Senior Industrial IoT & Cloud Solutions Architect – EMEA Customer Success & Digital Transformation Lead – Spearheading Manufacturing Innovation, Intelligent Automation, and Data‑Driven Growth at brighthush

Welcome to brighthush – Where Industrial Data Meets Intelligent Automation

In today’s hyper‑connected manufacturing landscape, factories are no longer static production lines; they are dynamic, data‑rich ecosystems that demand real‑time insight, predictive maintenance, and seamless integration across legacy and cloud platforms. At brighthush, we empower industrial leaders to transform raw machine signals into actionable intelligence that drives measurable ROI, reduces downtime, and unlocks new revenue streams. If you thrive on solving complex technical challenges, love collaborating with cross‑functional teams, and want to help customers unlock the full potential of their industrial data, you belong here.

About brighthush

Founded on a passion for innovation and a commitment to customer success, brighthush has rapidly evolved into a trusted partner for leading industrial players across Europe. Our portfolio blends cloud‑native, AI‑driven solutions with deep domain expertise in IIoT, PLC/SCADA, and industrial networking. We help manufacturers, utilities, and logistics operators accelerate digital transformation, reduce downtime, and achieve sustainable growth. Our mission is simple: enable every industrial organization to harness the power of data, turning it into a strategic advantage.

Why This Role Matters

As a Senior Industrial IoT & Cloud Solutions Architect, you will be the bridge between our cutting‑edge technology and the real‑world challenges our customers face. Your work will directly influence how quickly and effectively clients adopt our platform, how well they can customize it to their unique processes, and ultimately how much value they derive from their investment. You will collaborate with engineering, sales, and support to translate complex technical requirements into seamless, high‑impact solutions that drive tangible business outcomes.

Key Responsibilities

End‑to‑End Implementation

Lead the full lifecycle of brighthush solution deployments, from initial discovery and architecture design to configuration, testing, and go‑live support across diverse industrial environments. You will:

• Conduct on‑site assessments to understand customer workflows, data sources, and integration points.
• Design scalable, secure architectures that align with industry best practices.
• Configure and deploy edge devices, gateways, and cloud services.
• Validate performance against key metrics and iterate until the solution meets or exceeds expectations.
• Document deployment steps and create reproducible playbooks for future rollouts.

Technical Troubleshooting

Diagnose and resolve multi‑layered issues involving networking, operating systems, container orchestration, cloud integrations, and industrial protocols. Your analytical mindset will help you:

• Identify root causes across the stack, from field devices to cloud services.
• Develop and execute systematic troubleshooting plans.
• Collaborate with vendors and internal teams to implement fixes and preventive measures.
• Maintain a knowledge base of common issues and their resolutions.

Customer‑Facing Delivery

Serve as the primary technical liaison, delivering workshops, training sessions, and best‑practice guidance to ensure customers achieve their desired outcomes. You will:

• Present complex concepts in clear, non‑technical language.
• Facilitate hands‑on training that empowers customer teams to manage and extend solutions independently.
• Collect feedback and translate it into actionable product enhancements.
• Act as a trusted advisor, helping customers navigate future upgrades and expansions.

Solution Customization

Work closely with product teams to tailor features, scripts, and integrations, ensuring the platform meets each customer’s unique operational requirements. Your responsibilities include:

• Analyzing customer data pipelines and identifying gaps.
• Developing custom connectors, data models, and automation scripts.
• Ensuring compliance with security and regulatory standards.
• Testing custom solutions in a sandbox environment before production deployment.

Documentation & Knowledge Sharing

Produce clear, concise technical documentation, user guides, and internal knowledge base articles that empower both customers and internal teams. You will:

• Document architecture diagrams, configuration steps, and troubleshooting guides.
• Maintain a living knowledge base that evolves with product updates.
• Collaborate with the content team to create engaging learning materials.
• Translate technical jargon into accessible language for non‑technical stakeholders.

Continuous Improvement

Provide actionable feedback on product usability, feature gaps, and emerging industry trends to inform roadmap decisions. Your insights will shape the future of our platform by:

• Participating in beta programs and feature reviews.
• Conducting post‑deployment analyses to identify improvement opportunities.
• Advocating for customer‑centric enhancements across the organization.
• Monitoring industry developments and proposing relevant feature additions.

