Senior Inside Sales Customer Success Manager – Canada Territory – Accelerating Service Excellence, Revenue Growth, and Long‑Term Customer Loyalty in Life Sciences at brighthush

About brighthush and the Life Sciences Service Landscape

brighthush is not just a supplier of scientific instruments; we are a catalyst for discovery, innovation, and global health. With a portfolio that spans analytical instrumentation, high‑purity reagents, and end‑to‑end laboratory services, we empower researchers, clinicians, and industry partners to push the boundaries of what is possible. Our mission is simple yet profound: to enable the creation of a healthier, cleaner, and safer world through science.

In Canada, the laboratory ecosystem is evolving rapidly. Tight budgets, stringent regulatory frameworks, and the relentless demand for uninterrupted uptime create a perfect storm of challenges for life‑sciences organizations. brighthush’s service offerings—warranty extensions, maintenance contracts, and qualification services—are engineered to meet these exact needs, ensuring that Canadian labs operate at peak efficiency while staying compliant with ever‑changing standards.

By partnering with brighthush, Canadian laboratories gain a trusted ally that delivers not only products but also peace of mind. Our service solutions are designed to reduce downtime, extend equipment life, and provide the expertise necessary to navigate complex regulatory landscapes.

Why brighthush is a Game Changer

At brighthush, we blend cutting‑edge technology with a customer‑centric philosophy. Our service model is built on three pillars:

• Proactive Support: Predictive maintenance and real‑time monitoring keep instruments running smoothly.
• Compliance Assurance: We help labs meet ISO, GLP, GMP, and other regulatory requirements through rigorous qualification and documentation.
• Value‑Added Partnerships: We collaborate with scientists to optimize workflows, reduce costs, and accelerate research timelines.

These pillars translate into tangible benefits for our clients: lower total cost of ownership, higher productivity, and a stronger competitive edge.

Role Overview

As the Senior Inside Sales Customer Success Manager for the Canada territory, you will be the linchpin that connects our customers to world‑class service offerings. You will own the full sales cycle for service products—from initial outreach to contract renewal—and you will be responsible for driving revenue growth, deepening client loyalty, and positioning brighthush as the preferred service partner across the life‑sciences sector.

Your strategic mindset, consultative approach, and relentless focus on customer success will enable you to build lasting relationships with scientists, lab managers, and executive leaders, ensuring that their laboratories remain productive, compliant, and cost‑effective.

Key Responsibilities

• Own the Inside Sales Cycle: Manage the entire sales process for service products—warranty extensions, maintenance contracts, and qualification services—within the Canada territory. Develop and execute targeted promotional and sales initiatives that drive adoption and revenue.
• Customer Relationship Management: Serve as the primary point of contact for assigned customers, collaborating closely with Service Contract Specialists and Service Leaders. Conduct regular business reviews, identify upsell opportunities, and ensure customer satisfaction.
• Contract Renewal & Expansion: Proactively manage contract renewal timelines, craft compelling proposals, and negotiate terms to retain and grow existing business. Track renewal metrics and report on performance against targets.
• New Business Acquisition: Identify and qualify new prospects across the Canadian market. Conduct consultative sales conversations to understand customer needs and position brighthush service solutions as the best fit.
• Sales Reporting & Forecasting: Prepare accurate sales reports, pipeline updates, and forecast summaries for senior leadership. Use data to drive decision‑making and refine sales strategies.
• CRM & System Utilization: Maintain up‑to‑date records in SAP, Cloud for Service (C4S), and Salesforce (SFDC). Generate quotes, edit contracts, and log all sales activities to ensure data integrity.
• Strategic Relationship Building: Build and nurture long‑term relationships through meetings, phone calls, and email. Capture strategic insights that inform product positioning and market strategy.
• Financial Goal Achievement: Meet or exceed annual and quarterly revenue targets by identifying, developing, and pursuing high‑value leads. Demonstrate a results‑driven mindset and a relentless focus on closing deals.

