Senior Global Account Customer Service Manager – Driving Corporate Client Expansion, Relationship Excellence, and Revenue Growth at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering innovative solutions across a diverse portfolio of industries. With a global footprint spanning North America, Europe, Asia, and the Middle East, we empower our partners to achieve sustainable growth through data‑driven insights, collaborative partnerships, and a relentless focus on service excellence. Our culture is built on transparency, continuous learning, and a shared commitment to creating value for every stakeholder.

Why This Role Matters

As the strategic fulcrum between brighthush and our most important corporate clients, the Senior Global Account Customer Service Manager will shape the future of our customer experience, drive revenue growth, and ensure that every interaction reflects our brand promise of reliability, responsiveness, and innovation. This is a unique opportunity to lead a high‑impact team, influence cross‑functional strategy, and leave a lasting imprint on the way we do business worldwide.

Role Overview

In this role, you will manage a dedicated team of 2–3 customer service professionals, oversee relationships with 2–3 key corporate accounts, and spearhead initiatives that expand volume and revenue across multiple regions. You will act as the bridge between our clients’ evolving needs and brighthush’s strategic objectives, ensuring that every customer touchpoint is aligned with our long‑term vision.

Key Responsibilities

• Account Leadership: Own the end‑to‑end relationship with 2–3 major corporate clients, ensuring their satisfaction, loyalty, and growth. This includes regular executive briefings, quarterly business reviews, and proactive identification of upsell and cross‑sell opportunities.
• Team Management: Recruit, coach, and develop a small but high‑performing customer service team, setting clear goals and fostering a culture of accountability. Conduct weekly coaching sessions, performance reviews, and skill‑gap analyses to elevate team capabilities.
• Strategic Expansion: Design, define, and execute global expansion plans that increase volume and revenue, leveraging market insights and client feedback. Translate strategic objectives into actionable roadmaps with measurable milestones.
• Relationship Building: Cultivate multidimensional rapport with senior stakeholders worldwide, positioning brighthush as a trusted advisor. Build a network of champions across client organizations to drive joint initiatives.
• Client‑Centric Planning: Translate client strategies into actionable plans and deals that align with their objectives and our business model. Draft proposals, negotiate terms, and secure commitments that deliver mutual value.
• Performance Analytics: Measure, track, and analyze critical account metrics (NPS, CSAT, churn, upsell, cross‑sell) to inform decision‑making. Build dashboards that provide real‑time visibility into account health.
• Influence & Collaboration: Persuade and influence regional marketing teams and business units to ensure cohesive strategy implementation for each client. Facilitate cross‑functional workshops and alignment sessions.
• Market Intelligence: Maintain a comprehensive awareness of the global market, including competitor offerings, emerging trends, and regulatory changes. Share insights with the broader organization to inform product development and positioning.
• Process Optimization: Regularly review and refine commercial processes, sharing best practices for contract administration across regional centers. Champion continuous improvement initiatives that reduce cycle times and increase accuracy.
• Reporting & Forecasting: Deliver accurate forecasts, dashboards, and executive summaries that highlight account health and growth opportunities. Present findings to senior leadership and recommend strategic actions.

Essential Qualifications

• Minimum 5 years of progressive experience in customer service, account management, or client success roles, preferably within a multinational environment.
• Proven track record of managing high‑value corporate accounts and driving revenue growth through strategic initiatives.
• Strong leadership skills with experience managing small teams and fostering a collaborative culture.
• Excellent analytical abilities, with proficiency in data interpretation and KPI reporting.
• Exceptional communication and negotiation skills, capable of influencing stakeholders at all levels.
• Fluency in English (written and spoken); additional languages are a plus.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools.

Preferred Qualifications

• Background in the technology, logistics, or manufacturing sectors, where complex supply chains and global operations are common.
• Experience in a fast‑paced, high‑growth startup or scale‑up environment.
• Knowledge of global trade regulations, customs, and compliance frameworks.
• Advanced degree (MBA, Master’s in Business Administration, or related field).
• Certified Customer Success Manager (CCSM) or similar credential.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operations.
• Customer‑Obsessed Mindset: Passion for exceeding client expectations and turning feedback into action.
• Data‑Driven Decision Making: Comfortable turning numbers into insights that drive strategy.
• Influence & Persuasion: Skilled at rallying cross‑functional teams around shared goals.
• Adaptability: Thrives in dynamic environments and can pivot quickly in response to market changes.
• Project Management: Proven ability to manage multiple initiatives simultaneously, meeting deadlines and budgets.
• Emotional Intelligence: Strong interpersonal skills, empathy, and the ability to build trust.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. In this role, you will:

• Gain exposure to senior leadership and strategic decision‑making processes.
• Lead cross‑functional projects that span marketing, sales, product, and operations.
• Participate in executive‑level training programs focused on leadership, negotiation, and global market strategy.
• Access a curated learning library, including industry reports, webinars, and certification courses.
• Be considered for future leadership roles such as Director of Customer Success, Head of Global Accounts, or VP of Client Experience.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our values are reflected in:

• Open Communication: Transparent channels for feedback, ideas, and recognition.
• Agile Mindset: Embracing change, continuous improvement, and rapid iteration.
• Diversity & Inclusion: A workforce that celebrates different perspectives and backgrounds.
• Work‑Life Balance: Flexible schedules, remote work options, and wellness programs.
• Community Impact: Corporate social responsibility initiatives that give back to local and global communities.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to account growth, customer satisfaction, and team development.
• Equity or stock‑option plans to align your success with the company’s long‑term vision.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Paid time off, parental leave, and flexible work arrangements.
• Professional development budget and access to industry conferences.
• Employee wellness programs, including gym memberships, mental health resources, and wellness stipends.

How to Apply

If you are a strategic thinker with a passion for building lasting client relationships and driving measurable growth, we invite you to join brighthush. Submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications above.

Ready to make an impact? and become part of a team that is redefining customer service excellence on a global scale.