Senior Healthcare Billing & Insurance Customer Service Specialist – Remote & Onsite – Champion of Patient Advocacy, Billing Accuracy, Revenue Optimization, and Regulatory Compliance – Join brighthush

Introduction: Why brighthush is the Future of Healthcare Support

For more than three decades, brighthush has stood at the intersection of technology, compliance, and compassionate care. We transform the most complex billing and insurance challenges into clear, patient‑centered conversations that drive financial health and improve outcomes. Whether you’re dialing in from a cozy home office or collaborating in our modern Marshfield, WI headquarters, you’ll be part of a culture that prizes innovation, teamwork, and work‑life harmony.

In a world where healthcare costs are rising, regulations are evolving, and patients demand transparency, brighthush is the trusted partner clinicians, insurers, and patients turn to for reliable, data‑driven solutions. We blend deep industry expertise with cutting‑edge technology to help our clients navigate the ever‑shifting landscape of medical billing, compliance, and revenue cycle management.

Why This Role Matters

Every interaction between a patient and a provider can influence outcomes, satisfaction, and revenue. From the first phone call to the final payment settlement, precision, transparency, and empathy are essential. As a Healthcare Billing & Insurance Customer Service Specialist at brighthush, you will be the frontline advocate who turns complex billing questions into clear, actionable solutions. Your expertise will directly impact the quality of our service, the satisfaction of our clients, and the financial health of the organizations we support.

Key Responsibilities

Your day‑to‑day will blend technical acumen with interpersonal finesse. Below is a comprehensive breakdown of what your role will entail:

• Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries, resolving complex billing and insurance questions with empathy and precision.
• Account Management: Oversee aging accounts that have not yet been escalated to collections, guiding patients toward payment solutions and ensuring compliance with internal policies.
• Billing Expertise: Address intricate billing issues such as deductibles, co‑insurance, co‑pays, denial appeals, charge disputes, claim resubmissions, eligibility checks, and coding discrepancies.
• Financial Guidance: Review financial statements and recommend payment plans or assistance programs that align with client guidelines and regulatory requirements.
• Problem Resolution: Navigate objections and concerns, turning challenging conversations into collaborative problem‑solving sessions that leave patients satisfied.
• Script & Compliance: Utilize scripts and verbatims to maximize recovery while maintaining strict adherence to company and regulatory standards.
• Documentation: Accurately record all interactions, including notes, codes, and follow‑up actions, ensuring traceability and audit readiness.
• Systems Proficiency: Operate seamlessly within internal systems and client portals, maintaining data integrity and workflow efficiency.
• Core Values: Embody brighthush’s Core Values and Strategic Anchors in every interaction, demonstrating professionalism and integrity.
• Continuous Improvement: Participate in ongoing training, process improvement initiatives, and industry trend updates to stay ahead of the curve.

Essential Qualifications

To excel in this role, you should bring:

• High School Diploma or equivalent (GED) with a strong academic record.
• Exceptional verbal and written communication skills, impeccable grammar, and polished telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed and accuracy (minimum 45 WPM).
• Basic mathematical proficiency for quick calculations involving addition, subtraction, multiplication, division, and percentages.
• Self‑motivation, reliability, and a proven track record of meeting or exceeding performance metrics in a remote or office setting.
• Professional judgment and the ability to handle sensitive personal information (PHI) with strict confidentiality.
• Experience in a call center or healthcare customer service environment is highly desirable.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Prior exposure to medical billing and coding, including familiarity with CPT, ICD‑10, and HCPCS codes.
• Experience using healthcare software such as brighthush.
• Background in a medical office setting or a solid understanding of health insurance processes.
• Previous supervisory or team‑lead responsibilities within a growing organization.

Skills & Competencies

Success at brighthush requires a blend of technical acumen and soft skills:

• Customer‑Centric Mindset: Demonstrating patience, empathy, and sincerity in every interaction.
• Problem‑Solving: Quickly diagnosing issues and proposing effective solutions.
• Adaptability: Thriving in a fast‑paced environment with evolving policies and procedures.
• Collaboration: Working cross‑functionally with billing, collections, and compliance teams.
• Time Management: Prioritizing tasks to meet key performance indicators such as call volume, resolution rate, and quality scores.
• Integrity: Upholding confidentiality and ethical standards when handling sensitive information.
• Technical Proficiency: Comfortable with CRM platforms, billing software, and data analytics tools.
• Learning Agility: Eager to absorb new information, adapt to changes, and apply best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Specialist, you’ll have clear pathways to advance:

• Transition to a Team Lead role, overseeing a group of representatives and shaping service strategies.
• Move into specialized functions such as Collections Management, Billing Analysis, or Compliance.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Access continuous learning resources, including certifications in medical billing, coding, and customer service excellence.
• Attend industry conferences, webinars, and workshops to stay current on healthcare regulations and best practices.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Whether you’re working from our modern office in Marshfield, WI, or from the comfort of your home, you’ll experience:

• Flexible scheduling options to accommodate personal commitments.
• State‑of‑the‑art technology and tools that streamline workflow and enhance productivity.
• Regular virtual team meetings, town halls, and social events to foster connection.
• A supportive environment where feedback is valued and continuous improvement is encouraged.
• Recognition programs that celebrate achievements and milestones.
• Opportunities to contribute to community outreach and patient advocacy initiatives.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee assistance programs and flexible spending accounts.
• Access to a company‑wide learning platform with courses on leadership, compliance, and technical skills.

How to Apply

Ready to take the next step in your career and join a forward‑thinking organization that values your expertise? Follow these simple steps:

1. Prepare your resume, highlighting relevant billing, coding, and customer service experience.
2. Draft a cover letter that explains why you’re passionate about patient advocacy and how your skills align with brighthush’s mission.
3. Click the link below to submit your application and become part of the brighthush family.

Apply to this position at brighthush

Join brighthush Today

Choosing brighthush means becoming part of a forward‑thinking organization that values your expertise, supports your growth, and places patient care at the heart of everything we do. Our collaborative environment, commitment to innovation, and dedication to employee well‑being set us apart in the healthcare support industry.

We look forward to discovering how your passion for patient advocacy and billing excellence can contribute to brighthush’s mission of delivering outstanding healthcare support. Join us and help shape the future of patient‑centered billing solutions.