Senior German‑Speaking Live Chat Customer Support Specialist – Remote, Flexible Hours, 20+ Hours/Week – Champion Customer Delight for brighthush’s Rapidly Growing European Beverage Brand

About brighthush and the Opportunity

brighthush is a forward‑thinking talent‑matching platform that connects passionate professionals with roles that ignite purpose and align with personal values. With a vibrant community of over 25,000 experts worldwide, we partner with innovative brands to create meaningful career pathways and break down the barriers that keep talent from reaching its full potential. Our mission is simple: democratize opportunity, empower people, and help brands thrive by placing the right talent in the right roles.

We are thrilled to announce a new opening for a German‑speaking Live Chat Customer Support Specialist. As the written voice of a high‑energy, fast‑growing European consumer brand in the drinks sector, you will play a pivotal role in shaping the customer experience. Our brand thrives on digital engagement, a passionate customer base, and a culture that genuinely cares about every interaction. In this fully remote, demand‑based role, you’ll have the chance to make a direct, visible impact during the brand’s most critical moments.

The Role: German‑Speaking Live Chat Customer Support Specialist

This is a contract, fully remote position with flexible, demand‑based hours. You’ll be guaranteed a baseline of 20 hours per week, with the opportunity to scale up significantly during peak periods such as monthly campaigns, Black Week, and the pre‑Christmas season. Planned hours are typically communicated a month in advance, and additional hours can be added on short notice if demand spikes.

The role is live‑chat‑only—you’ll never be on the phone, but you will be the face of the brand in writing. Strong written German is essential, as is a customer‑centric mindset. You’ll handle enquiries, resolve complaints, and ensure every interaction reflects the brand’s high standards.

Key Responsibilities

• Handle customer enquiries and complaints via live chat – respond promptly, professionally, and in German.
• Flex your availability during campaign peaks – support monthly campaigns and seasonal spikes such as Black Week and pre‑Christmas.
• Resolve issues with empathy and efficiency – ensure customers feel heard and helped.
• Represent the brand’s voice accurately – maintain tone, style, and brand guidelines in every interaction.
• Identify recurring issues or patterns – flag them to the wider team for continuous improvement.
• Keep records accurate and up to date – log all interactions in the CRM and follow up as needed.
• Collaborate with internal teams – work with fulfillment, returns, and product teams to resolve customer issues end‑to‑end.

Essential Qualifications

• Native or near‑native German speaker – all customer communication is in German.
• Excellent written German – clear, warm, and professional; assessed during the interview process.
• Prior experience in an e‑commerce environment – understand online retail workflows and customer expectations.
• Background in customer‑facing communication – chat, email, or phone experience is a plus.
• Calm under pressure – handle complaints or difficult interactions with professionalism.
• Availability for demand‑based scheduling – comfortable with a flexible, campaign‑driven workload beyond the guaranteed baseline.
• Commitment to a guaranteed baseline of 20 hours per week – with openness to scale up during peak periods.
• Reliable and self‑motivated – manage your own schedule and follow through on commitments.
• Comfortable working remotely – independent yet collaborative within a structured team environment.

Preferred Qualifications

• Experience with live‑chat platforms such as Zendesk Chat, Intercom, or LiveChat.
• Knowledge of the brand’s product line and industry trends.
• Previous exposure to high‑volume seasonal campaigns.
• Familiarity with CRM systems and ticketing workflows.
• Fluency in English (written and spoken) – useful for cross‑functional collaboration.

Skills & Competencies

• Communication Excellence – articulate, concise, and engaging written communication in German.
• Problem‑Solving – quickly diagnose issues and propose effective solutions.
• Time Management – prioritize tasks and meet response time SLAs.
• Adaptability – thrive in a fast‑moving, high‑volume environment.
• Team Collaboration – work seamlessly with cross‑functional teams.
• Customer‑Centric Mindset – always put the customer first and strive for delight.

Career Growth & Learning Opportunities

While this role is contract‑based, it offers a unique window into the operations of a rapidly scaling consumer brand. You’ll gain hands‑on experience with:

• High‑volume e‑commerce customer support during peak seasons.
• Data‑driven insights – you’ll see how customer feedback informs product and service improvements.
• Cross‑functional collaboration – work with marketing, fulfillment, and product teams.
• Professional development – access to brighthush’s learning library, webinars, and mentorship programs.
• Potential for extension – the contract runs through Q4 2026 with the possibility of extension into 2027 based on demand.

Work Environment & Company Culture at brighthush

At brighthush, we celebrate diversity, creativity, and innovation. Our remote culture is built on trust, transparency, and continuous improvement. You’ll be part of a supportive network of professionals who value:

• Flexibility – work from anywhere, on your own schedule.
• Collaboration – regular virtual huddles, knowledge sharing, and team celebrations.
• Growth – access to training resources, career coaching, and skill‑building workshops.
• Impact – your contributions directly influence customer satisfaction and brand success.

Compensation, Perks, and Benefits

• Competitive hourly rate – discussed during the interview process.
• Guaranteed baseline of 20 hours per week – with the opportunity to scale up during peak periods.
• Fully remote position – work from anywhere with a reliable internet connection.
• Fixed‑term contract through the end of Q4 2026 – with potential extension into 2027.
• Flexible scheduling within each campaign window – plan your hours around your life.
• Paid annual leave (pro‑rated to hours) – enjoy time off when you need it.
• Exposure to a fast‑moving, high‑growth consumer brand – learn from industry leaders.
• Access to brighthush’s wider professional community of 25,000+ global professionals – network, learn, and grow.

Why Join brighthush?

When you join brighthush, you’re not just filling a role – you’re becoming part of a mission to democratize opportunity. You’ll:

• Work with a brand that values customer experience above all.
• Enjoy the freedom of a remote, flexible schedule.
• Contribute to high‑impact projects during peak seasons.
• Grow your skill set in e‑commerce, live‑chat support, and customer‑centric problem solving.
• Be part of a community that celebrates diversity, innovation, and continuous learning.

Ready to Make an Impact?

If you’re a native German speaker with a passion for customer service, thrive in a fast‑paced environment, and are ready to take on a flexible, demand‑based role, we want to hear from you. Apply today and become the voice that keeps our customers smiling.

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