Senior Healthcare Customer Service Specialist – Remote Billing & Claims Support – Championing Patient Experience, Accelerating Revenue Cycle Success at brighthush

Welcome to brighthush – Pioneering the Future of Patient‑Centric Healthcare Support

At brighthush, we are redefining the way patients, providers, and payers navigate the complex world of medical billing and claims. Our mission is simple yet transformative: to turn every interaction into a clear, compassionate, and efficient experience that empowers patients to focus on their health, while giving clinicians and insurers the confidence they need to close the revenue cycle faster. By blending cutting‑edge technology with a human‑first philosophy, we create a seamless bridge between medical jargon and everyday understanding.

As the healthcare landscape evolves—driven by value‑based payment models, regulatory shifts, and a growing emphasis on patient empowerment—brighthush is at the forefront of this change. We’re looking for a seasoned, customer‑focused professional who can thrive in a fast‑paced, fully remote environment and help us deliver the highest quality service to our patients and partners.

Position Overview

We are seeking a Senior Healthcare Customer Service Specialist to join our remote team. In this role, you will be the first point of contact for patients and clients, handling high‑volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage. Your primary goal is to resolve inquiries efficiently, accurately, and with genuine empathy—ensuring compliance, accuracy, and customer satisfaction in every interaction.

Your Impact as a Senior Specialist

As a senior member of our customer service squad, you will:

• Serve as a trusted advisor, guiding patients through complex billing scenarios and ensuring they feel heard and supported.
• Act as a bridge between patients, providers, and internal teams, translating medical jargon into clear, actionable information.
• Drive continuous improvement by identifying recurring pain points and collaborating with product and compliance teams to refine processes.
• Mentor junior agents, sharing best practices and fostering a culture of excellence and empathy.
• Represent brighthush’s brand values in every interaction, turning challenging situations into opportunities for positive impact.

Key Responsibilities

• Handle 60+ inbound and outbound calls daily, addressing billing, payment, and insurance coverage questions.
• Utilize established scripts and procedures to provide consistent, high‑quality service.
• Gather essential account information, research details, and resolve concerns promptly.
• Explain billing information, insurance benefits, and available services in clear, patient‑friendly language.
• Assess patient needs, recommend appropriate solutions, and, when necessary, escalated issues to the appropriate team.
• Maintain accurate call logs, update patient records, and ensure data integrity across multiple systems.
• Collaborate with leadership and peers using screen‑sharing and collaboration tools to troubleshoot complex issues.
• Contribute to continuous improvement initiatives by providing feedback on processes and suggesting enhancements.
• Adhere strictly to HIPAA regulations and confidentiality policies at all times.
• Support department goals, recommend efficiency improvements, and participate in training and development activities.
• Perform additional duties as assigned to support team and organizational success.

Essential Qualifications

• High School Diploma or GED required; additional education (associate or bachelor’s degree) is a plus.
• 1–2 years of customer service experience in a call‑center environment.
• Experience in healthcare, insurance, or medical collections preferred.
• Strong verbal, written, and interpersonal communication skills.
• Proven problem‑solving abilities with a calm, empathetic approach.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively to meet and exceed performance goals.
• Comfort using Microsoft Office Suite and adapting to new technologies.
• Strong attendance and reliability record.

Preferred Qualifications

• Bilingual (Spanish) proficiency—preferred but not required.
• Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims.
• Basic understanding of medical terminology and the healthcare revenue cycle.
• Experience working with multiple systems and databases in a fast‑paced environment.
• Knowledge of HIPAA compliance and data privacy best practices.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to make a positive impact.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Analytical Thinking: Ability to assess complex situations and provide effective solutions.
• Adaptability: Comfortable navigating new tools, processes, and changing priorities.
• Team Collaboration: Strong teamwork skills and a willingness to support peers.
• Time Management: Efficiently manage high call volumes while maintaining quality.
• Technical Proficiency: Comfortable with CRM systems, call‑routing software, and data entry.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Healthcare Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering billing, insurance, and compliance.
• Mentorship from experienced supervisors and cross‑functional teams.
• Opportunities to transition into specialized roles such as Claims Analyst, Billing Specialist, or Customer Experience Lead.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.
• Access to industry conferences, webinars, and certifications to stay ahead of healthcare trends.
• Participation in innovation labs where you can propose and pilot new customer‑service initiatives.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative team thanks to:

• Daily virtual huddles and weekly team meetings.
• Open‑door communication channels with leadership.
• Recognition programs that celebrate individual and team achievements.
• Flexible work schedules that support work‑life balance.
• A commitment to diversity, equity, and inclusion in all aspects of our operations.
• Regular virtual social events and wellness challenges to build camaraderie.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $17.00 per hour, with the potential for quarterly bonus eligibility based on performance metrics. In addition to base pay, you’ll enjoy:

• Comprehensive health coverage (medical, dental, vision) starting the first day of the month following 90 days of full‑time employment.
• Life and disability insurance, including basic life/AD&D and short‑term/long‑term disability coverage.
• 401(k) retirement savings plan with company match, available after three months of continuous service.
• Paid Time Off (PTO) accrual from day one.
• Flexible benefits options and the ability to tailor your plan to your needs.
• Access to a modern, fully equipped home office setup, with equipment provided by brighthush.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.
• Employee assistance program and counseling services.
• Annual stipend for professional development and certifications.

How to Apply

Ready to join a team that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to This Job

Closing Statement

At brighthush, we’re not just a company—we’re a community dedicated to making healthcare interactions smoother, clearer, and more compassionate. If you’re a proactive, detail‑oriented professional who thrives in a fast‑paced, remote environment and is eager to help patients navigate their healthcare journey, we want to hear from you. Join us and be part of a team that values innovation, collaboration, and the human touch.