Senior Inbound Customer Service Specialist – Personal Lines & Risk Management – Remote, Full‑Time – Champion Client Success with brighthush’s Innovative Insurance Solutions

About brighthush

brighthush is not just an insurance brokerage; it’s a technology‑driven partner that redefines how people protect what matters most. Founded by a team of entrepreneurs and industry veterans, brighthush blends artificial intelligence, data analytics, and a human touch to deliver personalized coverage solutions across the United States and beyond. Our portfolio spans commercial, private, and employee benefits, but our true differentiator lies in the way we listen, learn, and act on each client’s unique risk profile. At brighthush, we believe that insurance is more than a policy—it’s a promise of security, confidence, and peace of mind.

Why Join brighthush?

When you step into a role at brighthush, you’re entering a culture that rewards curiosity, celebrates innovation, and places client success at the heart of everything we do. We’re a remote‑first organization that empowers you to work from anywhere while staying connected to a vibrant, collaborative community. Our people thrive on continuous learning, cross‑functional collaboration, and the opportunity to shape the future of insurance. If you’re passionate about delivering exceptional service, eager to grow in a fast‑moving environment, and ready to make a real impact, brighthush is the place for you.

Position Overview

As a Senior Inbound Customer Service Specialist, you will be the first line of communication for our personal lines clients. You’ll handle inquiries about payments, policy changes, coverage questions, and more, all while maintaining a calm, confident, and friendly demeanor. This role blends customer service excellence with a sales‑oriented mindset, giving you the opportunity to identify and act on revenue‑generating opportunities that enhance client satisfaction and retention. You’ll work closely with underwriting, claims, and sales teams to ensure seamless service delivery and continuous improvement.

Key Responsibilities

• Client Interaction: Serve as the primary point of contact for inbound calls, emails, and chat inquiries related to personal lines policies, ensuring every interaction reflects brighthush’s commitment to excellence.
• Policy Management: Process endorsements, audits, cancellations, and other policy modifications in real time, ensuring accuracy, compliance, and timely updates across all systems.
• Opportunity Identification: Recognize unmet needs or coverage gaps and proactively suggest tailored solutions that increase client satisfaction and retention.
• Problem Resolution: Address client concerns, overcome objections, and present customized alternatives with confidence and empathy.
• Data Accuracy: Enter and update client information across multiple platforms, maintaining 100% accuracy and adherence to data integrity standards.
• Collaboration: Partner with underwriting, claims, and sales teams to coordinate service delivery and ensure a unified client experience.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements that elevate service quality.
• Additional Duties: Perform any other tasks as assigned to support the organization’s goals and maintain operational excellence.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Customer service or call center experience (any industry) – a strong foundation in handling high‑volume, multi‑channel interactions.
• Basic understanding of insurance concepts, especially personal lines coverage.
• Proficient typing skills (minimum 35 WPM) with a focus on accuracy.
• Comfortable using Microsoft Office Suite and quick to learn new software platforms.
• Excellent verbal and written communication skills in English.
• Strong multitasking ability – juggling calls, data entry, and research simultaneously.
• High attention to detail and a commitment to data integrity.
• Reliability, strong follow‑through, and a collaborative mindset.

Preferred Qualifications

• Bilingual proficiency in Spanish (or another language) – a significant advantage in serving diverse client bases.
• Experience in the insurance industry or related fields.
• Previous exposure to CRM systems or policy management tools.
• Sales experience or a demonstrated ability to upsell and cross‑sell products.
• Knowledge of state insurance licensing requirements.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help clients.
• Communication: Clear, concise, and professional communication across all channels.
• Problem‑Solving: Analytical thinking and the ability to resolve issues swiftly.
• Adaptability: Thrive in a fast‑paced environment with evolving priorities.
• Team Player: Collaborate effectively with cross‑functional teams.
• Technology Savvy: Comfortable navigating multi‑screen setups and learning new systems.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your performance and ambition. We offer:

• Structured onboarding and ongoing training programs that cover product knowledge, sales techniques, and regulatory compliance.
• Mentorship from seasoned professionals who guide you through the nuances of insurance and client relationship management.
• Clear advancement tracks – from Customer Service Specialist to Senior Specialist, Team Lead, and beyond.
• Cross‑departmental exposure, allowing you to explore roles in underwriting, claims, or business development.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of insurance trends.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is characterized by:

• Open communication channels – from daily stand‑ups to virtual town halls.
• A collaborative spirit where ideas are welcomed and innovation is celebrated.
• A commitment to diversity, equity, and inclusion – ensuring every voice is heard.
• Regular team‑building events, both virtual and in‑person, to strengthen bonds and foster camaraderie.
• A focus on employee well‑being, with resources for mental health, fitness, and personal development.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for inbound customer service roles.
• Commission opportunities and performance‑based incentives tied to client retention and upsell metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company matching.
• Paid time off (PTO) policy that encourages rest and rejuvenation.
• Flexible work schedule and remote work options.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and wellness resources.

How to Apply

Ready to take the next step in your career? Submit your application through our career portal and let us know why you’re the perfect fit for brighthush. We’re excited to learn how your skills and passion align with our mission to deliver exceptional service and innovative insurance solutions.

Join brighthush Today

At brighthush, you’ll find a place where your contributions matter, your growth is supported, and your work makes a real difference. If you’re a proactive, client‑focused professional eager to thrive in a fast‑moving, technology‑driven environment, we want to hear from you.

Apply now and become part of a team that’s redefining the insurance experience for clients across the nation.