Senior Glasgow‑Based Remote Customer Support & Sales Specialist – Uncapped Commission, Sports & Lifestyle Awards Sector

About brighthush – A Legacy of Celebration and Innovation

brighthush is a market‑leader in the sports, leisure, and lifestyle awards arena, proudly carrying forward more than 45 years of heritage while embracing the digital future. From handcrafted trophies that sit on community club shelves to cutting‑edge, customizable medals that grace national championship podiums, brighthush offers a catalogue of over 15,000 distinct designs. As a family‑owned business, the company’s DNA is built on three pillars: uncompromising quality, relentless customer focus, and a genuine passion for honoring achievement. Today, brighthush is on an accelerated digital transformation journey, expanding its e‑commerce footprint, investing in data‑driven marketing, and empowering a new generation of remote customer champions to deliver the “local shop” experience across the United Kingdom.

Why a Career with brighthush Stands Out

• Uncapped Commission Structure: Your earnings are directly tied to the value you create. The more relationships you nurture and the more sales you close, the higher your income—there is no ceiling.
• True Remote Flexibility: Work from any location in Scotland (or beyond) that suits your lifestyle. Whether you are a student, a parent, or simply prefer a flexible schedule, brighthush gives you the autonomy to design your workday.
• Comprehensive Training & Ongoing Coaching: No prior sales background? No problem. You will receive a robust onboarding program, weekly skill‑building workshops, and a dedicated mentor who will guide you through every stage of the sales cycle.
• Clear Path for Advancement: Start as a Customer Support & Sales Specialist and progress to Territory Manager, Sales Lead, Product Specialist, or Regional Director. Performance‑based promotions and bonus schemes are built into the career roadmap.
• Dynamic, Growing Industry: The sports and awards market experiences seasonal spikes, new league formations, and emerging community events—providing a constantly fresh pipeline of opportunities.
• Inclusive, High‑Energy Culture: brighthush celebrates diversity, encourages continuous learning, and rewards creativity through virtual meet‑ups, team challenges, and recognition programs.

Key Responsibilities – Your Day‑to‑Day Impact

As a Glasgow‑based Remote Customer Support & Sales Specialist, you will be the face and voice of brighthush for prospects and existing clients throughout your territory. Your core duties include:

• Lead Generation & Prospecting: Conduct online research, monitor social media conversations, and engage with local sports clubs, schools, and community organisations to identify high‑potential leads.
• Territory Management: Build and maintain a robust pipeline of new and repeat business, ensuring consistent follow‑up and relationship nurturing across the Glasgow region and surrounding areas.
• Consultative Sales Process: Guide prospects from the first inquiry through product selection, customization options, pricing, and delivery logistics, always positioning brighthush as the trusted partner for award solutions.
• Customer Journey Advocacy: Act as the primary point of contact, providing timely updates, answering product‑specific questions, and resolving any issues that arise before, during, and after purchase.
• Market Intelligence & Local Insight: Capture feedback from customers, monitor competitor activity, and report emerging trends to the regional manager and product development teams.
• Value‑Based Selling: Demonstrate brighthush’s core values—quality, integrity, and customer focus—while articulating the tangible benefits of each award solution.
• Performance Tracking & CRM Management: Accurately log interactions, update lead statuses, and generate weekly performance reports using the company’s CRM platform.
• Cross‑Functional Collaboration: Partner with marketing, product, and logistics colleagues to ensure seamless order fulfilment, timely delivery, and a flawless post‑sale experience.
• Continuous Improvement: Participate in regular training sessions, share best practices with peers, and contribute ideas that enhance the overall customer journey.

Essential Qualifications – What You Must Bring

• Confident, personable demeanor that resonates with a diverse range of customers, from grassroots clubs to corporate sponsors.
• Proficiency with internet research tools, data‑driven platforms, and cloud‑based software (e.g., Google Workspace, Microsoft 365).
• Genuine passion for sports, leisure activities, or community events—this enthusiasm fuels authentic conversations and builds trust.
• Highly organised, disciplined approach to managing leads, follow‑ups, and time‑blocking within a remote work environment.
• Self‑motivated, goal‑oriented mindset with a proven track record of meeting or exceeding targets (sales or service‑related).
• Excellent written and verbal communication skills in English, with the ability to craft persuasive emails and conduct engaging phone conversations.