Essential Qualifications

• Education: Bachelor’s degree in Business, Science, Finance, or a related field. Equivalent work experience may be considered.
• Sales Experience: 3–5 years of inside sales experience, preferably in a corporate or matrix environment. Proven track record of qualifying opportunities, closing deals, and meeting sales quotas.
• Communication Skills: Exceptional verbal and written communication abilities. Comfortable engaging stakeholders at all levels, from technical scientists to executive leadership.
• Organizational Skills: Strong time‑management and self‑discipline. Ability to prioritize tasks, manage multiple accounts, and maintain high productivity.
• Personal Attributes: Self‑motivated, collaborative, adaptable, and positive. Demonstrates a passion for customer success and a commitment to continuous improvement.
• Industry Knowledge: Familiarity with instrumental analytics, life‑sciences research, or laboratory operations is highly desirable.
• IT Proficiency: Advanced skills in MS Office, SAP ERP, and CRM systems. Comfortable learning new technologies quickly.
• Travel: Willingness to travel to customer sites within Canada up to 25% of the time, including overnight stays.
• Values Alignment: Embodies brighthush values of Integrity, Intensity, Innovation, and Involvement in all interactions.

Preferred Qualifications

• Experience selling service contracts, warranty extensions, or maintenance agreements in the life‑sciences sector.
• Knowledge of regulatory requirements and compliance standards relevant to laboratory equipment and services.
• Experience using advanced analytics tools to forecast sales and analyze performance metrics.
• Multilingual capabilities (e.g., French/English) to serve Canada’s diverse market.

Skills & Competencies for Success

• Consultative Selling: Ability to listen, diagnose customer pain points, and recommend tailored service solutions.
• Negotiation & Closing: Skilled at negotiating terms, overcoming objections, and securing agreements.
• Relationship Building: Strong interpersonal skills to build trust and rapport with scientists, lab managers, and executives.
• Data‑Driven Decision Making: Proficiency in analyzing sales data, identifying trends, and adjusting strategies accordingly.
• Team Collaboration: Works effectively with cross‑functional teams—service, technical, and marketing—to deliver seamless customer experiences.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to a wealth of learning resources and career pathways designed to accelerate your growth and broaden your expertise.

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training on product updates, industry trends, and advanced sales techniques.
• Opportunities to cross‑train in technical support, account management, and product development.
• Clear career pathways to senior sales leadership, account management, or service operations roles.
• Participation in global initiatives, conferences, and industry events to broaden your network and expertise.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and customer focus. Our Canada team enjoys:

• Inclusive, supportive work environment that values diverse perspectives.
• Flexible work arrangements, including hybrid models that balance in‑office collaboration with remote productivity.
• Recognition programs that celebrate individual and team achievements.
• Commitment to sustainability and corporate social responsibility initiatives.
• Access to cutting‑edge technology and resources that empower you to deliver exceptional service.

Compensation & Benefits

While specific figures may vary, the Inside Sales Customer Success Manager role offers a competitive base salary aligned with market standards for Canada. In addition, you may be eligible for a variable annual bonus tied to individual, team, and company performance.

Our comprehensive benefits package includes:

• Health, dental, and vision coverage with flexible plan options.
• Employee assistance and wellness programs.
• Paid time off (PTO), paid holidays, and generous parental leave policies.
• Retirement savings plan with employer matching contributions.
• Employee stock purchase plan (ESPP) allowing discounted stock ownership.
• Professional development budget for certifications, courses, and conferences.
• Commuter benefits and tuition reimbursement for eligible employees.

Why Join brighthush?

As an Inside Sales Customer Success Manager, you will be at the forefront of delivering essential service solutions that keep laboratories running efficiently. You will work with a passionate team dedicated to scientific advancement, and you will have the opportunity to shape the future of laboratory services across Canada.

At brighthush, we believe that our people are our greatest asset. We invest in your growth, celebrate your successes, and provide the tools you need to thrive. If you are a driven, customer‑centric sales professional ready to make a tangible impact, we want to hear from you.

Ready to Take the Next Step?

Join brighthush and help scientists, clinicians, and industry leaders achieve their most ambitious goals. Apply today to become a key player in our Canada sales team and to advance your career in a dynamic, innovative environment.