Senior Global Trade Customer Success Manager – Driving Retention, Expansion, and Customer Delight in Cloud‑Enabled Trade Solutions at brighthush

Welcome to brighthush – Where Global Trade Meets Innovation

At brighthush, we’re redefining the way businesses navigate the complex world of customs, compliance, and logistics. Our cloud‑based platform empowers organizations of every size—from emerging startups to Fortune 500 giants—to trade with confidence, speed, and precision. By simplifying cross‑border commerce, we help our clients reduce risk, accelerate growth, and unlock new market opportunities worldwide.

Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Every interaction is an opportunity to create lasting value, and we empower our teams to think strategically, act decisively, and innovate continuously. At brighthush, you’ll find a supportive environment where diverse perspectives are celebrated, learning is encouraged, and impact is measured by the success of our clients.

Why brighthush is the Ideal Place for Your Next Career Move

As a global leader in trade technology, brighthush offers a unique blend of cutting‑edge products, a dynamic market, and a culture that rewards initiative. In this role, you’ll be at the forefront of shaping how businesses manage trade compliance, leveraging your expertise to drive customer satisfaction, retention, and expansion. You’ll work alongside a talented team of engineers, product managers, and data scientists, all dedicated to delivering world‑class solutions that transform the way companies trade.

We believe that the best ideas come from people who are passionate, curious, and unafraid to challenge the status quo. If you thrive in an environment where you can own outcomes, collaborate across functions, and see the direct impact of your work on customers’ bottom lines, brighthush is the place for you.

Key Responsibilities – What You’ll Do Every Day

In this senior‑level position, you will be the primary advocate for our global trade customers, ensuring they achieve maximum value from our cloud platform. Your day‑to‑day activities will include:

• Customer Relationship Management: Build and nurture long‑term partnerships with key accounts across North America, Europe, and Asia, acting as the trusted advisor for trade strategy and platform adoption.
• Retention & Expansion: Develop and execute account plans that drive renewal, upsell, and cross‑sell opportunities, consistently meeting or exceeding quarterly and annual revenue targets.
• Health Monitoring: Utilize data analytics and customer health dashboards to proactively identify risks, recommend solutions, and ensure a seamless customer journey.
• Onboarding & Enablement: Lead the end‑to‑end onboarding process for new clients, coordinating with implementation, training, and support teams to guarantee a smooth transition.
• Product Feedback Loop: Capture customer insights and translate them into actionable requirements for product development, ensuring our roadmap aligns with market needs.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in global trade compliance.
• Cross‑Functional Collaboration: Partner with sales, marketing, and engineering to align on go‑to‑market strategies, customer success metrics, and product enhancements.
• Reporting & Analytics: Produce regular reports on customer health, usage patterns, and satisfaction scores, presenting findings to senior leadership.

Essential Qualifications – What We Expect

• Minimum of 8 years of professional experience, with at least 3 years in a customer success or account management capacity.
• Strong background in global trade, customs, or compliance, preferably within a B2B SaaS environment.
• Proficiency with cloud software platforms, Salesforce, and ERP systems (e.g., SAP, Oracle, Netsuite).
• Demonstrated success in driving customer retention, expansion, and satisfaction metrics.
• Excellent communication skills in English, both written and verbal; additional languages are a plus.
• Bachelor’s degree in Business, International Trade, Supply Chain, or a related field; a master’s degree is highly preferred.
• Experience with Gainsight or similar customer success platforms is a strong advantage.

Preferred Qualifications – Bonus Points

• Experience working with multinational corporations or complex global supply chains.
• Knowledge of trade regulations such as U.S. Customs and Border Protection (CBP), World Trade Organization (WTO) agreements, and regional trade blocs (e.g., EU, NAFTA/USMCA).
• Hands‑on experience with data analytics tools (e.g., Tableau, Power BI) to derive actionable insights.
• Track record of leading cross‑functional initiatives that result in measurable business outcomes.
• Certified Customer Success Manager (CCSM) or similar credential.

Key Skills & Competencies – What Makes You Successful

• Strategic Thinking: Ability to see the big picture and translate customer goals into actionable plans.
• Relationship Building: Proven skill in establishing trust and rapport with C‑level executives and operational teams.
• Analytical Acumen: Strong data‑driven mindset to monitor health metrics and forecast trends.
• Problem Solving: Creative approach to resolving complex trade and technology challenges.
• Project Management: Experience managing multiple priorities and stakeholders simultaneously.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Comfortable navigating a fast‑paced, evolving industry and technology landscape.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Annual learning stipend for certifications, conferences, and courses.
• Cross‑functional projects that broaden your skill set beyond customer success.
• Clear career ladder with defined pathways to leadership roles such as Director of Customer Success or VP of Global Accounts.
• Regular performance reviews that focus on growth, impact, and goal alignment.

Work Environment & Culture – Where Innovation Thrives

brighthush embraces a flexible, remote‑first culture that empowers employees to work from anywhere in the United States, with optional hubs in Eagan, Frisco, and New York City. Our culture is characterized by:

• Inclusive teamwork that values diverse perspectives.
• Transparent communication from the executive team to every employee.
• Regular virtual town halls, hackathons, and innovation challenges.
• Commitment to work‑life balance, with generous paid time off and flexible scheduling.
• Community engagement initiatives, including volunteer days and sustainability projects.

Compensation & Benefits – We Reward Your Impact

We offer a competitive total rewards package that includes:

• Base salary range: USD 106,400 – 197,600 per year, commensurate with experience.
• Performance‑based bonuses tied to customer retention and expansion metrics.
• 401(k) plan with company matching.
• Health, dental, and vision insurance for you and your family.
• Generous paid time off, including vacation, sick leave, and personal days.
• Tuition reimbursement program to support continuous learning.
• Parental leave policy that supports new parents with paid time off and flexible return options.
• Employee stock purchase plan (ESPP) and equity opportunities for senior roles.
• Wellness programs, including mental health resources and fitness stipends.

Ready to Make an Impact? Apply Today

If you are a seasoned customer success professional with a passion for global trade and a track record of driving customer value, we want to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of trade technology at brighthush.

Join us and become part of a team that is redefining how businesses navigate the complexities of global commerce. Your expertise will directly impact the success of our clients and the growth of brighthush.

Ready to take the next step? and start your journey with brighthush.