Cross‑Functional Collaboration

Partner with Sales, Engineering, and Support to create a unified customer experience from pre‑sales to post‑deployment. You will:

• Translate technical requirements into compelling sales narratives.
• Coordinate with engineering to prioritize feature development.
• Work with support to ensure smooth handover and ongoing success.
• Participate in joint customer meetings to align expectations and deliverables.

Mentorship & Coaching

Mentor junior engineers and new hires, fostering a culture of learning and technical excellence. Your role will involve:

• Providing technical guidance and code reviews.
• Designing onboarding programs that accelerate skill acquisition.
• Encouraging knowledge sharing through internal workshops.
• Championing best practices and continuous learning initiatives.

Essential Qualifications

• 3+ years of hands‑on experience in industrial software implementation, preferably in IIoT or PLC/SCADA environments.
• Strong proficiency in Linux system administration, shell scripting, and Python/JavaScript programming.
• Hands‑on experience with container technologies (Docker, Kubernetes) and major cloud platforms.
• Deep understanding of industrial protocols such as OPC/UA, Modbus, and Ethernet/IP.
• Experience configuring and troubleshooting PLCs, SCADA systems, and industrial networking equipment.
• Excellent problem‑solving skills and a methodical approach to debugging complex, multi‑layered systems.
• Fluent in English, both written and spoken; German language skills are a plus.
• Strong communication skills, with the ability to translate technical concepts for non‑technical stakeholders.

Preferred Qualifications

• Experience with AI/ML pipelines in industrial contexts, including data ingestion, preprocessing, and model deployment.
• Knowledge of security best practices for industrial networks.
• Familiarity with configuration management tools such as Ansible, Terraform, or Pulumi.
• Prior exposure to customer success or account management roles in a SaaS or industrial software company.
• Certifications in cloud platforms or industrial automation.
• Experience working in a remote or distributed team environment.

Core Skills & Competencies

• Technical Expertise: Advanced knowledge of Linux, networking, container orchestration, and cloud services.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and devise effective solutions.
• Customer‑Centric Mindset: Passion for delivering value and building lasting relationships with clients.
• Adaptability: Comfortable navigating evolving technologies and shifting project priorities.
• Collaboration: Proven track record of working effectively with cross‑functional teams.
• Communication: Clear, concise, and persuasive communication in both technical and business contexts.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior engineers and product leaders.
• Regular technical workshops, hackathons, and industry conference sponsorships.
• Opportunities to contribute to open‑source projects and industry standards bodies.
• Clear career pathways from Customer Success Engineer to Technical Program Manager, Solutions Architect, or Product Lead.
• Cross‑functional rotations to broaden your skill set and expand your network within the organization.
• Access to a curated library of technical resources, books, and online courses.

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation. Our remote‑first model empowers you to work from anywhere in Europe, while our Munich hub offers a collaborative space for team events, hack days, and knowledge sharing. Key cultural pillars include:

• Transparency: Open communication channels, regular all‑hands meetings, and a flat hierarchy.
• Diversity & Inclusion: A workforce that reflects the global communities we serve.
• Work‑Life Balance: Flexible working hours, generous vacation policy, and mental health support.
• Innovation Culture: Encouragement to experiment, fail fast, and iterate quickly.
• Community Engagement: Volunteer programs, sustainability initiatives, and industry partnerships.

Compensation, Perks, and Benefits

While the exact compensation package will be tailored to your experience and role, brighthush offers a competitive salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance for you and your dependents.
• Flexible working arrangements and a generous paid time off policy.
• Professional development stipend and tuition reimbursement for relevant courses.
• Equity options to share in the company’s long‑term success.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.

Ready to Join the brighthush Revolution?

If you are passionate about turning industrial data into strategic advantage, enjoy collaborating across disciplines, and want to be part of a forward‑thinking team that is reshaping the future of manufacturing, we want to hear from you. Apply today and help us empower the next generation of industrial leaders.