Senior In‑Home Product Testing & Customer Experience Specialist – Remote, Flexible Hours, Competitive Compensation, Nationwide US – Join brighthush
About brighthush
brighthush is the industry’s leading catalyst for authentic consumer insight. By marrying cutting‑edge technology with the irreplaceable human touch, we deliver real‑world, data‑rich feedback that transforms product development, launch strategy, and brand positioning. Our nationwide In‑Home Usage Testing (IHUT) platform empowers brands—from nimble startups to Fortune 500 giants—to understand how their products perform in the hands of everyday users, and to harness that knowledge to drive innovation, certification, and market success.
Our mission is simple yet profound: bridge the gap between product creators and the people who actually use their products. We do this by orchestrating rigorous, scalable testing programs that capture the nuances of real‑world usage, turning raw observations into actionable insights that shape product roadmaps, marketing narratives, and customer experience strategies.
Why brighthush is the Place to Grow Your Career
At brighthush, we believe that the best ideas come from real people, in real settings. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. We empower our team members to take ownership, experiment boldly, and turn insights into impact. If you thrive in a fast‑paced, data‑driven environment and want to shape the future of consumer research, brighthush is the place for you.
What You’ll Do as an In‑Home Product Testing & Customer Experience Specialist
As a seasoned specialist, you will be the bridge between our clients’ product teams and the everyday consumers who test them. Your role will involve:
- Designing and Managing In‑Home Testing Protocols: Develop detailed test plans, create participant recruitment scripts, and set up testing environments that mirror real‑world usage.
- Coordinating Participant Engagement: Recruit, screen, and schedule participants across the United States, ensuring a diverse and representative sample.
- Facilitating Remote and In‑Person Sessions: Guide participants through product usage, capture observations, and record qualitative data using our proprietary tools.
- Analyzing and Reporting Findings: Synthesize data into clear, actionable insights; produce executive‑level reports and dashboards that inform product strategy.
- Collaborating with Cross‑Functional Teams: Work closely with product managers, UX researchers, data scientists, and marketing teams to translate insights into product improvements.
- Ensuring Compliance and Quality Assurance: Maintain rigorous standards for data integrity, participant confidentiality, and regulatory compliance.
- Driving Continuous Improvement: Identify process bottlenecks, propose enhancements, and implement best practices to increase efficiency and impact.
Essential Qualifications
- Minimum of 5 years’ experience in consumer research, product testing, or customer experience roles.
- Proven track record of managing large‑scale in‑home testing programs.
- Strong analytical skills with the ability to translate complex data into actionable recommendations.
- Excellent communication skills, both written and verbal, for presenting findings to stakeholders.
- Proficiency with research platforms (e.g., brighthush, brighthush, brighthush) and data visualization tools (e.g., brighthush, brighthush).
- Experience coordinating remote and in‑person participant sessions across diverse demographics.
- Strong project management skills, with a history of delivering projects on time and within budget.
Preferred Qualifications
- Background in consumer electronics, home appliances, or related product categories.
- Knowledge of statistical analysis and hypothesis testing.
- Experience with agile product development cycles.
- Fluency in multiple languages to support international research initiatives.
- Certified in UX research or a related field.
Key Skills & Competencies
- Customer‑Centric Mindset: Deep empathy for end‑users and a passion for uncovering their true needs.
- Data‑Driven Decision Making: Ability to blend qualitative insights with quantitative metrics.
- Adaptability: Comfortable navigating changing priorities and evolving research landscapes.
- Leadership & Mentorship: Willingness to guide junior team members and share knowledge.
- Technical Proficiency: Comfortable with research software, data extraction, and basic coding for data manipulation.
- Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the market insights you help uncover. We offer:
- Clear advancement paths from Specialist to Lead Researcher, Program Manager, or Director of Consumer Insights.
- Access to industry conferences, workshops, and certifications at no cost.
- Regular internal knowledge‑sharing sessions with senior researchers and product leaders.
- Opportunities to lead high‑impact projects that shape the direction of our research portfolio.
- Mentorship programs pairing you with seasoned experts in consumer research and product strategy.
Work Environment & Culture at brighthush
We champion a flexible, inclusive, and collaborative culture:
- Fully remote work model with flexible hours to support work‑life balance.
- Monthly virtual town halls and quarterly in‑person retreats to foster community.
- Inclusive hiring practices that celebrate diversity in all its forms.
- Open‑door policy encouraging ideas from every level.
- Commitment to mental health with access to counseling services and wellness programs.
Compensation, Perks, and Benefits
While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:
- Base salary commensurate with industry standards for senior research roles.
- Performance‑based bonuses tied to project outcomes and client satisfaction.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development stipend for courses, certifications, and conferences.
- Flexible work schedule and the ability to work from anywhere in the U.S.
- Employee recognition programs and quarterly awards for outstanding contributions.
Ready to Join brighthush?
If you are a seasoned professional who thrives on turning real‑world consumer feedback into strategic gold, we want to hear from you. Bring your expertise, curiosity, and passion for innovation to brighthush, and help shape the next generation of products that delight consumers worldwide.