Senior Global Project Manager & Customer Success Champion – Architecting Seamless Onboarding, Optimization, and Journey Excellence for a Multi‑Product Healthcare SaaS Platform (Remote – Spain) – brighthush

About brighthush

brighthush is a global trailblazer in health‑tech, redefining how patients, clinicians, and health enterprises connect, collaborate, and thrive. Leveraging artificial intelligence, advanced data analytics, and a suite of cloud‑native SaaS solutions, we empower medical practices, hospitals, and health‑tech startups to streamline operations, elevate patient engagement, and achieve measurable health outcomes. Our mission is simple yet ambitious: democratize access to high‑quality healthcare by marrying cutting‑edge technology with compassionate care. With a rapidly expanding portfolio that spans electronic health records, telemedicine, population health analytics, and AI‑driven clinical decision support, brighthush is shaping the future of healthcare delivery worldwide.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just build products – we build a movement. Our remote‑first culture means you can work from any corner of Spain, whether that’s the vibrant streets of Barcelona, the historic avenues of Madrid, or a quiet coastal town. Yet, you’ll never feel isolated; weekly virtual town halls, cross‑functional hackathons, and open‑door leadership channels keep the pulse of the company alive. We celebrate diversity, champion creative problem‑solving, and reward impact with competitive compensation, generous time off, and a comprehensive benefits package that supports both your professional and personal life. Our people are our greatest asset, and we invest heavily in their growth, well‑being, and career progression.

Role Overview

We are seeking a seasoned Global Project Manager who will become the heartbeat of our Customer Success and Product Management Services (PMS) initiatives. In this pivotal role, you will own the entire customer journey—from the moment a clinic signs on to the ongoing optimization of their experience. Your strategic vision, data‑driven mindset, and deep understanding of CRM platforms will enable you to build scalable processes, metrics, and cross‑team collaborations that drive customer satisfaction and business growth.

Key Responsibilities

• Customer Success Leadership: Serve as the voice of the customer across all touchpoints, translating feedback into actionable improvements for product, service, and support teams.
  • Conduct regular customer health reviews and identify upsell or renewal opportunities.
  • Champion a culture of continuous improvement by sharing best practices across the organization.
  • Develop and maintain a customer advocacy program that turns satisfied users into brand ambassadors.
• Onboarding & Enablement: Design, implement, and continuously refine onboarding workflows for new clinic and enterprise clients, ensuring a smooth transition from sales to active usage.
  • Create onboarding playbooks, training modules, and self‑service resources.
  • Partner with Sales and Implementation teams to align expectations and deliver a seamless handover.
  • Measure onboarding success through adoption rates, time‑to‑value metrics, and client satisfaction scores.
• Performance Metrics & Analytics: Develop and maintain a robust KPI framework that tracks adoption, usage, satisfaction, and revenue impact, providing transparent reporting to stakeholders.
  • Build dashboards in the brighthush CRM and BI tools.
  • Conduct cohort analyses and churn risk modeling to inform proactive engagement strategies.
  • Translate data into clear, actionable insights that drive decision‑making across the organization.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Sales, Marketing, and Support to align on roadmap priorities, feature releases, and customer communication plans.
  • Facilitate joint planning sessions and sprint reviews.
  • Ensure that customer insights are embedded in product development cycles.
  • Act as the liaison between customer success and engineering to prioritize bug fixes and feature enhancements.
• Process Improvement: Identify bottlenecks in the customer lifecycle, propose automation or tooling enhancements, and lead change management initiatives.
  • Champion the adoption of workflow automation in the CRM to reduce manual effort.
  • Lead root‑cause analysis for recurring customer issues.
  • Document and standardize best‑practice processes for scalability.
• Data Governance & CRM Management: Oversee data quality, segmentation, and workflow configuration in brighthush CRM platforms, ensuring accurate and actionable insights.
  • Define data ownership and stewardship policies.
  • Conduct periodic data audits and cleanse operations.
  • Collaborate with Data Science to enrich customer profiles with predictive analytics.
• Team Mentorship: Coach and develop junior project managers and customer success specialists, fostering a culture of continuous improvement.
  • Conduct regular one‑on‑ones and skill‑building workshops.
  • Create career development plans aligned with company objectives.
  • Encourage knowledge sharing through internal webinars and documentation.
• Stakeholder Reporting: Prepare executive‑level presentations and dashboards that illustrate progress, risks, and opportunities.
  • Translate complex data into clear, actionable insights for senior leadership.
  • Drive quarterly business reviews with key accounts.
  • Provide strategic recommendations for product and service enhancements.

