Senior Italian‑Fluent Technical & Customer Support Specialist – Remote, €900‑€1,000/Month – Driving Client Success, Technical Excellence, and Product Advocacy in Global FX Trading at brighthush

About brighthush – Pioneering the Future of Global FX Trading

brighthush is a trailblazing fintech that has redefined how traders, institutions, and retail investors access the foreign exchange market. With a presence in over 50 countries and a user base that spans continents, we combine deep market intelligence with cutting‑edge technology to deliver a friction‑less, real‑time trading experience. Our platform is engineered for speed, transparency, and security, enabling clients to trade with confidence, whether they are executing a single currency pair or managing a diversified portfolio.

Our mission is simple: democratize currency trading by making it accessible, intuitive, and reliable for everyone. We do this through continuous innovation, a customer‑centric culture, and a commitment to regulatory excellence. As a remote‑first organization, we empower our team members to work from anywhere while staying connected through a vibrant digital community.

Why brighthush is the Right Place for Your Career

At brighthush, we believe that the best ideas come from diverse perspectives and collaborative environments. Our culture is built on:

• Innovation at Scale: We host quarterly hackathons, innovation days, and cross‑functional workshops that encourage experimentation and rapid prototyping.
• Continuous Learning: Every employee has access to a digital learning platform with courses on fintech, data analytics, soft skills, and industry certifications.
• Work‑Life Balance: Flexible hours, generous time‑off policies, and a focus on mental and physical well‑being keep our team energized and productive.
• Global Impact: Your work will directly influence traders in Europe, Asia, and the Americas, helping them navigate complex markets with ease.

Role Overview – Your Opportunity to Shape the Future of FX Trading

We are seeking a seasoned Italian‑Fluent Technical & Customer Support Specialist to serve as the first point of contact for our Italian‑speaking clients. In this role, you will blend technical expertise with exceptional customer service to ensure every interaction is timely, accurate, and friendly. Your insights will not only resolve client issues but also feed into product improvements, helping us continually elevate the user experience.

Key highlights of this opportunity:

• Fully remote – work from any location with a reliable internet connection.
• Competitive monthly salary of €900‑€1,000, commensurate with experience.
• Collaborate with a global team of traders, developers, product managers, and compliance specialists.
• Shape the customer journey in a fast‑moving fintech environment.

Day‑to‑Day Responsibilities – What You’ll Do Every Day

As a Technical & Customer Support Specialist, you will be responsible for:

• Customer Interaction: Deliver outstanding support via email, live chat, and phone, ensuring every client feels heard, valued, and empowered.
• Technical Troubleshooting: Diagnose and resolve software, platform, and connectivity issues, escalating complex problems to engineering when necessary.
• Product Knowledge: Stay current on the latest platform features, updates, and regulatory changes to provide accurate guidance.
• Documentation & Knowledge Base: Log all interactions, solutions, and follow‑ups in our CRM system, maintaining a clean, searchable knowledge base for future reference.
• Process Improvement: Identify recurring issues and collaborate with product teams to propose enhancements that reduce friction and improve service quality.
• Multitasking & Prioritization: Manage multiple tickets simultaneously while maintaining high quality and response times.
• Client Advocacy: Act as the voice of the customer in cross‑functional discussions, ensuring their needs are reflected in product roadmaps.
• Compliance & Security: Follow all regulatory and internal security protocols when handling sensitive client data.

Essential Qualifications – What You Must Bring

To thrive in this role, you should possess:

• Native‑Level Fluency in Italian: Exceptional written and spoken Italian, with the ability to translate complex technical concepts into clear, customer‑friendly language.
• Customer‑Centric Mindset: A genuine passion for helping people and a strong sense of empathy, ensuring every client interaction is positive.
• Problem‑Solving Skills: Ability to analyze complex issues, think critically, and devise effective solutions under pressure.
• Technical Aptitude: Basic understanding of software and hardware systems, including operating systems, browsers, and mobile devices.
• CRM Experience: Familiarity with customer relationship management tools such as brighthush, Salesforce, or similar platforms.
• Organizational Skills: Excellent time management, prioritization, and the ability to handle multiple tasks concurrently.
• Communication Skills: Clear, concise, and professional communication in both Italian and English.

Preferred Qualifications – What Gives You an Edge

While not mandatory, the following experience will give you a competitive advantage:

• Previous experience in a fintech or financial services support role.
• Knowledge of foreign exchange markets, trading platforms, or related financial products.
• Experience with ticketing systems and knowledge base management.
• Multilingual abilities (e.g., English, French, Spanish).
• Familiarity with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.

Skills & Competencies – What Makes You Successful at brighthush

Success at brighthush requires a blend of technical and soft skills:

• Analytical Thinking: Break down problems into manageable components and identify root causes.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new tools and processes.
• Customer Advocacy: Champion the client’s voice in product discussions and decision‑making.
• Team Collaboration: Work effectively with cross‑functional teams, including engineering, product, and compliance.
• Attention to Detail: Ensure accuracy in documentation, data entry, and ticket resolution.
• Resilience: Maintain composure during high‑volume periods and challenging customer interactions.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Technical & Customer Support Specialist, you will:

• Gain exposure to the full product lifecycle, from development to deployment.
• Participate in regular training sessions on new features, market trends, and regulatory updates.
• Collaborate with senior engineers and product managers, learning best practices in software development and user experience design.
• Take on mentorship roles, guiding new hires and sharing knowledge across the support organization.
• Explore internal mobility options, such as moving into product management, quality assurance, or compliance.
• Earn certifications in customer support, fintech compliance, or technical troubleshooting.

Work Environment & Company Culture – Why brighthush is a Great Place to Work

brighthush’s remote‑first culture means you can work from any location, as long as you have a stable internet connection. We foster a supportive, inclusive environment where ideas are valued and innovation is encouraged. Highlights include:

• Weekly virtual coffee chats to keep the team connected.
• Annual virtual retreats and quarterly hackathons that spark creativity.
• Open‑door policy – your voice matters at every level.
• Commitment to work‑life balance, with flexible hours and generous time‑off policies.
• Access to a digital learning platform with courses on fintech, data analytics, and soft skills.
• Regular “innovation days” where employees can propose and prototype new ideas.

Compensation & Benefits – What You’ll Receive

We offer a competitive salary of €900‑€1,000 per month, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to team and individual metrics.
• Health and wellness stipend to support your physical and mental well‑being.
• Professional development budget for courses, certifications, and conferences.
• Access to a comprehensive digital benefits package, including mental health resources and financial planning tools.
• Flexible work schedule and the freedom to work from anywhere.
• Annual stipend for home‑office equipment upgrades.

How to Apply – Join the brighthush Team

Ready to join a forward‑thinking fintech that values your expertise and offers a platform for growth? Submit your application through our career portal or send your résumé and a brief cover letter highlighting your relevant experience to [email protected]. We look forward to learning how you can contribute to our mission of democratizing currency trading.

Closing – Let’s Build the Future Together

At brighthush, we’re not just building a platform – we’re building a community of passionate professionals who are reshaping the future of finance. If you are an Italian‑speaking customer support professional with a knack for technology, a love for financial markets, and a desire to make a real impact, we want to hear from you. Join us, and let’s create the next generation of trading excellence together.