Senior Implementation Consultant

Senior Implementation Consultant Position Details Type: Regular, full-time, salary, exempt Department: Implementation Reports to: Director of New Client Onboarding Location: Remote Business Hours: Weekdays, 8am–5pm EST Company: Armhr (www.armhr.com) Supervisory Responsibilities: None About Armhr Armhr is a rapidly expanding Professional Employer Organization (PEO) and an original pioneer of the industry, serving clients nationwide. We provide comprehensive HR, payroll, benefits, and compliance solutions, empowering businesses to focus on growth while we manage the complexities of being an employer. Our core values of expertise, continuous improvement, and client-centric service define our culture. Position Overview The Senior Implementation Consultant is the welcoming ambassador and trusted advisor for new complex clients. The Consultant gathers all information necessary to configure the HRIS system, including company, employee, and insurance information, and nurtures the client relationship while providing expertise in human resources, benefits, and payroll. The Consultant coordinates with internal team members and external vendors to ensure a smooth transition into services, working effectively across a fast-changing environment, advanced software, and multiple stakeholders on the organization's most complex implementations.

Key Responsibilities

Complex Client Coordination Provide new, complex clients with focused coordination for implementation into the system. Counsel clients on payroll, human resources, benefits, and ancillary services such as timekeeping, performance management, and applicant tracking. Create a warm, welcoming environment so clients feel understood and recognized as people, not numbers. Schedule and conduct the initial kickoff call and ongoing meetings to gather information and keep clients on track. Setup & Onboarding Track employee onboarding to ensure timely completion with frequent client updates, and train the client to complete Section 2 of the I-9 forms. Coordinate with the assigned Benefits Administrator on open enrollment for new employees. Work with HR to review PTO policies, build necessary plans within PrismHR, and update PTO balances after the client's final external payroll. Gather access settings for new client managers and work with HRIS to set up proper approvals. Training, Mentoring & Handoff Provide basic client manager training for PrismHR including navigation, employee updates, onboarding and enrollment monitoring, hiring, termination, and reporting. Maintain project milestones and tasks in the project management system to keep clients engaged and on timeline. Serve as a mentor and escalation resource for Implementation Consultants on complex client scenarios. Document all information to ensure a smooth transition to service, and complete special projects as assigned.

Qualifications

Experience: Minimum of 2 years' experience in implementation, which must include PEO implementation, with demonstrated success on complex clients. Systems: PrismHR knowledge desired; superb Excel skills and familiarity with Microsoft Office applications required. Skills: Ability to write reports and business correspondence, define problems, collect data, and draw valid conclusions; extremely detail-oriented with the ability to self-direct, prioritize, and meet deadlines. Professionalism: Ability to process a high volume of transactional activity accurately and adapt quickly in a dynamic, rapidly changing environment. Location: Remote Ideal Candidate Attributes A client-focused professional with a proactive and problem-solving approach. Highly organized and detail-oriented. Adaptable and comfortable working in a fast-paced, growth-oriented environment. Strong relationship-building skills with both clients and partners. Compensation & Benefits As of the date of this posting, a good faith estimate of the current salary pay scale for this position is $75,000 and $105,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. The position is bonus eligible after one year of service based on several factors including company performance, individual contributions and market forces. The benefits for this position include comprehensive health, dental, vision, paid time off, and 401K retirement with a company match.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, feel; and/or type; reach with hands and arms; and talk and hear. The employee is occasionally required to walk, stand, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to view a computer screen for extended periods of time. EEO Statement At Armhr, we don't just accept difference, we celebrate it and recognize the value it brings to our customers and employees. Armhr is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Armhr is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Armhr collects and uses personal information, please review our Privacy Policies.