Senior Healthcare Customer Success & Sales Specialist – Remote Client Engagement & Therapy Scheduling Expert – Empowering Accessible Mental Health Care at brighthush

About brighthush

brighthush is a forward‑thinking, rapidly expanding healthcare organization that is redefining how people access mental health and therapeutic services. With a clear mission to make high‑quality care accessible, affordable, and personalized, we partner with clinicians, clinics, and community organizations to deliver seamless therapy experiences for clients across the United States. Our culture is built on empathy, innovation, and a relentless focus on client outcomes. As a fully remote, 100 % work‑from‑home company, we empower our team members to thrive in a flexible environment while contributing to a meaningful, life‑changing mission.

Position Overview

We are looking for a dynamic, client‑centric Healthcare Customer Success & Sales Specialist to join our growing team. In this role, you will be the first point of contact for prospective and current clients, guiding them through the entire therapy journey—from initial outreach and scheduling to ongoing support and partnership development. Your ability to combine empathetic communication with strategic sales acumen will be essential in building trust, driving client acquisition, and sustaining long‑term relationships with referral partners.

What You’ll Do

As a key member of our customer success and sales organization, you will:

Key Responsibilities

• Connect with leads and clients via phone, email, and other digital channels to guide them through scheduling therapy sessions and answer any questions.
• Engage waitlisted clients, assess their needs, and match them with the most suitable therapist to ensure optimal care outcomes.
• Handle inbound inquiries and proactively follow up on missed or potential opportunities, maintaining a high level of responsiveness.
• Build trust through thoughtful, empathetic conversations, especially with individuals in vulnerable or emotionally distressed situations.
• Accurately document client information and interactions in real time using internal systems, ensuring data integrity and compliance.
• Collect and verify demographic, insurance, and referral information to support proper client placement and billing processes.
• Use EHR systems to schedule appointments, maintain records, and update client data, ensuring a smooth client experience.
• Present and promote brighthush services to referral sources such as healthcare providers, clinics, and community organizations.
• Develop and nurture relationships with partners and referral networks to drive consistent business growth.
• Consistently meet and exceed individual and team sales targets, contributing to the overall success of the organization.

Essential Qualifications

• Strong communication skills in English (C1 level or above, both written and spoken).
• Confidence in sales conversations, with the ability to influence and guide decisions.
• Highly organized, capable of managing multiple tasks independently in a remote setup.
• Comfortable navigating ambiguity and adapting to evolving processes.
• Empathetic, with the ability to support clients who may be in emotional or mental distress.
• Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms).
• Strong problem‑solving mindset with meticulous attention to detail.
• Proven track record in sales, consistently achieving or surpassing targets.
• Experience in lead generation, prospecting, and outbound outreach (including cold calling).
• Self‑motivated, resilient, and able to maintain momentum in a fast‑paced environment.
• At least 2 years of sales experience (preferably in U.S. healthcare or mental health services).
• Experience working remotely or in a BPO environment is a plus.
• Familiarity with U.S. insurance eligibility is an advantage (not required).
• Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM.
• Stable internet connection of 10 Mbps or higher.
• Availability to work Monday to Friday during Pacific Time business hours.

Preferred Qualifications

• Background in mental health or behavioral health services.
• Experience using advanced CRM platforms such as Salesforce or HubSpot.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual abilities to serve a diverse client base.
• Previous experience in a startup or high‑growth environment.

Core Skills & Competencies

• Client‑Focused Communication
• Sales & Negotiation
• Time Management & Prioritization
• Data Entry & EHR Proficiency
• Relationship Building & Networking
• Problem Solving & Critical Thinking
• Adaptability & Resilience
• Team Collaboration & Cross‑Functional Coordination

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Healthcare Customer Success & Sales Specialist, you will have the opportunity to:

• Progress into senior sales or account management roles, overseeing larger client portfolios.
• Transition into leadership positions such as Team Lead or Regional Manager.
• Participate in ongoing training programs covering sales techniques, mental health industry trends, and regulatory compliance.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry best practices.
• Contribute to product development and service improvement initiatives, ensuring that client feedback shapes our offerings.

Work Environment & Company Culture

brighthush offers a vibrant, inclusive culture that values:

• Flexibility: 100% remote work with a focus on results rather than hours.
• Collaboration: Regular virtual team huddles, cross‑departmental projects, and open communication channels.
• Well‑being: Monthly health stipend, paid U.S. holidays, paid time off, and a birthday leave policy.
• Recognition: Performance‑based bonus structure and public acknowledgment of achievements.
• Innovation: A startup mindset that encourages experimentation, rapid iteration, and creative problem solving.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.

Compensation & Benefits

While specific salary figures are tailored to experience and performance, we offer a competitive base pay complemented by:

• Performance‑based bonuses tied to individual and team metrics.
• Monthly health stipend to support your personal wellness.
• Paid U.S. holidays and paid time off for rest and rejuvenation.
• Birthday leave to celebrate personal milestones.
• Comprehensive remote work package, including equipment stipends if needed.
• Opportunities for professional development and certifications.

Why Join brighthush?

By joining brighthush, you become part of a mission‑driven organization that is reshaping mental health care delivery. You will:

• Make a tangible difference in the lives of clients seeking therapy and support.
• Work alongside passionate professionals who value empathy, innovation, and continuous improvement.
• Enjoy the freedom of a fully remote role that balances flexibility with a strong sense of community.
• Benefit from a culture that rewards hard work, creativity, and results.
• Grow your career in a fast‑scaling environment with clear advancement paths.

Ready to Make an Impact?

If you are a driven, client‑centric sales professional with a passion for mental health services, we invite you to apply. Join brighthush and help us bring compassionate, accessible therapy to those who need it most.

Apply to this role today and start your journey with brighthush

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