Senior German‑Language Customer Service Specialist – 100% Remote, €1,200 Base Salary, 20 Vacation Days, Coaching & Career Growth – Elevate Customer Experience at brighthush

Welcome to brighthush – Where Customer Delight Meets Innovation

At brighthush, we’re not just a company; we’re a movement that redefines how businesses connect with their customers. With a relentless focus on digital transformation, we empower organizations worldwide to deliver seamless, personalized, and memorable experiences. Our culture thrives on transparency, collaboration, and continuous learning, creating an environment where every team member can grow, innovate, and make a real impact. As we expand our global footprint, we’re looking for passionate individuals who share our vision of turning every customer interaction into a moment of delight.

Why This Role is a Game‑Changer

As a Senior German‑Language Customer Service Specialist, you will be the voice of our clients, the guardian of their satisfaction, and a catalyst for improvement. Working fully remotely, you’ll enjoy the flexibility to balance life and work while contributing to a high‑performing, globally distributed team. In return, brighthush offers a competitive base salary, performance bonuses, comprehensive coaching, and a clear path to leadership roles—all backed by a culture that celebrates innovation and personal growth.

Key Responsibilities – Your Daily Impact

In this role, you will:

• Ticket Management – Resolve inbound support tickets using our advanced ticketing platform, ensuring timely, accurate, and empathetic responses that exceed customer expectations.
• Live Phone Support – Handle real‑time calls, troubleshoot complex issues, and guide customers through solutions with confidence and professionalism.
• Account Maintenance – Keep customer records up to date, track interactions, and flag recurring issues for proactive resolution, ensuring data integrity and a smooth customer journey.
• Cross‑Functional Collaboration – Partner with Sales, Product, and Engineering teams to address intricate inquiries, share customer insights, and influence product roadmap decisions.
• Process Improvement – Participate in retrospectives, propose workflow enhancements, and champion best practices that elevate support quality and efficiency.
• Knowledge Base Contribution – Author and update help articles, FAQs, and troubleshooting guides, empowering customers and reducing ticket volume.
• Performance Metrics – Monitor KPIs such as response time, resolution rate, and CSAT scores, taking corrective action when needed to maintain high standards.
• Mentorship & Coaching – Share expertise with junior agents, provide constructive feedback, and help them grow into high‑performing specialists.
• Continuous Learning – Stay current with industry trends, new product features, and emerging support technologies to keep our service at the cutting edge.

Essential Qualifications – What We Expect

• Native German speaker with exceptional written and verbal communication skills.
• Proven experience in a customer‑service or support role, preferably in a B2B environment.
• Strong familiarity with our ticketing and CRM platforms.
• Excellent problem‑solving abilities and a customer‑first mindset.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced setting.
• Reliable home‑office setup: ergonomic desk and chair, high‑speed internet (minimum 10 Mbps), and a noise‑canceling headset.
• Proficiency with our productivity suite and basic data‑entry skills.

Preferred Qualifications – Bonus Points

• Experience with SaaS products and subscription‑based billing models.
• Knowledge of technical troubleshooting for web‑based applications.
• Previous exposure to coaching or mentoring junior team members.
• Fluency in English (both written and spoken) to support international clients.
• Certifications in customer‑service excellence or related fields.

Core Competencies – The DNA of Success at brighthush

• Communication Excellence – Articulate complex information clearly and politely, adapting tone to diverse audiences.
• Empathy & Active Listening – Understand customer emotions and respond with genuine care.
• Analytical Thinking – Diagnose issues quickly and recommend effective solutions.
• Adaptability – Thrive in a remote, evolving environment and embrace new tools.
• Team Collaboration – Share knowledge, support peers, and contribute to a positive culture.

Career Growth & Development – Your Path to Leadership

At brighthush, every role is a stepping stone to greater responsibilities. As a Senior Customer Service Specialist, you will have clear pathways to advance your career:

• Product Specialist – Deepen your expertise in our flagship solutions and become the go‑to authority for clients.
• Team Lead – Lead a small squad of support agents, shape team culture, and drive process excellence.
• Customer Success Manager – Transition into a proactive role focused on customer retention, upsell, and long‑term success.
• Project Lead – Champion cross‑functional initiatives that improve product usability and support efficiency.
• Continuous Learning – Access to internal training modules, external workshops, and certification programs.

Work Environment & Culture – Remote, Yet Connected

Even though you’ll be working from home, you’ll feel the pulse of a vibrant, collaborative community. Our culture is built on:

• Transparent Communication – Open channels for feedback, idea sharing, and decision‑making.
• Flexibility – Choose your work hours within the 08:00–17:00 window, ensuring you can balance personal commitments.
• Team Spirit – Regular virtual coffee breaks, hackathons, and celebratory events keep the camaraderie alive.
• Innovation Focus – Your suggestions for process improvements are not only welcomed but actively pursued.
• Well‑Being Support – Access to mental‑health resources, ergonomic assessments, and wellness challenges.

Compensation & Benefits – We Value Your Talent

We believe in rewarding talent fairly and transparently. Your compensation package includes:

• Base Salary – €1,200 per month, paid on a monthly basis.
• Performance Bonuses – Earn additional incentives tied to customer satisfaction scores and ticket resolution metrics.
• Paid Time Off – 20 vacation days plus all statutory public holidays.
• Home‑Office Equipment – We provide a fully equipped workstation: ergonomic chair, desk, high‑performance laptop, noise‑canceling headset, and a stipend for internet costs.
• Coaching & Mentorship – Regular one‑on‑one coaching sessions focused on communication, conflict resolution, and product knowledge.
• Professional Development – Coverage for relevant courses, certifications, and conference attendance.
• Health & Wellness – Access to a corporate wellness program, including fitness subsidies and mental‑health support.
• Team Events – Quarterly virtual retreats, hackathons, and recognition ceremonies.

How to Apply – Join the brighthush Family

If you’re ready to bring your passion for customer service to a forward‑thinking, remote‑first organization, we’d love to hear from you. Please submit a comprehensive application that includes:

• Updated résumé (CV)
• Cover letter outlining why you’re the perfect fit for brighthush
• Relevant certifications or portfolio pieces (if applicable)

Send your application to [email protected] or use our online application portal at .

Join brighthush today – where exceptional customer service meets limitless growth opportunities!