthush, or brighthush.
• Working knowledge of cloud telephony or CPaaS platforms such as brighthush, brighthush, brighthush, or brighthush.
• Background in building customer service, CRM, contact center, or workflow automation tools.
• Familiarity with travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus.

Skills & Competencies

• Technical Leadership – Ability to guide architectural decisions, enforce coding standards, and mentor peers.
• Problem‑Solving – Strong analytical skills to dissect complex issues and devise pragmatic, scalable solutions.
• Performance Engineering – Expertise in latency optimization, throughput tuning, and real‑time system resilience.
• Security & Compliance – Deep understanding of data privacy, PII handling, and regulatory requirements.
• Collaboration – Proven track record of working cross‑functionally with product managers, designers, and operations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. You will:

• Lead the design of high‑impact features that shape the future of travel technology.
• Mentor a small, high‑performing engineering team, fostering a culture of continuous improvement.
• Participate in strategic product planning, influencing the direction of our real‑time voice platform.
• Access to internal and external training programs, conferences, and certifications to keep you at the forefront of technology.
• Opportunity to transition into senior leadership roles such as Engineering Manager, Director of Engineering, or VP of Engineering.

Work Environment & Company Culture

brighthush thrives on a culture of experimentation, ownership, and impact. We value:

• Entrepreneurial Spirit – Every engineer is empowered to take risks, innovate, and drive change.
• Open Communication – Transparent dialogue with leadership and peers ensures alignment and rapid decision‑making.
• Small, Agile Teams – You’ll work closely with a tight-knit group where your contributions are visible and celebrated.
• Work‑Life Balance – Unlimited PTO, flexible work arrangements, and a generous parental leave policy support your well‑being.
• Inclusive Environment – Diversity, equity, and inclusion are core to our values; we celebrate different perspectives.

Compensation, Perks, and Benefits

• Competitive base salary commensurate with experience.
• Pre‑IPO equity package with upside potential.
• Unlimited paid time off (PTO) and flexible work‑from‑home stipend.
• Travel stipend to explore new destinations.
• Health, dental, and vision coverage fully paid by brighthush.
• Disability and life insurance, Health Reimbursement Account (HRA), DCA/FSA, and 401(k) plan.
• Access to on‑site co‑working spaces via FlexDesk and a dedicated work‑from‑home stipend.
• Generous parental leave exceeding industry standards.

Ready to Join brighthush?

If you are a seasoned full‑stack engineer who thrives on building high‑impact, real‑time systems and wants to shape the future of travel, we want to hear from you. Bring your expertise, curiosity, and passion for customer experience to brighthush, and help us create the most trusted travel platform in the world.

Apply Now – Click the link below to submit your application and start your journey with brighthush.