Senior Healthcare Virtual Assistant – Remote, Latin America – Expert in Patient Intake, EHR Management, Insurance Claims Processing, Clinical Workflow Optimization & Digital Health Operations

About brighthush

brighthush is a trailblazing, fully remote healthcare technology company that is redefining how medical practices operate worldwide. By marrying cutting‑edge digital tools with a deep understanding of clinical workflows, we empower clinicians to focus on patient care while we manage the administrative backbone. Our mission is to create a seamless, patient‑centric experience that elevates outcomes, reduces costs, and enhances provider satisfaction. With a distributed team across Latin America, we offer the flexibility of a 20‑40 hour week, the freedom to work from any location, and the chance to be part of a global network of healthcare innovators.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven organization that values innovation, collaboration, and continuous learning. We foster a culture where ideas are heard, growth is accelerated, and impact is measurable. Whether you’re a seasoned virtual assistant or a rising star in the healthcare support field, you’ll find the mentorship, resources, and recognition you need to thrive. Our remote‑first model means you can balance professional ambition with personal life while contributing to a mission that improves patient care across borders.

Key Responsibilities

As a Senior Healthcare Virtual Assistant at brighthush, you will be the backbone of our patient engagement and data management processes. Your day‑to‑day tasks will include:

• Accurately documenting new patient and referral intake forms, ensuring all required fields are completed.
• Coordinating appointment bookings, cancellations, and rescheduling for patients and providers using our integrated scheduling platform.
• Entering patient information, medical codes (CPT, ICD‑10, HCPCS), and billing dates into EMR/EHR systems with precision.
• Assisting with insurance claim processing: verifying coverage, submitting claims, and following up on denials or rejections.
• Responding promptly to patient inquiries via phone, email, or chat, providing clear information and routing them to the appropriate clinician.
• Analyzing healthcare data, preparing reports, and maintaining accurate records for quality improvement initiatives.
• Ensuring strict HIPAA compliance and safeguarding patient confidentiality at all times.
• Coordinating the secure transfer of medical records to internal departments, external providers, and specialists as directed by the Managing Physician.
• Handling ad‑hoc tasks such as data clean‑up, system updates, and special projects that support operational excellence.
• Collaborating with cross‑functional teams to streamline workflows, reduce bottlenecks, and enhance overall efficiency.
• Providing training and support to new team members on best practices and platform usage.

Essential Qualifications

• Bachelor’s degree in a medical, health sciences, or pharmaceutical field.
• Minimum of 1 year of experience as a Medical Virtual Assistant or in a similar clinical support role.
• Fluent English communication skills (written and verbal) at C1 level or higher.
• Strong grasp of medical terminology, coding systems, and clinical workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Cerner, Athenahealth) and the ability to troubleshoot common technical issues.
• In‑depth knowledge of healthcare privacy regulations, including HIPAA and local data protection laws.
• Excellent interpersonal skills, with the ability to build rapport with patients, providers, and team members.
• Highly organized, detail‑oriented, and capable of managing multiple priorities simultaneously.
• Tech‑savvy: comfortable using desktop sharing, cloud services, VoIP, and other collaboration tools.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.

Preferred Qualifications

• Experience with insurance claim management systems (e.g., Kareo, AdvancedMD).
• Knowledge of billing and reimbursement processes for both private insurance and public health programs.
• Previous exposure to telehealth platforms and virtual care workflows.
• Fluency in Spanish or Portuguese, in addition to English, to better serve a diverse patient population.
• Certification in medical coding (CCS, CPC) or medical billing.
• Experience in quality improvement projects or process reengineering initiatives.

Skills & Competencies

• Clinical Documentation & Coding Accuracy
• Patient‑Centric Communication
• Data Analysis & Reporting
• HIPAA & Data Privacy Compliance
• Problem‑Solving & Technical Troubleshooting
• Time Management & Prioritization
• Team Collaboration & Remote Work Proficiency
• Adaptability to Rapidly Changing Workflows
• Continuous Learning & Professional Development

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development should be as dynamic as the healthcare landscape. When you join our team, you’ll gain access to:

• Comprehensive onboarding and continuous training modules covering EMR systems, coding updates, and compliance best practices.
• Mentorship from senior clinicians and operations leaders who will guide your career trajectory.
• Cross‑functional projects that expose you to billing, quality improvement, and digital health initiatives.
• Annual skill‑upgrading workshops and certifications, including optional reimbursements for industry‑recognized credentials.
• Clear promotion pathways: from Junior Virtual Assistant to Senior Virtual Assistant, and eventually to Clinical Operations Coordinator or Project Lead roles.
• Opportunities to lead initiatives that directly impact patient experience and operational efficiency.
• Access to a global network of experts, conferences, and industry events.

Work Environment & Culture

Our remote‑first model means you can work from any location in Latin America, provided you meet the technical requirements listed below. We foster a culture of transparency, inclusivity, and high performance. Expect:

• Weekly virtual team huddles to align on priorities and celebrate wins.
• Open‑door communication channels with leadership and peers.
• A supportive, collaborative atmosphere where every voice matters.
• Flexible scheduling within U.S. business hours (20‑40 hours per week) to accommodate your personal commitments.
• Regular virtual social events, wellness challenges, and community outreach initiatives.
• Access to a digital library of resources, including webinars, podcasts, and industry reports.
• Recognition programs that celebrate milestones, innovations, and exceptional performance.

Compensation, Perks & Benefits

While the exact salary range will depend on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for senior virtual assistants in the healthcare sector.
• Performance‑based bonuses tied to key metrics such as patient satisfaction scores, claim accuracy, and workflow improvements.
• Health, dental, and vision insurance options for employees and their families.
• Flexible paid time off (PTO) and paid holidays aligned with local observances.
• Professional development stipend to cover courses, certifications, and conference registrations.
• Wellness program access, including virtual fitness classes, mental health resources, and mindfulness sessions.
• Equity or stock‑option opportunities for long‑term employees, reflecting our commitment to shared success.

Technical Requirements

• USB headset with noise cancellation for clear communication.
• Working webcam for video calls.
• Primary computer: at least 1.8 GHz processor, 4 GB RAM, and reliable internet connection.
• Backup computer or device for redundancy.
• Wired internet connection with a minimum speed of 25 Mbps; backup connection of at least 10 Mbps.
• Secure VPN access and adherence to brighthush’s cybersecurity protocols.

How to Apply

Ready to make a tangible difference in patient care while enjoying the freedom of remote work? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your expertise can help us transform healthcare delivery worldwide.