Preferred Experience & Skills – The Competitive Edge

• Previous experience in customer service, inside sales, or a related client‑facing role.
• Familiarity with Customer Relationship Management (CRM) platforms such as HubSpot, Salesforce, or Zoho.
• Basic understanding of e‑commerce workflows, online ordering systems, and digital payment processing.
• Demonstrated success working remotely, including a well‑equipped home office and disciplined self‑management.
• Strong written and verbal communication skills, with an ability to adapt tone and style to different audiences.
• Knowledge of the sports, leisure, or awards industry is a plus, though not mandatory.

Required Home‑Office Infrastructure

To deliver top‑tier service and achieve sales targets, you will need a reliable remote workspace:

• High‑speed broadband (minimum 25 Mbps download) for smooth video calls and CRM access.
• Desktop computer or laptop with up‑to‑date operating system and sufficient processing power.
• Dedicated telephone line or VoIP solution for clear, professional client conversations.
• Quiet, distraction‑free area that can serve as a permanent workstation.
• Secure VPN or cloud‑based collaboration tools (e.g., Microsoft Teams, Slack) to protect client data.

Compensation, Commission & Benefits – Rewarding Your Success

brighthush operates a commission‑only compensation model that directly reflects your performance. While there is no fixed base salary, high‑performing specialists typically earn between £5,000 – £20,000 per year, with the potential to exceed these figures as you expand your territory and deepen client relationships.

• Uncapped commissions: Earn a percentage on every sale, with additional bonuses for retained business and repeat orders.
• Performance bonuses: Quarterly and six‑month milestone bonuses for exceeding targets.
• Professional development: Access to workshops, webinars, industry conferences, and mentorship programmes.
• Health & wellness: Flexible working hours, mental‑health resources, and a stipend for home‑office ergonomics.
• Technology package: Company‑provided laptop, headset, and software licences to ensure you have the tools you need.
• Team culture perks: Virtual coffee breaks, online game nights, and annual in‑person meet‑ups (when safe) to foster camaraderie.

Work Environment & Culture at brighthush

brighthush believes that a supportive, inclusive environment is the catalyst for innovation. Our remote team stays connected through daily stand‑ups, weekly strategy sessions, and an active internal communication platform where ideas are shared openly. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you are a seasoned sales professional or embarking on your first customer‑facing role, you will find a welcoming community that values your voice, respects your work‑life balance, and recognises every win—big or small.

Career Growth Opportunities – Your Path Forward

Performance at brighthush is never a dead‑end. As you demonstrate mastery of the customer journey and consistently hit sales targets, you become eligible for progressive roles such as:

• Territory Manager: Oversee multiple regions, coach a team of specialists, and drive regional revenue strategies.
• Sales Lead: Shape sales tactics, lead training initiatives, and collaborate directly with senior leadership on growth plans.
• Product Specialist: Deep‑dive into the award catalogue, develop bespoke solutions for high‑profile clients, and act as the subject‑matter expert for the sales team.
• Regional Director: Set strategic direction for a geographic market, manage cross‑functional teams, and represent brighthush at industry events.

In addition to internal promotions, brighthush funds certifications, sponsors attendance at national sports‑awards conferences, and encourages cross‑departmental projects that broaden your skill set and professional network.

How to Apply – Take the First Step Toward a Rewarding Future

If you are ready to combine your love for sport, your talent for relationship‑building, and your ambition for uncapped earnings, we want to hear from you. Click the link below to submit your CV, a brief cover letter outlining why you are the perfect fit, and any relevant portfolio or sales metrics you wish to showcase.

Apply Now – Join brighthush Today

Conclusion – Your Next Chapter Starts Here

At brighthush, you are not just filling a role; you are becoming a vital part of a legacy that celebrates achievement across the nation. With flexible remote work, uncapped earning potential, and a culture that champions personal growth, this position offers the perfect blend of autonomy and support. Take the leap, bring your passion for sport and community to life, and help us continue to honour the moments that matter most. We look forward to welcoming you to the brighthush family.