Senior Global Order‑to‑Cash & Customer Experience Lead – Championing Seamless Drop‑Ship Operations, Supply Chain Excellence, and Unmatched Customer Delight at brighthush

Welcome to brighthush – The Future of Mobility Starts Here

For over 150 years, brighthush has been the gold standard in high‑performance lubricants, powering everything from the most demanding motorsports engines to the most complex industrial machinery. Our journey began in 1870, and today we operate in more than 160 countries, delivering synthetic oils, greases, and cutting‑edge solutions that keep the world moving. At brighthush, we don’t just sell lubricants – we create experiences that elevate every interaction, whether it’s a distributor in Brazil placing a bulk order or a retailer in Japan requesting a last‑minute shipment.

Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We believe that the future of mobility is forged through trust, transparency, and technology, and we are committed to delivering on that promise every day. If you thrive in a fast‑paced, global environment and want to be part of a team that shapes the future of supply chain and customer experience, brighthush is the place for you.

Why This Role Matters

The Senior Global Order‑to‑Cash & Customer Experience Lead is the linchpin that connects our customers, distributors, logistics partners, and internal teams. In a world where speed, accuracy, and customer delight are non‑negotiable, your expertise will directly influence satisfaction, operational efficiency, and revenue growth. You will be the voice that transforms a complex order into a seamless journey, ensuring every step from placement to payment is flawless.

Beyond managing the end‑to‑end O2C cycle, you will be a strategic partner in continuous improvement, data‑driven decision making, and cross‑functional collaboration. Your work will shape how brighthush delivers value, reinforcing our reputation as a leader in supply chain excellence.

Key Responsibilities

• End‑to‑End Order‑to‑Cash Management – Own the entire O2C cycle for drop‑shipment and local orders, guaranteeing accurate, timely execution from order entry to cash receipt.
• Customer Champion – Serve as the primary point of contact for customers, distributors, and commercial teams. Proactively communicate order status, product availability, shipment updates, and resolve inquiries, claims, and delivery issues.
• Platform Adoption & Training – Drive adoption of brighthush’s B2B ordering platform by providing training, troubleshooting, and best‑practice guidance to internal stakeholders and external partners.
• Operations & Supply Chain Coordination – Partner with headquarters, logistics teams, and third‑party logistics (3PL) providers to ensure seamless order fulfillment and on‑time deliveries.
• Documentation & Compliance – Manage import and shipping documentation, including Bills of Lading, commercial invoices, packing lists, and related trade documents. Ensure compliance with international trade regulations and internal audit requirements.
• Inventory & Risk Monitoring – Track inventory availability, supply risks, and delivery plans. Provide insights to mitigate disruptions, optimize stock levels, and support demand planning.
• Billing & Financial Support – Collaborate with finance to reconcile invoices, resolve billing discrepancies, and support revenue recognition in accordance with accounting standards.
• Reporting & Analytics – Generate and analyze key performance indicators (KPIs) for customer service and logistics. Build dashboards in SAP and Power BI to provide actionable insights to senior leadership.
• Process Improvement Initiatives – Identify opportunities to simplify processes, enhance customer experience, and increase operational efficiency. Champion automation projects, data quality enhancements, and continuous improvement methodologies.
• Stakeholder Collaboration – Build strong relationships with cross‑functional teams, influence decision‑making, and manage complex customer situations with diplomacy and resilience.

Essential Qualifications

• Bachelor’s degree in Supply Chain, Logistics, International Trade, Business, or a related discipline.
• Minimum of 5 years’ experience managing O2C processes in domestic and/or international settings.
• Proficient in SAP, especially sales order management and billing modules.
• Solid understanding of import/export operations, shipping documentation, and customer service workflows.
• Advanced Excel skills; experience with Power BI, dashboards, reporting, and process automation is a plus.
• Native‑level Spanish and fluent English (written and spoken).
• Strong organizational, analytical, and problem‑solving abilities with meticulous attention to detail.
• Proven track record of building relationships, influencing stakeholders, and managing complex customer scenarios.
• Proactive, resilient, and customer‑focused mindset with a continuous improvement orientation.

Preferred Qualifications

• Experience in a high‑volume, global drop‑shipment environment.
• Knowledge of advanced supply chain technologies (e.g., TMS, WMS, EDI).
• Certifications in Supply Chain Management (CSCP, APICS) or Project Management (PMP, Prince2).
• Experience with data‑driven decision making and process automation tools.

Skills & Competencies

• Customer‑Centricity – Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking – Ability to dissect complex data sets, identify trends, and recommend actionable solutions.
• Communication – Clear, concise, and persuasive communication across all levels, both written and verbal.
• Collaboration – Comfortable working in cross‑functional teams and building consensus.
• Adaptability – Thrive in a fast‑changing, dynamic environment with shifting priorities.
• Technical Proficiency – Comfortable with SAP, Power BI, Excel, and other enterprise tools.
• Project Management – Ability to lead initiatives, manage timelines, and deliver results.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Continuous learning pathways, including online courses, certifications, and workshops.
• Rotational assignments across different regions and functions to broaden your skill set.
• Clear career ladders with defined milestones for advancement into senior customer service, operations, or supply chain leadership roles.
• Participation in global projects that shape the future of mobility and supply chain excellence.
• Access to industry conferences, trade shows, and networking events to stay ahead of market trends.

Work Environment & Culture

brighthush fosters a culture of co‑creation, where every voice matters. Our hybrid model blends the flexibility of remote work with the collaboration of in‑office teams. You’ll work in our Mexico City headquarters, with the option to telecommute part of the week. Our inclusive environment encourages innovation, celebrates diversity, and rewards high performance. We value work‑life balance, mental well‑being, and a sense of purpose in everything we do.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to individual and company goals.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and hybrid work options.
• Employee recognition programs and annual company events.
• Access to a global network of colleagues, mentors, and industry experts.

How to Apply

If you’re ready to join a global leader that values innovation, collaboration, and customer excellence, we’d love to hear from you. Submit your application through the link below and become part of the brighthush family.

Apply to this Job

Join brighthush – Where Performance Is Co‑Created

At brighthush, we don’t just deliver products; we deliver experiences that keep the world moving. As the Senior Global Order‑to‑Cash & Customer Experience Lead, you’ll be at the heart of our global operations, ensuring that every customer interaction is seamless, efficient, and memorable. If you’re passionate about driving excellence, building relationships, and making a tangible impact in a dynamic international environment, we invite you to apply today and help shape the future of mobility.