Senior Healthcare Customer Service Representative – Remote Senior Citizen Support Specialist – Call Center Excellence – Empowering Patients with Compassionate Care at brighthush

About brighthush

brighthush is a global pioneer in delivering high‑value customer experiences across the healthcare and technology sectors. Our mission is simple yet powerful: to empower patients and their families through compassionate, accurate, and timely support. By partnering with leading healthcare providers, insurers, and tech innovators, we create seamless interactions that truly matter. Our remote workforce is the backbone of this mission, enabling us to reach customers wherever they are while maintaining the highest standards of care. At brighthush, every call, email, or support ticket is an opportunity to make a difference, and we are committed to fostering a culture of passion, care, and excellence.

Why Join brighthush?

At brighthush, we celebrate the power of human connection. Our culture is built on:

• Impactful Work – Your voice directly supports senior citizens and patients navigating complex healthcare journeys.
• Global Collaboration – Join a diverse, worldwide team that values continuous learning and innovation.
• Flexibility – Work from the comfort of your home with a schedule that accommodates evenings, weekends, and occasional holidays.
• Growth & Development – Benefit from structured training, mentorship, and clear advancement pathways.
• Recognition & Rewards – Celebrate milestones and exceptional performance through our recognition programs.

Position Overview

We are seeking dedicated, empathetic, and detail‑oriented Healthcare Customer Service Representatives to join our work‑from‑home team. In this role, you will handle inbound customer service inquiries, assist callers with healthcare‑related questions, navigate medical terminology, and maintain a high level of patient and customer care. You will be the first line of support for patients, caregivers, and healthcare partners, ensuring that every interaction is handled with professionalism, empathy, and efficiency.

Key Responsibilities

• Provide exceptional customer service support via phone, resolving customer queries efficiently and empathetically.
• Demonstrate a continuous passion for excellence when interacting with customers, with a special focus on assisting senior citizens.
• Utilize computer literacy and strong typing skills to navigate multiple databases and document caller interactions accurately.
• Listen actively to customer needs, comprehend complex healthcare details, and provide accurate information.
• Maintain confidentiality and adhere to all healthcare privacy regulations and policies.
• Participate in team meetings, ongoing training sessions, and performance reviews.
• Work weekends and be available for occasional overtime based on operational needs.

Essential Functions

• Handle inbound calls from patients, caregivers, and healthcare partners.
• Resolve inquiries related to benefits, coverage, claims, and service usage.
• Escalate complex issues to the appropriate specialist while ensuring a smooth handoff.
• Maintain accurate call logs and update customer records in real time.
• Adhere to call center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.

Schedule & Availability

• Full schedule flexibility to include evenings, weekends, potential holidays, and occasional overtime based on operational needs.
• Multiple upcoming start dates available across November.
• Shift: First (7 AM – 7 PM)

Compensation & Benefits

Competitive Annual Salary: $29,000 – $30,000 (based on experience and performance)

In addition to a competitive salary, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance (medical, prescription, and vision plans)
• Short‑term and long‑term disability coverage
• Life and AD&D insurance
• 401(k) retirement plan with company match
• Paid time off, holidays, and sick leave
• Employee assistance program and wellness resources
• Professional development stipend and tuition reimbursement

Qualifications

Essential Qualifications

• High school diploma or equivalent (college coursework or a degree is a plus).
• Excellent verbal and written communication skills.
• Strong computer literacy and proficiency in typing (minimum 35 WPM).
• Ability to navigate multiple databases and CRM systems.
• Empathy and patience when dealing with senior citizens and patients in distress.
• Commitment to confidentiality and adherence to HIPAA and other privacy regulations.
• Reliable internet connection and a quiet workspace.
• Availability to work evenings, weekends, and occasional holidays.

Preferred Qualifications

• Previous call center or customer service experience (healthcare preferred).
• Experience working with senior citizens or in a geriatric care environment.
• Knowledge of medical terminology and basic health insurance concepts.
• Experience with call center software (e.g., brighthush, brighthush, or similar).
• Multilingual abilities (Spanish, French, or other languages are a plus).
• Strong problem‑solving skills and the ability to handle high‑volume call traffic.

Skills & Competencies

• Active listening and clear, concise communication.
• Empathy and cultural sensitivity.
• Time management and organizational skills.
• Adaptability to changing processes and technologies.
• Team collaboration and a willingness to share best practices.
• Resilience under pressure and a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering medical terminology, customer service best practices, and regulatory compliance.
• Mentorship programs pairing you with experienced team members.
• Clear career ladder: Customer Service Representative → Senior Representative → Team Lead → Manager → Director.
• Opportunities to transition into specialized roles such as Claims Specialist, Quality Assurance Analyst, or Training Coordinator.
• Annual performance reviews that recognize achievements and outline personalized development plans.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and well‑being. Our remote workforce enjoys:

• Flexible work hours that respect personal commitments.
• Regular virtual team building events and wellness challenges.
• Open communication channels with leadership and peer support.
• A commitment to diversity, equity, and inclusion—ensuring that every voice is heard.
• Recognition programs that celebrate milestones and exceptional performance.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all abilities and provide reasonable accommodations throughout the hiring process. If you require assistance, please contact [email protected].

Application Process

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We review applications on a rolling basis and encourage you to apply early.

Apply to this Job

Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any violation of this law will result in criminal penalties and civil liability.

Posting Duration

This posting is open for thirty (30) days.