Senior Global Director of Customer Education & Learning Experience – Driving Adoption, Engagement, and Customer Success at brighthush

About brighthush

brighthush is a trailblazing customer engagement platform that redefines how businesses connect with their audiences across digital and physical touchpoints. Since its founding in 1986, brighthush has evolved from a boutique solutions provider into a global leader in authentic, data‑driven engagement. Our mission is simple yet powerful: to empower every organization to create meaningful, measurable experiences that drive growth, loyalty, and lasting impact. We are a remote‑first company headquartered in Tampa, Florida, yet our talent pool spans the entire United States, with a strong presence in Florida, North Carolina, Texas, and beyond. With a team of 201‑500 passionate professionals, we unite around a shared commitment to innovation, customer success, and personal growth.

Why brighthush is the Place to Build Your Future

At brighthush, you will join a mission‑driven organization that is reshaping the customer experience landscape. We invest heavily in our people, offering a dynamic environment where creativity, data‑driven insight, and customer empathy converge. If you thrive on solving complex problems, leading cross‑functional initiatives, and building learning ecosystems that scale, brighthush is the place for you. We celebrate experimentation, learning from failure, and celebrating successes. Our inclusive hiring practices and commitment to diversity, equity, and inclusion ensure that every voice is heard and valued.

Position Overview

The Senior Global Director of Customer Education & Learning Experience is a visionary leader responsible for designing, executing, and scaling brighthush’s customer education and operational training programs. This role is pivotal in ensuring that our customers not only adopt our solutions but become true champions of our platform. You will partner with senior leadership, product, sales, and support teams to align learning initiatives with business objectives, drive measurable outcomes, and cultivate a culture of continuous learning for both customers and internal stakeholders.

Key Responsibilities

• Strategic Vision & Roadmap – Craft a forward‑looking, data‑driven strategy for customer education that aligns with brighthush’s growth goals. Translate corporate priorities into actionable learning initiatives that accelerate customer adoption, retention, and upsell opportunities.
• Program Design & Delivery – Lead the end‑to‑end design of multi‑modal learning experiences, including live virtual classrooms, on‑demand courses, micro‑learning modules, and knowledge‑base content. Leverage cutting‑edge instructional design frameworks and emerging technologies such as AI‑powered adaptive learning.
• Cross‑Functional Collaboration – Work closely with Product, Sales, Customer Success, and Marketing to embed learning into the customer journey. Ensure that training materials reflect the latest product features, best practices, and industry trends.
• Performance Measurement & Optimization – Define, track, and report on key performance indicators (KPIs) such as course completion rates, NPS impact, time‑to‑value, and ROI. Use analytics to continuously refine content, delivery methods, and learner engagement strategies.
• Scalable Delivery Infrastructure – Build and maintain scalable processes for content creation, publishing, and distribution across multiple channels. Champion the adoption of a robust learning management system (LMS) that supports self‑paced learning, certification, and community forums.
• Team Leadership & Mentorship – Recruit, coach, and develop a high‑performing team of instructional designers, trainers, content writers, and knowledge‑base administrators. Foster a culture of collaboration, innovation, and accountability.
• External Partnerships – Identify and negotiate strategic alliances with leading training providers, universities, and industry associations to enrich our learning ecosystem and expand reach.
• Thought Leadership – Represent brighthush at industry conferences, webinars, and panels. Publish whitepapers, case studies, and thought pieces that position brighthush as a pioneer in customer enablement.
• Continuous Improvement & Innovation – Stay abreast of the latest trends in adult learning, technology, and customer success. Pilot new formats such as gamified learning, virtual reality simulations, and AI‑driven coaching to keep brighthush at the cutting edge.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Business Administration, or a related field.
• Minimum of 8–10 years of progressive experience in customer education, learning & development, or a similar role within a SaaS or technology company.
• Proven track record of designing and launching large‑scale customer training programs that drive measurable business outcomes (e.g., adoption, retention, upsell).
• Deep expertise in instructional design methodologies (ADDIE, SAM, Bloom’s Taxonomy) and adult learning principles.
• Strong analytical skills with the ability to translate data into actionable insights and strategic decisions.
• Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels.
• Demonstrated ability to lead and inspire cross‑functional teams in a fast‑paced, remote environment.
• Flexibility to travel as needed for on‑site training, customer visits, or internal events.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Education, or related field).
• Experience managing a global customer education program with a diverse, multi‑regional audience.
• Hands‑on experience with learning management systems (e.g., brighthush LMS) and authoring tools (e.g., Articulate, Captivate).
• Knowledge of emerging learning technologies such as AI‑driven personalization, micro‑learning platforms, and virtual reality.
• Prior experience in a leadership role within a high‑growth SaaS company.
• Published work or speaking engagements on customer success, learning strategy, or digital transformation.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate business goals into learning initiatives.
• Project Management – Proven ability to manage multiple projects, timelines, and resources simultaneously.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and A/B testing to optimize learning outcomes.
• Collaboration & Influence – Skilled at building relationships across departments and influencing without direct authority.
• Creativity & Innovation – Passion for experimenting with new formats, tools, and pedagogical approaches.
• Customer‑Centric Mindset – Deep empathy for customer pain points and a commitment to delivering value through education.
• Adaptability – Thrives in a dynamic environment, quickly adjusting priorities and strategies.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As Senior Global Director of Customer Education & Learning Experience, you will:

• Lead a high‑impact team and shape the future of customer enablement across the organization.
• Collaborate with senior executives, gaining exposure to strategic decision‑making and corporate leadership.
• Participate in executive‑level mentorship programs and leadership development workshops.
• Access a generous learning budget to pursue certifications, conferences, and advanced courses.
• Contribute to brighthush’s thought leadership, publishing articles and speaking at industry events.
• Earn recognition through internal awards and public accolades for innovation and impact.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote‑first model means you can work from anywhere in the United States, while still enjoying:

• Weekly virtual town halls and cross‑departmental “innovation sprints.”
• Monthly team‑building activities, both virtual and in‑person, to foster camaraderie.
• A culture that celebrates experimentation, learning from failure, and celebrating successes.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Access to a digital wellness platform, mental health resources, and an Employee Assistance Program (EAP).
• Regular “learning lunches” where team members share insights and best practices.
• Flexible work hours to support work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to program impact and company growth.
• Equity options to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance plans with low deductibles.
• Flexible spending accounts (FSA), Health Savings Account (HSA), and dependent care FSA.
• 401(k) retirement plan with company match.
• Paid parental leave, paid sick leave, and paid time off that accrues annually.
• Pet benefits plan and optional voluntary life/AD&D, long‑term disability, and critical illness coverage.
• Education reimbursement for courses, certifications, and conferences.
• Monthly internet stipend to support your home office setup.
• Regular wellness challenges, virtual fitness classes, and mindfulness sessions.
• Access to a global network of learning partners and industry experts.

How to Apply

If you are a visionary leader who thrives on building transformative learning experiences and driving customer success, we would love to hear from you. Please submit your resume, a cover letter outlining your experience with large‑scale customer education programs, and any relevant portfolio or case studies.

Join brighthush and help us empower businesses worldwide to create authentic, measurable engagement that fuels growth and lasting relationships.