Senior Healthcare Virtual Assistant & US Clinic Operations Lead – Expert Appointment Coordinator & Digital Health Transformation Champion (Remote, Full‑Time)

About brighthush

brighthush is a trailblazer in the digital health ecosystem, fusing cutting‑edge technology with a deeply human touch. Our mission is to empower clinicians, insurers, and patients alike, ensuring every interaction is seamless, efficient, and personalized. Operating entirely from a fully remote model, we have cultivated a culture that thrives on innovation, collaboration, and continuous learning. Whether you’re a seasoned veteran of the healthcare industry or an ambitious newcomer eager to make a difference, brighthush offers a dynamic environment where your expertise can truly shine.

Role Overview

We are seeking a highly motivated, detail‑oriented Senior Healthcare Virtual Assistant to become the backbone of our US clinic operations. In this full‑time, remote position, you will coordinate appointments, verify insurance, manage electronic medical records, and serve as the primary point of contact for patients and clinic staff. Your exceptional communication skills and meticulous attention to detail will help us deliver a flawless patient experience—from the first phone call to the final follow‑up.

Key Responsibilities

• Insurance Verification & Benefits Review: Confirm patient coverage, verify benefits, and resolve any discrepancies with insurance carriers.
• Patient Engagement & Reactivation: Reach out to past patients, re‑engage them with personalized outreach, and maintain ongoing communication to encourage continued care.
• Inbound Call Management: Answer patient inquiries, provide accurate information, and triage calls to the appropriate clinic staff.
• Appointment Coordination: Schedule, reschedule, and confirm appointments, ensuring optimal utilization of clinic resources.
• Outbound Outreach: Conduct proactive calls to leads and potential patients, promoting clinic services and driving new appointments.
• Prescription Refills & Lab Follow‑Up: Process refill requests, audit lab results, and follow up on missing or delayed results.
• Electronic Medical Record (EMR) Management: Maintain accurate, up‑to‑date patient records in our EMR system, ensuring compliance with HIPAA and other regulatory standards.
• Virtual Clinic Kiosk Oversight: Monitor kiosk workflows, troubleshoot issues, and coordinate with technical teams to ensure smooth operation.
• Quality Assurance & Reporting: Generate regular reports on appointment metrics, patient satisfaction, and workflow efficiency.
• Continuous Improvement: Identify bottlenecks, propose process enhancements, and collaborate with cross‑functional teams to implement best practices.

Essential Qualifications

• Minimum 2 years of experience in appointment setting, scheduling, and patient follow‑ups within a US healthcare environment.
• Proven track record of working with US‑based clinics, hospitals, or telehealth platforms.
• Hands‑on experience with EMR systems (e.g., brighthush EMR platform) and insurance verification tools.
• Strong written and verbal communication skills in English, with the ability to convey complex information clearly and empathetically.
• Highly organized, detail‑oriented, and self‑motivated with the ability to manage multiple priorities simultaneously.
• Reliable, high‑speed internet connection and a dedicated, quiet workspace suitable for remote work.

Preferred Qualifications

• Background in medical billing and coding (ICD‑10, CPT, HCPCS).
• Experience with telehealth platforms and virtual patient engagement tools.
• Knowledge of HIPAA regulations and data privacy best practices.
• Prior experience in a supervisory or team‑lead capacity.
• Familiarity with analytics tools (e.g., brighthush analytics tools) for reporting and performance tracking.

Skills & Competencies

• Communication: Clear, concise, and compassionate communication across phone, email, and chat.
• Technical Proficiency: Comfortable navigating multiple software platforms, including EMR, CRM, and scheduling tools.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose effective solutions.
• Time Management: Efficiently prioritize tasks to meet deadlines in a fast‑paced environment.
• Team Collaboration: Work seamlessly with clinicians, billing staff, and IT teams to achieve shared goals.
• Adaptability: Thrive in a constantly evolving healthcare landscape and embrace new technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Healthcare Virtual Assistant, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on the latest EMR updates, compliance regulations, and patient engagement strategies.
• Opportunities to transition into senior coordinator roles, clinical operations management, or even leadership positions within our virtual care division.
• Cross‑functional projects that expose you to billing, coding, data analytics, and product development.
• Annual performance reviews that align your career goals with organizational objectives.

Work Environment & Culture

Working remotely from anywhere in the United States, you’ll enjoy a flexible schedule that supports work‑life balance. Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Collaboration: Cross‑departmental teams that share knowledge and celebrate successes.
• Innovation: A commitment to exploring new technologies and improving patient care.
• Recognition: Employee appreciation programs, peer‑to‑peer shout‑outs, and performance‑based bonuses.
• Well‑being: Access to mental health resources, wellness stipends, and a supportive HR team.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with industry standards for remote healthcare coordinators.
• Performance‑based bonuses and a 13th month pay.
• Night differential pay for shifts outside standard business hours.
• Health Maintenance Organization (HMO) coverage, along with standard government‑mandated benefits.
• Internet allowance to support reliable remote connectivity.
• Perfect attendance bonus and yearly salary increases tied to performance metrics.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply Now

Closing Statement

At brighthush, we’re not just filling a role—we’re building a future where technology and compassion converge to transform patient care. If you’re passionate about healthcare, thrive in a remote setting, and are ready to make a tangible impact, we want to hear from you. Join us and help shape the next generation of virtual clinic excellence.