Essential Qualifications

• Minimum 5 years of project or program management experience in a multi‑product, multi‑market environment.
• Proven track record in customer success or account management within SaaS or healthcare technology sectors.
• Advanced proficiency in brighthush CRM platforms, including data modeling, automation, and reporting.
• Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations.
• Fluent in English (written and spoken); additional Spanish language skills are a plus.
• Legal right to work in Spain without sponsorship.
• Excellent communication, negotiation, and stakeholder management abilities.
• Experience with agile methodologies and tools such as Jira, Confluence, or similar.

Preferred Qualifications

• Experience in the healthcare industry, particularly with clinic or enterprise clients.
• Knowledge of AI or data‑driven healthcare solutions.
• Certifications in PMP, Prince2, or similar project management frameworks.
• Background in data science or analytics, with familiarity in SQL, Python, or Tableau.
• Previous remote leadership experience in a distributed team environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Project Management: Expertise in planning, scheduling, risk mitigation, and resource allocation.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building long‑term relationships.
• Data Literacy: Comfortable working with large datasets, deriving insights, and presenting findings to non‑technical audiences.
• Change Management: Skilled at guiding teams through transitions and fostering adoption of new processes.
• Collaboration & Influence: Proven ability to work cross‑functionally and influence without direct authority.
• Adaptability: Thrives in fast‑paced, evolving environments and can pivot priorities as needed.
• Technical Proficiency: Familiarity with cloud platforms (AWS, Azure, GCP), API integrations, and data visualization tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Annual learning budget for courses, certifications, and conferences.
• Opportunities to lead cross‑regional initiatives and influence product strategy.
• Clear career pathways from Project Manager to Director of Customer Success or Head of Product Management Services.
• Regular performance reviews that focus on growth, impact, and skill enhancement.
• Access to internal knowledge bases, industry research, and thought‑leadership content.

Work Environment & Culture at brighthush

Our culture is built on transparency, empowerment, and a shared commitment to improving global health outcomes. Key cultural pillars include:

• Remote‑First Flexibility: Work from any location in Spain with a fully equipped home office stipend.
• Inclusive Collaboration: Weekly virtual town halls, cross‑team hackathons, and open‑door leadership channels.
• Impact‑Driven Projects: Every team member contributes to measurable health improvements worldwide.
• Well‑Being Focus: Comprehensive health insurance, mental health resources, and wellness stipends.
• Continuous Feedback: 360‑degree reviews, peer recognition, and real‑time project retrospectives.
• Diversity & Inclusion: Celebrating varied backgrounds, perspectives, and life experiences.
• Community Engagement: Volunteer opportunities, health‑tech hackathons, and partnerships with NGOs.

Compensation & Benefits

While the exact salary range will be discussed during the interview process, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for senior project managers in Spain.
• Performance‑based bonuses tied to customer success metrics and project delivery.
• Generous paid time off (PTO) and flexible vacation policy.
• Parental leave that exceeds statutory requirements.
• Health, dental, and vision insurance for employees and dependents.
• Retirement savings plan with company match.
• Annual professional development stipend and access to industry conferences.
• Employee stock option program to share in brighthush’s growth.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.

How to Apply

If you are a results‑oriented, data‑savvy project manager with a passion for customer success in the healthcare technology space, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about the opportunity at brighthush. Join us in shaping the future of global health—apply today!