Senior Full‑Stack Engineer – Voice & Real‑Time Customer Experience Platform Lead – Architecting Intelligent Travel Interaction Systems at brighthush

About brighthush

brighthush is more than a travel technology company – it’s a global movement that is redefining how people discover, book, and experience travel. With a laser focus on data science, machine learning, and a customer‑centric mindset, brighthush powers a platform that serves millions of travelers every day. From dynamic pricing engines that unlock instant savings to real‑time disruption assistance that keeps journeys on track, our products deliver transparency, flexibility, and value at scale. As a rapidly growing, well‑funded company, brighthush is on a mission to become the world’s most trusted travel platform, while empowering partners to deliver seamless, friction‑free experiences to their own customers.

Why This Role Matters

In an era where instant communication is the norm, travelers expect real‑time, voice‑enabled interactions that feel natural and effortless. As the Senior Full‑Stack Engineer – Voice & Real‑Time Customer Experience Platform Lead, you will be the architect and guardian of the entire voice stack that powers brighthush’s next‑generation travel platform. Your work will directly influence the journey of travelers—from the first chat bubble to the final voice call—ensuring every interaction is smooth, reliable, and delightful. You will own the end‑to‑end voice and real‑time stack, from telephony integration to streaming pipelines, and from front‑end chat interfaces to back‑end orchestration services. Your code will be the bridge between our AI models and the traveler’s phone, making a tangible difference in millions of lives.

Key Responsibilities

Voice Channel Ownership

• Design, implement, and maintain the end‑to‑end voice channel—including telephony and CPaaS integrations, streaming speech‑to‑text and text‑to‑speech pipelines, real‑time model orchestration, and strict latency and quality budgets.
• Architect scalable, low‑latency voice pipelines that can handle thousands of concurrent calls.
• Integrate with leading CPaaS providers to support multiple carriers and regions.
• Implement robust error handling and fallback mechanisms to ensure high availability.

Full‑Stack Feature Development

• Build and evolve product features across the stack: React/TypeScript web chat front‑ends, Scala and Python back‑end services, and cloud infrastructure on brighthush.
• Translate product requirements into clean, maintainable code.
• Collaborate with UX designers to deliver intuitive, responsive interfaces.
• Optimize performance and accessibility for a global user base.

Multi‑Tenant Architecture

• Architect a single codebase that serves multiple partners through configuration, ensuring scalability, security, and maintainability.
• Design tenant isolation strategies that balance shared resources with data privacy.
• Implement feature toggles and dynamic configuration to support partner customizations.

Safety & Compliance

• Implement enterprise‑grade guardrails, content filtering, and PII redaction integration points to meet partner audit requirements.
• Integrate with third‑party compliance services for real‑time content moderation.
• Ensure all data handling complies with GDPR, CCPA, and other relevant regulations.

Observability & Reliability

• Maintain healthy, revenue‑critical deployments through observability, alerting, incident response, and SLA performance monitoring.
• Set up distributed tracing, metrics dashboards, and automated alerting.
• Lead post‑mortem analyses and drive continuous improvement.

Platform Enablement

• Build platform capabilities that allow forward‑deployed engineers to configure partner telephony integrations and manage go‑live operations.
• Develop self‑service tools for partner onboarding.
• Automate deployment pipelines and release processes.

Engineering Excellence

• Raise the bar through rigorous code reviews, architecture reviews, and mentorship of junior engineers.
• Champion best practices in coding, testing, and documentation.
• Facilitate knowledge sharing sessions and technical workshops.

Essential Qualifications

• 6+ years of professional software engineering experience with senior‑level ownership of production systems.
• Proven expertise in real‑time systems such as voice applications, WebRTC/SIP, streaming media, or comparable low‑latency products.
• Strong front‑end skills in React and TypeScript, coupled with deep back‑end knowledge in Scala or another JVM language, and/or Python.
• Hands‑on experience designing, building, and maintaining RESTful APIs, microservices, or event‑driven architectures.
• Proficiency with cloud infrastructure on brighthush, including deployment, scaling, and cost optimization.
• Comfort with AI coding tools as a standard part of the workflow, with the judgment to review, correct, and own all shipped code.
• Operable‑systems mindset covering SLAs, observability, on‑call rotations, and rollback plans.
• Excellent communication skills, able to collaborate with product, design, and operations teams to break down complex problems and ship iteratively.

Preferred Qualifications

• Experience with conversational AI or LLM orchestration, including speech technologies such as leading CPaaS providers.
• Working knowledge of cloud telephony or CPaaS platforms such as leading providers.
• Background in building customer service, CRM, contact center, or workflow automation tools.
• Familiarity with travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus.

Skills & Competencies

• Technical Leadership – Ability to guide architectural decisions, enforce coding standards, and mentor peers.
• Problem‑Solving – Strong analytical skills to dissect complex issues and devise pragmatic, scalable solutions.
• Performance Engineering – Expertise in latency optimization, throughput tuning, and real‑time system resilience.
• Security & Compliance – Deep understanding of data privacy, PII handling, and regulatory requirements.
• Collaboration – Proven track record of working cross‑functionally with product managers, designers, and operations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. You will:

• Lead the design of high‑impact features that shape the future of travel technology.
• Mentor a small, high‑performing engineering team, fostering a culture of continuous improvement.
• Participate in strategic product planning, influencing the direction of our real‑time voice platform.
• Access internal and external training programs, conferences, and certifications to keep you at the forefront of technology.
• Opportunity to transition into senior leadership roles such as Engineering Manager, Director of Engineering, or VP of Engineering.

Work Environment & Company Culture

brighthush thrives on a culture of experimentation, ownership, and impact. We value:

• Entrepreneurial Spirit – Every engineer is empowered to take risks, innovate, and drive change.
• Open Communication – Transparent dialogue with leadership and peers ensures alignment and rapid decision‑making.
• Small, Agile Teams – You’ll work closely with a tight‑knit group where your contributions are visible and celebrated.
• Work‑Life Balance – Unlimited PTO, flexible work arrangements, and a generous parental leave policy support your well‑being.
• Inclusive Environment – Diversity, equity, and inclusion are core to our values; we celebrate different perspectives.

Compensation, Perks, and Benefits

• Competitive base salary commensurate with experience.
• Pre‑IPO equity package with upside potential.
• Unlimited paid time off (PTO) and flexible work‑from‑home stipend.
• Travel stipend to explore new destinations.
• Health, dental, and vision coverage fully paid by brighthush.
• Disability and life insurance, Health Reimbursement Account (HRA), DCA/FSA, and 401(k) plan.
• Access to on‑site co‑working spaces via FlexDesk and a dedicated work‑from‑home stipend.
• Generous parental leave exceeding industry standards.

Ready to Join brighthush?

If you are a seasoned full‑stack engineer who thrives on building high‑impact, real‑time systems and wants to shape the future of travel, we want to hear from you. Bring your expertise, curiosity, and passion for customer experience to brighthush, and help us create the most trusted travel platform in the world.

Apply Now – Click the link below to submit your application and start your journey with brighthush.

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