Senior Inbound Customer Sales Specialist – Plumbing & Home Services – Remote, Full‑Time – Accelerate Growth, Cultivate Loyalty, Deliver Outstanding Customer Experience at brighthush

About brighthush – The Future of Home Services

brighthush is transforming the way homeowners discover, book, and experience trusted home‑service professionals. By marrying cutting‑edge AI matchmaking, real‑time scheduling, and a transparent review ecosystem, we empower families across the United States to find reliable help with confidence and ease. From a niche startup to a national leader, brighthush now serves millions of satisfied customers and thousands of vetted plumbers, HVAC technicians, electricians, and general maintenance experts. Our mission is simple: deliver the best possible home‑service experience, every time.

Why brighthush is the Place to Grow

At brighthush, we believe that the most powerful growth comes from people who are passionate, purpose‑driven, and eager to make a tangible impact. If you thrive in a fast‑paced, data‑centric environment and want to shape the future of home services, you’ll find a home here.

• Remote Flexibility – Work from anywhere, no commute, and design a schedule that fits your lifestyle.
• Clear Impact – Transparent KPIs and real‑time dashboards let you see your contribution instantly.
• Immediate Business Growth – Every booking you secure fuels our expansion and strengthens our reputation for reliability.
• Career Pathways – Structured progression into Sales Leadership, Operations, Customer Experience, or Product Management.
• Continuous Coaching – Ongoing training, live feedback, and mentorship from seasoned sales leaders.
• Innovation‑First Culture – Your ideas are heard, tested, and implemented quickly.
• Community & Collaboration – Regular virtual team huddles, cross‑functional projects, and a culture that celebrates collective wins.

Role Overview

As a Senior Inbound Customer Sales Specialist, you will be the frontline ambassador of brighthush, turning inbound inquiries into booked appointments and long‑term memberships. You will blend persuasive sales techniques with a genuine customer‑first mindset, ensuring every homeowner feels understood, valued, and confident in their choice of service provider. Your success will directly influence our growth trajectory and the satisfaction of millions of homeowners.

Key Responsibilities

Inbound Sales & Appointment Booking

• Handle a high volume of inbound calls with professionalism, enthusiasm, and a genuine desire to help.
• Convert inquiries into scheduled plumbing, HVAC, or general maintenance appointments, targeting an 85%+ call‑to‑booking conversion rate.
• Ask insightful questions to uncover customer needs and recommend the most appropriate services.
• Navigate objections confidently while maintaining a customer‑first mindset.
• Use data from the CRM to personalize conversations and close deals efficiently.

Membership Sales & Upselling

• Identify upsell opportunities during conversations and promote the brighthush Membership Program.
• Achieve a 10%+ membership close rate and secure 35+ memberships within the first 90 days.
• Explain membership benefits clearly, emphasizing long‑term value and peace of mind for homeowners.
• Track upsell metrics and report trends to the sales leadership team.

Scheduling & CRM Management

• Accurately schedule service appointments using brighthush’s integrated scheduling system.
• Document all call details, customer information, and outcomes in the CRM with precision.
• Follow established scripts, workflows, and call processes to ensure consistency and quality.
• Maintain up‑to‑date records and trigger timely follow‑ups to keep the sales pipeline moving.
• Experience with brighthush’s service management platform is highly preferred.

Customer Experience Excellence

• Handle escalations calmly, turning challenging situations into positive outcomes.
• Communicate clearly and confidently, building rapport and trust with every caller.
• Balance aggressive sales goals with exceptional service standards.
• Maintain high call quality and customer satisfaction scores, contributing to our brand reputation.
• Proactively gather feedback and share insights with product and engineering teams.

Essential Qualifications

• Proven experience in inbound sales, call‑center sales, or customer service with measurable conversion targets.
• Strong phone‑based closing skills and a track record of meeting or exceeding KPIs.
• Excellent objection‑handling and rapport‑building abilities.
• Clear, professional spoken English with strong listening skills.
• Comfortable using CRM and call‑management systems.
• Thrives in a fast‑paced, high‑volume call environment.
• Results‑driven mindset with a willingness to be measured against clear metrics.
• Availability for U.S. hours, including evenings and weekends.

Preferred Qualifications – Bonus Points

• Background in plumbing, HVAC, or other home‑services industries.
• Experience with brighthush’s service management platform.
• Membership or subscription sales experience.
• Proven track record of upselling services over the phone.
• Knowledge of local regulations and licensing requirements for home services.

Skills & Competencies – What Makes You Stand Out

• Exceptional verbal communication and active listening.
• High emotional intelligence and customer empathy.
• Strong analytical mindset to interpret data and adjust tactics.
• Time‑management skills to juggle multiple calls and follow‑ups efficiently.
• Adaptability to evolving scripts, processes, and product offerings.
• Team player who shares best practices and celebrates collective wins.
• Tech‑savvy mindset with a willingness to learn new tools quickly.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent from the ground up. As a Senior Inbound Customer Sales Specialist, you’ll have the chance to:

• Progress into Senior Sales Manager or Sales Operations Lead roles.
• Transition into Customer Experience Manager or Product Support Lead positions.
• Participate in cross‑functional projects that shape the future of home‑services delivery.
• Access ongoing training, certifications, and industry conferences.
• Receive mentorship from senior leaders who champion your professional development.
• Earn performance‑based bonuses and equity opportunities as the company scales.

Work Environment & Company Culture – What It’s Like to Work at brighthush

Our remote culture is anchored in trust, transparency, and collaboration. We celebrate diversity, encourage innovation, and reward performance with:

• Regular virtual team huddles and social events.
• Open communication channels with leadership.
• Recognition programs for top performers.
• Flexible work schedules that respect work‑life balance.
• A culture of continuous improvement where every voice matters.
• Annual retreats and team‑building excursions.

Compensation, Perks & Benefits – What You’ll Receive

While specific figures may vary, brighthush offers a competitive package that includes:

• Base salary plus performance‑based commission.
• Health, dental, and vision insurance for you and your family.
• 401(k) matching to help you plan for the future.
• Paid time off, holidays, and a generous sick leave policy.
• Unlimited learning budget for courses, books, and conferences.
• Employee referral bonuses and wellness incentives.
• Access to a company‑wide wellness program, including mental health support.

Success Metrics – How We Measure Your Impact

• 85%+ call‑to‑booking conversion rate.
• 10%+ membership close rate.
• 35+ memberships sold within the first 90 days.
• Accurate, real‑time CRM documentation.
• High customer satisfaction and call‑quality scores.
• Consistent achievement of sales and service targets.

Interview Process – What to Expect

1. Initial application review by the brighthush hiring team.
2. Completion of a brief video interview to showcase your communication style.
3. Phone interview with a brighthush recruiter to discuss experience and fit.
4. Client interview with a senior sales leader to assess technical skills.
5. Offer and onboarding, including a comprehensive orientation program.

What Happens After You Apply – Next Steps

Once your application is shortlisted, you’ll receive an invitation to record a short intro video. This helps us understand your communication style, inbound sales experience, and ability to handle customer conversations. Be sure to check your inbox and spam folder for the invitation.

Apply Today – Join the brighthush Team

If you’re confident on the phone, adept at turning inbound inquiries into booked appointments, and can balance strong sales execution with exceptional customer service, we want to hear from you. Join brighthush and help us redefine the home‑services experience for millions of homeowners.

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